Inherited some Lightwave gear with my new house but couldn’t link the hub to my account. I contacted support and Dylan fixed the 'device already belongs to a location' error in no time. Really impress... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Emailed for support with a couple of sockets that wouldn't update. Support replied the next day and was able to understand the issue and advise the solution immediately. Very good service. Only critiq... Voir plus
L'entreprise a répondu
Excellent response to a wee problem. Excellent products. The LightwaveRF smart plug, is the only one I know that does not obstruct USB charging sockets on UK wall sockets
L'entreprise a répondu
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
L'entreprise a répondu
À propos de l'entreprise
- Société domotique
- Fournisseur de composants électroniques
- Entreprise d'électronique
- Magasin de luminaires
- Entreprise de logiciels
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
Excellent products and support
Excellent products with the LightWaveRF lighting dimmers and controllable socket range. Also great customer service and support after the sale with Eve being very helpful and as all their support staff very knowledgeable of the whole product range
11 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Andrew,
Thank you for your great review and for your kind words about our products and support team. We are delighted to hear that you are pleased with your Lightwave dimmers and sockets, and that Eve was able to provide such helpful service. We really appreciate your feedback.
Kind regards,
The Lightwave Team
Had a problem with my kitchen lights…
Had a problem with my kitchen lights and Dylan sorted the problem out efficiently and quickly, well done.
18 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Andy,
Thank you for your kind feedback. We are glad to hear Dylan was able to get your kitchen lights sorted quickly and efficiently. We will be sure to pass your comments on to him.
Kind regards,
The Lightwave Team
LIghtwave support * * * * *
Amazing Service. I have literally never received such a perfect service from a company in my entire life! I had a quick question about my light wave implementation and how to it with another product integration. I rang them just after 5.30 and they were closed, so I thought I’ll ring them back in the morning. (I did not leave a message) At 9:15 the following morning a technical guy rang me back, saying we’ve missed a call from you. How can I help! Seriously world class. Well done !!!
18 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Paul,
Thank you for such an incredible review. We are thrilled to hear that our support team was able to get back to you so promptly and provide the help you needed. It is great to know the service you received left such a strong impression — your feedback really means a lot to us.
Kind regards,
The Lightwave Team
thank you! Patient and helpful
really patient, despite my toddler with loud noises being in the background and me needing to navigate that and ask for things to be repeated! Quick fix and accurate signposting to info despite us using an older piece of equipment. I wouldn't have known what model of equipment it was but Dylan was able to quickly find out using info available to him.
Quite a long wait to get through to someone (~30mins) and initially got disconnected, but quickly received a callback and received really helpful service.
5 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Nick,
Thank you for your thoughtful review. We are so pleased to hear Dylan was able to give you the support you needed with patience and care, and that the issue was resolved quickly. We also appreciate your feedback on the wait time and will continue working to improve this.
Kind regards,
The Lightwave Team
Great Service
Lightwave are a really great company for customer service; when I have had issues in the past they have always been resolved really swiftly
5 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Steve,
Thank you for your kind words. We are delighted to hear that your issues have always been resolved swiftly and that our customer service has left such a positive impression.
Kind regards,
The Lightwave Team
Great service…
The whole experience we had with lightwave today with both technical support staff Jack and Eve was great. They were knowledgeable, helpful, patient and fun. Thank you very much.
4 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Deborah,
Thank you for your kind review. We are so pleased to hear that both Jack and Eve were able to give you such a positive experience with our technical support team. We will make sure your feedback is shared with them.
Kind regards,
The Lightwave Team
Fantastic customer service
I have run Lightwave products for the last 5 years, recently we deleted the memory from one of our lights without realising, I called lightwaves technical dept for help. I got a response from Eve who listened to my issue and advised me straight away what had happened, she then text me over instructions on removing the app, clearing the memory and re applying the lights switch back onto my app. Eve was courteous, knowledgable and gave a great customer service experience. I would recommend lightwaves products and after sales service to anyone thinking of purchasing thier products.
