Inherited some Lightwave gear with my new house but couldn’t link the hub to my account. I contacted support and Dylan fixed the 'device already belongs to a location' error in no time. Really impress... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Emailed for support with a couple of sockets that wouldn't update. Support replied the next day and was able to understand the issue and advise the solution immediately. Very good service. Only critiq... Voir plus
L'entreprise a répondu
Excellent response to a wee problem. Excellent products. The LightwaveRF smart plug, is the only one I know that does not obstruct USB charging sockets on UK wall sockets
L'entreprise a répondu
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
L'entreprise a répondu
À propos de l'entreprise
- Société domotique
- Fournisseur de composants électroniques
- Entreprise d'électronique
- Magasin de luminaires
- Entreprise de logiciels
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Les gens ont aussi consulté
The problem I have took longer to sort…
The problem I have took longer to sort out than I had anticipated,but I was very happy with the help I received and resolved the issue once we understood the reason for it.Am more than happy with the help I received and it came to a successful conclusion.Many thanks to Dylan who kept in contact with me throughout.
22 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Michael,
Thanks so much for your kind words. I’m really pleased we were able to get to the bottom of the issue, even if it did take a little longer than expected.
I’ll make sure Dylan sees your feedback — I know he’ll be glad to hear his ongoing support and communication made the process easier for you and led to a successful outcome.
We really appreciate you taking the time to share your experience, and we’re always here if you need any further help.
Best regards,
The Lightwave Team
Fabulous customer service by Dylan
Fabulous customer support from Dylan. He identified the problem within minutes of registering my technical problem. He made everything so easy and even sent me a link to make purchasing the required part so simple. Great customer service from start to finish. Thank you Dylan
24 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Colin,
Thanks so much for your lovely feedback — it’s great to hear that Dylan was able to get to the bottom of the issue so quickly for you. He’ll be really pleased to know that his clear communication and the extra step of sending you the direct link made the process easier.
We always aim to make technical support as straightforward as possible, so it’s wonderful to know your experience reflected that from start to finish.
Thanks again for taking the time to share your review.
Best regards,
The Lightwave Team
Great customer system all issues fixed…
Great customer system all issues fixed remotely
7 août 2025
Avis spontané
Réponse : Lightwave
Hi Charlie,
Thank you for your kind words!
We’re really pleased to hear that everything was resolved for you through our remote support. It’s always great when we can get systems back up and running without the need for a visit, and I’m glad we could get everything working smoothly for you.
Kind regards,
The Lightwave Team
Great response from their support team…
Great response from their support team when I raised an issue that was preventing me access my lightwaverf account. They quickly identified the issue and sent it back to the tech team to fix it. I was back up and running within 2 hours. Good comms from the support team throughout.
4 août 2025
Avis spontané
Réponse : Lightwave
Hi Christopher,
Thanks so much for taking the time to leave this review — it really means a lot.
The team are really pleased to hear that the issue was resolved so quickly and that the support team were able to keep things moving while the tech team got things sorted behind the scenes. It’s always great to know the communication came across clearly and made the process a bit easier.
Thanks again for the kind words and for being part of the Lightwave community!
Best regards,
Lightwave Support
Superb customer support.
A big thank you to Jack and Callum at Lightwave support. I installed two dimmers and attempted to configure two way switching. One dimmer was controlling the lights manually whilst the other was not doing anything despite both dimmers appearing on the app. Jack and Callum both called me back and walked me through the steps necessary to get things working and were also able to correct the app settings remotely.
Top customer service and thanks again !
5 août 2025
Avis spontané
Réponse : Lightwave
Hi Ian,
Thank you so much for your kind words!
We’re really pleased to hear that Jack and Callum were able to get everything up and running for you with the two-way switching setup. It’s great to know the remote support and guided steps made a difference — we’ll be sure to pass on your thanks to them both.
Top-notch customer service is exactly what we aim for, so it’s lovely to hear your experience reflected that. Thanks again for taking the time to share your feedback!
