Life Time Fitness Avis 113

They are one of the most unscrupulous companies I've ever done business with. Their policies are all as customer unfriendly as possible, as if they were designed that way. They only care about squeezing money out of you and every policy reflects it. For example, if you make ANY change to your membership, they instantly increase your membership to whatever the highest level is at that time. While their facilities are great, they are among the slimiest companies in the world!

As a long-time member paying nearly $600/month, I expected a professional and courteous experience—it was far from that. The front desk was unfriendly, pool staff were annoyed by simple requests, and I saw a child forced to walk back down slide stairs because of arbitrary timing rules.

When I requested to keep my same rate while transitioning to dropping family members from my account (after a poor pool experience), the response lacked empathy and instead reminded me I’d receive automated emails I could “unsubscribe” from—tone-deaf isn’t enough to describe that dismissal.

I had planned to recommend Life Time to colleagues and even promote it within my company. That’s no longer the case. I’ll be sharing this experience publicly and with anyone in my network who might be considering a membership.

discrimination and unprofessional gym, biased to unhuman active community of Is-rael, really sucks and worthless.

very unprofessional, rude staff and so called management. Filthy facility, Dan manager at the facility is extremely unprofessional, dismissive, rude, and careless.

0 stars. Not family friendly. Details: We brought our family with children to the swim area to celebrate a special occasion and another gym patron arrived wearing a thong and otherwise extremely revealing bikini (in the KID AREA at that) of the pool, and the facility and management did not uphold swim wear guidelines. She was not asked to leave so my family had to leave because that is not something you want to see when you’re out with your family trying to have a good time. Highly unprofessionally handled. We won’t be back. Keep catering to that crowd and that’s the crowd you’re going to get. The culture is found lacking.

The gym is discriminating against me for having autism and refuses to confirm their discrimination in writing and denies now some of what they said to me. I am told I can't use the hot tub or play ball if the two people who were harassing me come before me because I have autism, and the gym knows they have an earlier schedule so I can't use the facilities. I have done nothing wrong and am denied equal access to amenities I paid for which is breaking federal law. I requested an accommodation to use the facilities at my schedule and was denied, yet this is asking to do what I should be already permitted to do. I offered for the gym to talk with my health care provider, but they said "they don't want to know about my autism." I have filed a discrimination complaint against Lifetime Fitness in Mount Lauren NJ. If they throw me out for using the amenities I pay for and the situation, I will have something substantial to add to my complaints. It is impossible to get fit while I am being threatened and discriminated against by the gym while I am being harassed by two members who do not like me because I have autism.

Awful management, with very bad hygiene

Don't join. Worst gym I've been to.

Unprofessional and poor customer service. Support hate and genocide.

They cancelled someone's membership after they entered—just because they were wearing a T-shirt with a message of what's happening right now. Silence is complicity

To Whom It May Concern,

I have been affiliated with your organization several times over the past 20 years, beginning with the acquisition of my private club in Houston, the University Club a highly regarded tennis facility. Since relocating to Minnesota due to marriage, I have maintained a lifetime company membership and expect to be treated with the same level of respect and professionalism afforded to all members.

While I appreciate the recent renovations at the Minnetonka location and recognize that many of the front desk staff conduct themselves professionally and courteously, my recent experience this past Saturday was deeply disappointing. I encountered behavior from certain trainers and front desk personnel that was dismissive and, frankly, disrespectful.

It is also concerning that some staff and members seem to make assumptions based on my Texas accent, including unfounded political judgments. Regardless of personal background, all members deserve to be treated with fairness, dignity, and respect especially those who have been longstanding supporters of the club.

I bring this to your attention not in anger, but with the hope that management will reinforce a culture of inclusivity and professionalism across all locations. I remain committed to the values of your organization and trust that my concerns will be addressed appropriately.

I was harassed and physically touched by another member at the Shenandoah, TX location after asking her to clean chalk off shared gym equipment.

Other members had witnessed it and alerted staff. I was told the incident would be reviewed on security footage.

When I followed up, management claimed I “touched her first.” Then they changed their story mid-conversation to “you both touched each other.” They also told me there’s nothing they can do—and that they “can’t guarantee anyone’s safety.”

The woman who mocked me and put hands on me is still allowed to train. No consequences.

Lifetime Fitness claims to promote safety and respect. But they’ve shown me that when a woman is harassed and speaks up, they’d rather protect a paying member than uphold their values.

This is not a safe space—and I want others to be aware of how little support you may receive when you do the right thing.

Staff kicked out a gym member for wearing a shirt that says “Israel kills children”
No public apology, you shouldn’t be in business.
Boycott this gym.

we dont support genocides

Manager caught on video, bigotry and callousness shown to a paid member who was 'terminated'.

Don't go to this gym. This gym is all about politics and corruption. Rather than focusing on exercise, the managers are busy on invading in someone's personal space.
Just for wearing a T-shirt written "Free Palestine" they kicked that guy out of gym. AWFUL!!!

Hi, I was a client, and I got disgusted customer service in life time club, nobody took care and never provided the phone number of the manager of lifetime us , I need to contact with general manager of the US
My name is DM, I was moral and psyche abused and assault public by your worker unprofessional manager ANGELA IN DUMBO BROOKLYN LOCATION , I finished the police report, talked to my layer , and I need to contact with real manager in US , not domestic. Because I spoke with manager BAb, and she never was professional, but continued the appropriate customer service.

I DONT RECOMMEND ANYONE, ITS COMPLETELY WASTE MONEY AND THEY DONT APPRECIATE, DONT RESPECT THEIR CUSTOMERS, THEY BEHAVE WITH CUSTOMERS LIKE WE ARE THEIR SLAVES, NOT CLIENT. THEY HAVE MOST HORRIBLE MANAGER TEAM!!! THE MANAGER IS THE FACE OF COMPANY, IF THEIR MANAGER SO UNPROFESSIONAL SO WHAT WE CAN SAY ABOUT COMPANY!! IN NY A LIT OF HIGH LEVEL CLUBS, SO I RECOMMEND YIU DIFFERENT CLUBS NO LIFE TIME

I am a long time Lufetume member and enjoy the Bur Ridge facility. However for the first time in more than 10 years U left my high end water bottle in the men's locker room. I called to see if it was turned in and was told about their new policy. They won't say or check like they used ti do. You can only go in and check. Of course by the time I get there the waterbottle will be gone. This new policy is very customer unfriendly. You would think that for a more than 10 year member someone would take a quick look. Treating long term customers like garbage is a good way to loose long term customers.

Equipment is outdated and rusty. Tread mills belts worn and grinding.