LifeCell Skin Avis 150

Réponse de LifeCell Skin

Actualisé le 15 avr. 2026

Hello Jenna, thank you for your feedback—we’re sorry to hear that your experience felt unclear or frustrating.

We’d like to clarify that the 25% discount is part of a 30-day subscription option, which is presented during checkout. We also offer a one-time purchase option at a different price for customers who prefer not to enroll in a subscription.

We’re glad to hear our team was able to assist you with canceling, and we’re always here to help. You can reach us by phone at 1-866-977-1412 (Mon–Fri, 9am–5pm EST), or by email at support@lifecellskincare.com.

We’d also be happy to take a closer look at your account—please feel free to email us at supervisor@lifecellskincare.com with your details.

LifeCell Customer Support Team

Réponse de LifeCell Skin

14 avr. 2026

Hello Vicki, thank you so much for your continued support and kind words!

We’re thrilled to hear you’ve been enjoying LifeCell for years and that our team has provided great service.

It truly means a lot to us, and we’re always here if you need anything.

LifeCell Customer Support Team

Réponse de LifeCell Skin

13 avr. 2026

Hello Randy, thank you so much for your kind feedback!

We’re really glad to hear our team was able to help and that you’re enjoying the flexibility with your subscription.

It’s great to know you’re seeing value in the products—we truly appreciate your support.

If you ever need anything, feel free to reach out to us at supervisor@lifecellskincare.com.

LifeCell Customer Support Team

Réponse de LifeCell Skin

13 avr. 2026

Hi Sherly, thank you so much for sharing this—we’re so happy to hear about your results!
Postpartum hair loss can be really challenging, so it’s amazing to hear your hair is feeling fuller and your edges are coming back. We truly appreciate your recommendation.

Réponse de LifeCell Skin

13 avr. 2026

What a wonderful review to receive — thank you so much! Loyal customers like you are truly the heart of everything we do at LifeCell, and knowing you have been with us for several years means the world to our entire team. That kind of trust is something we never take for granted.

We are so glad our customer service team has consistently delivered the experience you deserve — kind, helpful, and always there when you need us. We will make sure the team hears this!

Here's to many more years together and to your skin continuing to look and feel its very best. Thank you for being such an incredible part of the LifeCell family!

The LifeCell Skin Team

Réponse de LifeCell Skin

13 avr. 2026

Hi Maura,

Thank you so much for this lovely review — it genuinely put a smile on our faces!

We are so happy to hear you have been loving our BB Cream for years — it is such a fan favorite and knowing it has earned a place in your routine means everything to us.

We will always strive to be responsive, kind, and accommodating for every customer, and your kind words are a wonderful reminder of why we love what we do. Our team will be so pleased to hear this!

Thank you for your continued loyalty — we truly appreciate you being part of the LifeCell family and look forward to keeping your skin glowing for many more years to come!

The LifeCell Skin Team

Réponse de LifeCell Skin

13 avr. 2026

Hi Cherie,

Thank you so much for this wonderful review — we absolutely love hearing this!

Chantelle is a fantastic member of our team and we are so glad she was able to make your experience such a positive one. Professional, friendly, and quick to respond — that is exactly the standard we hold ourselves to and it is so rewarding to hear it recognized.

We will absolutely pass your kind words on to Chantelle — she will be thrilled!

Thank you for taking the time to share your experience. We look forward to continuing to serve you!

The LifeCell Skin Team

Réponse de LifeCell Skin

10 avr. 2026

Hi Alica,

This absolutely made our day — thank you so much for sharing such a wonderful experience!

We are thrilled to hear you are loving the anti-aging treatment and that our team was able to help you adjust your shipping intervals so easily. That is exactly the kind of flexible, no-fuss service we strive to offer every customer.

Your kind words about our phone representative truly mean the world to us — we will make sure she hears this! Having real people available who genuinely care about our customers is something we are very proud of and work hard to maintain.

Thank you for taking the time to leave this review and for being such a valued LifeCell customer. We can't wait for you to keep seeing amazing results!

The LifeCell Skin Team

Réponse de LifeCell Skin

Actualisé le 3 avr. 2026

Hi Rob,

Thank you for your review, and we're glad to hear the product left your skin looking and feeling good — that's exactly what LifeCell is formulated to do!