Best regards,
The Lightwave Team
Lightwave works really well.You do have…
Lightwave works really well.You do have to change your normal light bulbs, because when a bulb blows it can blow your switch as well. which is not good news
5 août 2025
Avis spontané
Réponse : Lightwave
Hi S.G,
Thank you for your feedback — we’re really pleased to hear that Lightwave is working well for you overall!
You're absolutely right that using suitable, good-quality bulbs is important, and we understand how frustrating it can be if a blown bulb affects the switch. The good news is we’ve got some exciting developments on the way that will help make this a thing of the past — so watch this space!
Thanks again for your support, and for sharing your experience.
Best regards,
The Lightwave Team
Excellent reliable
Excellent reliable, good looking product.
Support is very good with quick and human contact.
23 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Terry,
Thank you for your kind words!
We’re really glad to hear you’re happy with the look and reliability of the products, and that our support team have been quick and easy to reach. That human touch is exactly what we aim for!
Thanks again for taking the time to share your feedback.
Best regards,
The Lightwave Team
Great service
There is a guy called Dylan is so helpful and a real asset to the Lightwave company and brand .
There is so much you can do with Lightwave systems it’s transformed my entire house - only just learning how flexible everything is and will be adding more to my home
Just amazing! Thank you guys for your service and support
26 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Stephen,
Thank you so much for your fantastic review!
We’re thrilled to hear how much you’ve enjoyed using the Lightwave system and how it’s transformed your home. It’s always exciting to hear when someone’s just beginning to explore the full flexibility of what’s possible — there’s definitely a lot to uncover!
We’ll be sure to pass your kind words on to Dylan — he’ll be really pleased to know his support has made such a difference. Thanks again for your support and enthusiasm — we can’t wait to see how you continue building on your setup!
Best regards,
The Lightwave Team
Knowledgeable,committed support
Very pleased with the help offered which has been committed and prompt throughout.
25 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Jonathan,
Thank you for your kind feedback!
We’re really pleased to hear that you’ve been happy with the support received — it’s always our aim to provide prompt and committed help every step of the way.
Thanks again for taking the time to share your experience.
Best regards,
The Lightwave Team
Eve Bennett Lightwave what a star
Eve Bennett what a star, in fact 5 stars.
This is what frontline customer support is all about.
No matter how I tried to sort with faqs / instructions I failed miserably.
Eve stuck with me and has the patience that is required to think through the issues with me.
Detailed knowledge of the project is top quality - thank you.
21 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Phil,
Thank you so much for your fantastic review!
We’re absolutely delighted to hear that Eve was able to support you so thoroughly and patiently. Frontline support is all about sticking with the customer and working through things together, and it’s clear Eve did just that. We’ll make sure your lovely feedback is passed on to her — she’ll be chuffed to read it!
Thanks again for taking the time to share your experience — it really means a lot to us.
Best regards,
The Lightwave Team
Great customer service
Had a problem with one of my Lightwave components - it was diagnosed really quickly, and they sent a replacement.
Great experience.
3 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Steve,
Thank you for your kind review!
We’re really glad to hear the issue was quickly diagnosed and resolved, and that your experience with our support team was a positive one. Getting things sorted efficiently is always our goal, so it’s great to know we delivered on that.
Thanks again for your feedback — we really appreciate it!
Best regards,
The Lightwave Team
Advice on updating older equipment.
My daughter bought and is renovating a flat that has three older model Lightwave wall switches. We were not sure how they were supposed to work so checked with the company.
Got a surprisingly quick response together with all the information we needed from a man called Dylan (VERY helpful man!).
We even got a list of recommended electricians in the area ready for when the work goes ahead.
All this and no pressure to buy anything or use a particular service.
Top notch!
8 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Jeffery,
Thank you so much for your kind words — we’re really pleased to hear that Dylan was able to provide the information and support you needed so quickly.
It’s great to know you felt well looked after without any pressure, and we’re glad we could help with both the technical side and pointing you toward some recommended electricians ahead of the renovation work. Your feedback truly means a lot to us!
Wishing you and your daughter all the best with the flat project.
Best regards,
The Lightwave Team
Professional and knowledgeable was able…
Professional and knowledgeable was able to guide me through the set up process for my project.
23 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Mr Thomas,
Thank you for your kind feedback!