2 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Len,
Thank you for sharing your experience and for recommending Lightwave. We are delighted to hear that Eve was able to quickly identify the issue and guide you through the steps to get your switch back up and running. It is great to know the support you received made such a positive impression.
Kind regards,
The Lightwave Team
Very helpful support
Very helpful support.
Have been using LightwaveRF for years, great bits of kit.
2 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Matt,
Thank you for your review and for being a long-time user of Lightwave. We are so pleased to hear that our support has been helpful and that you continue to enjoy using the kit.
Kind regards,
The Lightwave Team
Quick and constructive support from…
Quick and constructive support from Dylan. Thank you.
2 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Mr D Thompson,
Thank you for your kind words. We are glad Dylan was able to give you the quick and constructive support you needed.
Kind regards,
The Lightwave Team
Thank you Jack
Thank you Jack, you have provided superb support over and above my expectations in rebuilding / entering all my 100+ devices and Automations.
This was exceptional service and highly appreciated.
Gavin
29 août 2025
Avis spontané
Réponse : Lightwave
Hi Gavin,
Thank you for your fantastic review. We are so pleased to hear that Jack was able to provide such dedicated support in helping you rebuild and set up all of your devices and automations. It is great to know the service you received went above expectations.
Kind regards,
The Lightwave Team
A company with a highly-deserved great reputation.
Been a long time customer buying light switches, relays, sensors, TRV’s, heating control, plugs, sockets etc. I really do like the tech. It’s smart and classy and the dimmer switches are especially nice to look at. The move between control hubs, as the firm upgraded them was a little challenging but with the help of an excellent support team, we quickly resolved any difficulties. The firm works hard to maintain its good reputation that is well-deserved. Keep doing what you are doing and thanks!
26 août 2025
Avis spontané
Réponse : Lightwave
Hi Colin,
Thank you for your very detailed feedback and for being a long-term supporter of Lightwave. We sincerely apologise for the confusion you experienced with the different hub models. To clarify, any hub with the black Lightwave logo/disc is an LP2 model, which was temporarily produced during the global microchip shortage. These hubs only work with Smart Series devices, unlike the L2, which maintains backwards compatibility with Connect Series (Gen 1) devices. We did sell the L2 alongside the LP2 during the shortage, but once supply returned to normal, LP2 production was stopped. Any LP2 hubs sold today will be second-hand or from unauthorised resellers.
Please rest assured that we will always make sure our valued early adopters of the Connect Series are supported, and that backwards compatibility remains available. As Callum discussed with you, to put this right we have arranged for a backwards compatible Link Plus hub to be sent to you completely free of charge. If you would like any assistance migrating your devices to the Link Plus app, our support team will be happy to guide you — you can reach us on 0121 468 8987 (option 2).
We truly value your loyalty to Lightwave over the years and are committed to making sure you continue to get the support you need.
Kind regards,
The Lightwave Team
Don't bother
The lights switches are so temperamental, our electrian spent a day trying to get it to work, and then when any changes are made the lights just don't work. It's sold as a consumer product, but it's so expensive I recommend just going for Hue. Worst experience ever with smart tech.
28 août 2025
Avis spontané
Réponse : Lightwave
Hi Lucinda,
Thank you for your support of our system and for taking the time to share your feedback. We sincerely apologise for the issues you have faced with your setup. Jack spoke with you on Friday, and we want to reassure you that we are already making improvements to ensure situations like this do not happen again. We completely understand that smart home technology should make life easier, not harder, and we are committed to making that your experience with Lightwave.
Kind regards,
The Lightwave Team
Nice personal touch!
Great to have a person to contact who could advise how to overcome the issue I had with the Ap which was resolved.
Thank you Lightwave
28 août 2025
Avis spontané
Réponse : Lightwave
Hi Christopher,
Thank you for your kind words. We are so pleased to hear that our team were able to resolve the app issue and give you the support you needed. We are always happy to help.