We do want to flag something important: LifeCell All-in-One Anti-Aging Cream is NOT sold at Walmart or any other third-party retail stores. We are the sole authorized seller of genuine LifeCell products.

What you found at Walmart is most likely a counterfeit or copycat product using our branding — unfortunately a growing problem we are actively working to combat. We strongly encourage anyone who spots "LifeCell" in a retail store to report it to us, as it is not authentic.

Authentic LifeCell delivers real, clinically-backed results precisely because of our proprietary formulation — something counterfeit versions cannot replicate.

As a thank-you for bringing this to our attention, we'd love to offer you a verified bottle of genuine LifeCell All-in-One Anti-Aging Cream at a special price of $94.50 — so you can experience the real difference firsthand.

Please reach out to us at Jessica@lifecellskincare.com to claim this offer.

The LifeCell Skin Team

Réponse de LifeCell Skin

Actualisé le 13 avr. 2026

Hi Garrett, we’re sorry to hear about your experience and understand how frustrating this must feel.

After reviewing your account, we see that the order in question was purchased in April 2025, and you contacted us on March 18, 2026—nearly a year later—after extended use of the product.

While our products do have recommended usage timeframes, replacement or refund requests fall outside of our policy after that length of time.

That said, we appreciate your feedback and would still be happy to answer any questions.

LifeCell Customer Support Team

Réponse de LifeCell Skin

6 avr. 2026

Hi Thomas,

Thank you for sharing your experience and for giving our product a consistent for 45 days — we genuinely appreciate your commitment and your honest feedback.

We're truly sorry to hear you haven't seen the results you were hoping for. Skincare results can vary from person to person depending on skin type, age, lifestyle, and application routine, and we understand how disappointing it can feel to invest both time and money without seeing the changes you expected.

We never want a customer to feel unheard or without options, and we would love the opportunity to look into this further for you personally.

Please don't hesitate to reach out directly to Jessica at Jessica@lifecellskincare.com — she will be happy to assist you, whether that's offering personalised product guidance or finding the right resolution for your situation.

Thank you again for trying LifeCell and for taking the time to leave your feedback.

The LifeCell Skin Team

Réponse de LifeCell Skin

3 avr. 2026

Hello Melody,

Thank you for your review, and we appreciate you reaching out to us directly.

We wanted to provide some context for anyone reading this: this customer contacted our support team on February 25th, and we responded promptly with a full breakdown of their order details, including the subscription terms that are presented at checkout.

We also offered our 15-day money-back guarantee on the GLOW tanning drops in full. After reviewing the options together, the customer kindly chose to keep their order and we agreed on a partial refund of $20 as a goodwill gesture — which we were happy to provide.

We do hear the broader feedback around subscription clarity, and we are continuously working to make our terms more visible and easier to understand at every stage of the purchasing process. No customer should ever feel surprised by a charge, and we take that seriously.

If anyone has questions about their order or subscription status, please don't hesitate to contact us at Jessica@lifecellskincare.com — we're always here to help.

The LifeCell Skin Team

Réponse de LifeCell Skin

6 avr. 2026

Thank you for reaching out and we sincerely apologize for the frustration you've experienced trying to cancel your subscription.

We were unable to locate an account with the details provided, and we want to resolve this for you as quickly as possible.

Please reach out directly to Jessica at Jessica@lifecellskincare.com. She will personally look into your account and ensure your cancellation is taken care of promptly.

We appreciate your patience and look forward to sorting this out for you.

The LifeCell Skin Team

Réponse de LifeCell Skin

3 avr. 2026

Hi Christle,

Thank you for your review — we want to make sure the full picture is shared here for transparency.

Our records show that you contacted our support team on January 29th, both by phone and by email. Our representative cancelled your reorder on that same call, and our email support team also confirmed the cancellation in writing the same day. We're glad we were able to resolve this quickly for you.

Regarding our notification timeline: when an order processes, our system sends a confirmation email which includes a 3-day window to contact us to cancel before the order ships. In your case, you reached out on the same day your order processed — well within that window — and our team acted on it immediately.