We’re really pleased to hear that the team were able to guide you through the setup process and support you with your project. Providing clear, knowledgeable help is always our priority, so it’s great to know that came through.
Thanks again for taking the time to share your experience!
Best regards,
The Lightwave Team
Eve was fantastic today talking me…
Eve was fantastic today talking me through some automations across my home. Thank you for all your support ⭐️⭐️⭐️⭐️⭐️
23 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Mark,
Thank you so much for your lovely review!
We’re really glad to hear that Eve was able to help talk you through your home automations — she’ll be delighted to know her support made a difference. Five-star feedback like this truly means a lot to us!
Thanks again for taking the time to share your experience.
Best regards,
The Lightwave Team
Can't folt them
Can't folt them , they are very helpful,when ever I got stuck they had the answer for me every time . Got it sorted every time very professional and really good communication.
17 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Raz,
Thank you for your kind words!
We’re really pleased to hear that our team have been able to help each time you've needed support. It’s great to know you’ve found the communication clear and the service professional — that’s exactly what we aim for.
Thanks again for taking the time to share your experience!
Best regards,
The Lightwave Team
Excellent support received by Dylan to…
Excellent support received by Dylan to investigate an issue with the switch that was replaced under warranty and also what could have lead to the switch failing prematurely to ensure the issue is less likely to occur again. No product is without fault but it's how a company handles any issues that marks out Lightwave as a good company.
18 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Andrew,
Thank you so much for your kind words and for taking the time to share your experience.
We’re really pleased to hear that Dylan was able to support you thoroughly — not just in replacing the switch under warranty, but also in helping identify what may have caused the issue in the first place. You're absolutely right — no product is entirely fault-free, but we believe that how we respond makes all the difference, so it’s great to know that came through.
Thanks again for your feedback and continued support.
Best regards,
The Lightwave Team
Used their products for years in weird and wonderful ways
I have used a huge amount of lightwave technology around this house and my previous house for probably 10 years. Ive bought a large range of their products often using them in weird and wonderful ways and outside of the spec they give. Even when this is the case, if I ever have an issue (or accidentally damage a product) their support service is easy to use, personal and incredibly pro-active on making sure that your user experience is perfect. Highly recommended.
17 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Matthew,
Thank you so much for your fantastic feedback and for being a long-standing Lightwave user — it’s brilliant to hear how extensively you’ve used our products over the past 10 years!
We love that you’ve found creative ways to make the most of the system, and it’s great to know our support team have been able to help whenever needed — even when things go slightly outside the usual use cases! Providing a positive and proactive experience is exactly what we strive for, so we really appreciate your kind words.
Thanks again for the recommendation and continued support.
Best regards,
The Lightwave Team
I needed manuals for discontinued…
I needed manuals for discontinued products. Dylan went to a great deal of trouble to obtain these for me. Thank you, Dylan
15 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Angie,
Thank you so much for your kind words!
We’re really pleased to hear that Dylan was able to track down the manuals you needed — even for discontinued products. We always aim to go the extra mile to support our customers, so it’s lovely to know that was your experience.
Thanks again for taking the time to share your feedback — we’ll be sure to pass your thanks on to Dylan!
Best regards,
The Lightwave Team
Solution to issue with LW in Alexa
I contacted LightwaveRF for help fixing an issue with Alexa ‘finding’ old devices on my system. The agent, Dylan, made the necessary arrangements to resolve the issue and within 2 working days it was resolved. He was quick and knowledgeable and answered all my queries effectively.
14 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Hugh,
Thank you for taking the time to leave such positive feedback!
We're really pleased to hear that Dylan was able to assist with your Alexa device issue and get everything resolved so quickly. It's great to know he was able to answer your questions clearly and effectively — we’ll be sure to pass your kind words on to him.
Thanks again for your support!
Best regards,
The Lightwave Team
Dylan was really helpful
14 juillet 2025
Avis spontané
Réponse : Lightwave
Hi Outwood Elec,
Thank you for the kind words!
We’re really glad to hear Dylan was able to help — we’ll be sure to pass on your thanks to him. Always lovely to hear positive feedback!
Best regards,
The Lightwave Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.