Kind regards,
The Lightwave Team
The most exceptional technical support…
The most exceptional technical support I have ever had. Moved into a new house with the Lightwave system and needed 3 dimmers sorted. Jack was clear in his instructions and very patient. Resolved all the issues I had with those dimmers over the phone so efficiently, it became almost like a tutorial. I thought the Lightwave system was a tad expensive, but with this type of support, it is excellent value for money. I would recommend Lightwave any time of the day.
27 août 2025
Avis spontané
Réponse : Lightwave
Hi Consumer,
Thank you for such a fantastic review. We are delighted to hear that Jack was able to guide you through the setup so clearly and patiently. It is great to know that the support you received has given you confidence and added value to your Lightwave system. We really appreciate your recommendation.
Kind regards,
The Lightwave Team
Accurate and helpful support
Swift response to my technical issue. Although the equipment was a little aged, the problem was resolved and ideas exchanged. A follow up call a few days later was also excellent. Knowledgeable and helpful. On time! Great job Dylan!
15 août 2025
Avis spontané
Réponse : Lightwave
Hi Eric,
Thank you for the brilliant feedback. We are so pleased to hear Dylan was able to get everything resolved quickly and that the follow-up call helped too. We will make sure he sees your kind words, he will really appreciate them.
Kind regards,
The Lightwave Team
Excellent support
Lightwave has good products that are fairly easy to install and configure, but more importantly can be configured to do what you need them to do, even in some sophisticated ways.
But what's impressed me more than anything is their support service. I started using the products a couple of months ago, and I've called on them maybe 4 times. Each time the support has been excellent, responsive, even proactive. One time I caused a product to fail through my own mistake and they replaced it for free.
It's rare to find such good support these date.
20 août 2025
Avis spontané
Réponse : Lightwave
Hi Harry,
Thank you for such a thoughtful review. We are delighted to hear that you have found both our products and our support team helpful. It is especially rewarding to know that our team has been able to give you the right help when you needed it most — we will make sure your feedback is shared with them.
We are really glad to have you as part of the Lightwave community.
Kind Regards,
The Lightwave Team
Exceptional service and sales from…
Exceptional service and sales from LigthwaveRF (have a number of products from v1 range and have always felt supported)
These guys really know there stuff and totally trustworthy and professional.
19 août 2025
Avis spontané
Réponse : Lightwave
Hi there,
Thank you for taking the time to share such a brilliant review. We are so pleased to hear you have felt supported over the years with your v1 products, and it is great to know that our service and team continue to give you confidence in Lightwave. Your trust means a lot to us, and we truly appreciate your kind words.
The Lightwave Team
Outstanding
Outstanding. What a team. Genuinely the best after service ever and the product is awesome.
Dylan is a genius!
13 août 2025
Avis spontané
Réponse : Lightwave
Hi Nicasio,
Thank you so much for the fantastic review! We are thrilled to hear you are enjoying your Lightwave products and that our after-sales service has impressed you. We will be sure to pass your kind words on to Dylan — he will be delighted to know he made such a positive difference.
Thanks again for your support and for being part of the Lightwave community.
– The Lightwave Team
Two Way Switch Set-up
I needed to set up a two way switch between the hallway and the landing which I was struggling to do. I contacted Lightwave, spoke to a guy called Jack Mitchell who did it all for me in under five minutes from their end. Excellent.
11 août 2025
Avis spontané
Réponse : Lightwave
Hi Andrew,
Thanks for sharing your experience — we’re so pleased Jack was able to get your two-way switch between the hallway and landing set up so quickly.
It’s great to hear the issue was resolved in just a few minutes, and we appreciate you taking the time to let us know.
Best regards,
The Lightwave Team
Great support and advice…
Dylan offered great support and advice on how to wire my dimmer switch! Thank you!
11 août 2025
Avis spontané
Réponse : Lightwave
Hi Joe,
Thanks for your feedback — we’re really pleased Dylan was able to offer clear support and advice to get your dimmer switch wired up.
We’re always here if you need a hand with anything else.
Best regards,
The Lightwave Team
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