We do take your broader feedback seriously. We understand that managing a subscription should feel easy and fully in your control, and we are actively working on improvements to make that process more visible and accessible directly on our website.

If there is anything else unresolved on your account, please don't hesitate to contact us at Jessica@lifecellskincare.com and we'll be happy to assist.

The LifeCell Skin Team

Réponse de LifeCell Skin

3 avr. 2026

Hello Kevin,

Thank you for your review and we are sorry to hear the peel serum did not deliver the results you were expecting.

We did receive your email and we appreciate you reaching out. However, we want to be transparent with our response here: you did not mention any dissatisfaction with the product at the time of contact, and had you let us know, we would have been more than happy to guide you through our 60-day money-back guarantee — which was fully available to you.

We want to make this right. Our 60-day money-back guarantee exists precisely for situations like this, and we never want a customer to feel unheard or stuck with a product they're unhappy with.

Please reach out directly to Jessica@lifecellskincare.com and I'll personally take care of you and ensure a resolution is found promptly.

The LifeCell Skin Team

Réponse de LifeCell Skin

6 avr. 2026

Hello Robert, Thank you for your review and we are sorry to hear about your experience.

We take feedback like this very seriously and want to assure you that deceptive practices are not something we condone or engage in. Unfortunately, without any account details we are unable to locate your order to investigate further on our end.

We would really like the opportunity to look into this for you and find a resolution. Please reach out directly to Jessica at Jessica@lifecellskincare.com and she will personally review your account and ensure everything is taken care of.

We appreciate your patience and hope to hear from you soon.

The LifeCell Skin Team

Réponse de LifeCell Skin

6 avr. 2026

Hi Janis,

Thank you for reaching out and we completely understand how alarming an unexpected charge can appear on your statement.

We are pleased to confirm that upon reviewing your account, the reorder in question was handled on Dec 29, 2025, and you were not billed for it. No charge of was processed on your account.

Please don't hesitate to contact me directly at Jessica@lifecellskincare.com and we will be happy to provide a full breakdown.

We appreciate your patience and are glad we were able to resolve this for you.

The LifeCell Skin Team

Réponse de LifeCell Skin

6 avr. 2026

Hi Sarah,

Thank you so much for taking the time to share your experience; we really appreciate the balanced and honest feedback.

We're genuinely sorry the recurring charge came as a surprise. We completely understand how frustrating that can feel, and we're glad our customer service team was able to step in quickly and resolve it for you. That's exactly the experience we want every customer to have when they reach out to us.

We're also really happy to hear you're enjoying the under eye cream cold tip applicator — it's one of our favourite innovations too! As for results, you're actually spot on — one month is a great start, and most customers begin noticing more visible improvements in skin firmness and under-eye brightness between 6 to 8 weeks of consistent use, so you're right in that window.

We'd love for you to stick with it a little longer and see how your skin continues to respond. If you ever have questions about your routine or want personalised tips to get the most out of the product, our team is always happy to help at Jessica@lifecellskincare.com.

And as a reminder — we do offer a one-time purchase on our website so you'll always have full flexibility on how you shop with us going forward.

Thank you again, Sarah — we're rooting for your skin! 

The LifeCell Skin Team

Réponse de LifeCell Skin

6 avr. 2026

Thank you for taking the time to share your feedback — we're truly sorry to hear about the confusion with your billing.

We understand how frustrating an unexpected charge can be, and we take this seriously. Our subscription terms are included at checkout, but we recognize we can always do better at making this clearer upfront — and we're actively working on that.

We'd love the chance to make this right for you. Please reach out to our team directly at Jessica@lifecellskincare.com and we'll review your account and find a resolution as quickly as possible.

We appreciate your patience and hope to turn this experience around.

The LifeCell Skin Team

Réponse de LifeCell Skin

6 avr. 2026

Thank you for your honest review. We're sorry the product didn't deliver the results you were hoping for.

Skincare results can vary from person to person, and we genuinely want every customer to be satisfied. If you'd like to discuss your experience or explore options, please get in touch with me at Jessica@lifecellskincare.com — I'll be happy to help and find a solution.

We appreciate you sharing your feedback, as it helps us improve.

The LifeCell Skin Team