Inherited some Lightwave gear with my new house but couldn’t link the hub to my account. I contacted support and Dylan fixed the 'device already belongs to a location' error in no time. Really impress... Voir plus
L'entreprise a répondu
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Emailed for support with a couple of sockets that wouldn't update. Support replied the next day and was able to understand the issue and advise the solution immediately. Very good service. Only critiq... Voir plus
L'entreprise a répondu
Excellent response to a wee problem. Excellent products. The LightwaveRF smart plug, is the only one I know that does not obstruct USB charging sockets on UK wall sockets
L'entreprise a répondu
Amazing service and knowledge from the technical team at Lightwave. Even though I’ve had a lightwave system for a while with no issues they troubleshooted my issue and it was fixed really easily.
L'entreprise a répondu
À propos de l'entreprise
- Société domotique
- Fournisseur de composants électroniques
- Entreprise d'électronique
- Magasin de luminaires
- Entreprise de logiciels
À propos de Lightwave
Écrit par l'entreprise
Lightwave is dedicated to making everyone's lives easier and more fulfilled through class-leading smart home technology which is designed to look beautiful and perform brilliantly.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
In 2008, Lightwave pioneered smart home automation with the introduction of the market's first internet-enabled devices. Today Lightwave offers a market leading IoT platform and an extensive range of retrofitted, Lightwave designed and manufactured, smart sockets, dimmers, relays, thermostats, heating, energy, sensing, monitoring and control devices.
Coordonnées de contact
Unit 1, 1 Coppice Lane, Walsall Wood, WS9 9AA, Walsall, Royaume-Uni
- 0121 250 3625
- info@lightwaverf.com
- lightwaverf.com
4,9
Excellent
2 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Les gens ont aussi consulté
Dylan was so helpful in explaining what…
Dylan was so helpful in explaining what I needed and offering advice on bundles.
6 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Nicola,
Thank you, Nicola, for the lovely feedback. The Lightwave team is thrilled to hear that Dylan was able to clearly explain what you needed and offer helpful advice on the best bundles.
We’re so glad the experience was positive, and if you need any further guidance in future, we’re always here to help.
Kind Regards,
The Lightwave Team
Dylan Was so helpful in helping me…
Dylan Was so helpful in helping me migrate my settings from link 1 to link2 and helping me pair my devices
Excellent service- very helpful thank you
24 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Rakesh,
Thank you for the wonderful review Rakesh, the Lightwave team is delighted to hear that Dylan was able to support you so effectively with your migration from Link Plus 1 to Link Plus 2 and pairing your devices.
We really appreciate your kind words about the excellent service, and if you ever need any further assistance, we are always here to help.
Kind Regards,
The Lightwave Team
The technical support provided by Jack Mitchell
The technical support provided by telephone was patient and first-class enabling us to get Lightwave application. Jack Mitchell was clear, patient and professional throughout a very long call.
23 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Philip,
Thank you so much for your five star review Philip, the Lightwave team is delighted to hear that you had such a positive experience. Jack will be thrilled to know that his patience and clear guidance helped you get everything up and running smoothly with the Lightwave app.
We truly appreciate you taking the time to share your feedback, and we are always here to help if you need any further support in the future.
Kind Regards,
The Lightwave Team
Great customer service.
21 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Andre,
Thank you so much for your kind review! The team are delighted to hear that you’ve had a great experience with our customer service and truly appreciate you taking the time to share your feedback.
The Lightwave Team
Super efficient customer service
The tech is smart, users not always (certainly in my case). What has really impressed me is that whenever I’ve had a query it’s been addressed very quickly and very accurately. The team is able to look at your installation remotely and identify corrective action before you’ve even properly explained what your problem is. If only all support lines were like this.
20 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Greig,
Thank you so much for taking the time to leave such a fantastic review! We’re really pleased to hear that you’ve been impressed with the level of support and efficiency from the team. It’s great to know that our remote assistance has helped make things easier and that we could get everything sorted quickly for you.
Your kind words mean a lot to us and will be shared with the whole team — feedback like this really keeps us motivated!
Kind Regards,
The Lightwave Team
Outstanding Service and Excellent Products
I’ve been using Lightwave products for about a year now, and I couldn’t be happier. The system was originally installed professionally, but there was a small part that needed finishing later on. I contacted their support team for help, and Jack Mitchell was absolutely phenomenal. He guided me through everything clearly, helped me get the issue sorted quickly, and went above and beyond to make sure everything was working perfectly.
The products themselves work incredibly well, and the aftercare service has been second to none. I have no hesitation whatsoever in recommending Lightwave, both for the quality of their products and their exceptional customer support.
Thanks again to Jack and the Lightwave team!
16 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Tim,
Thank you for such a fantastic review.
We are so pleased to hear that Jack was able to guide you through everything clearly and help get the issue resolved quickly. It is great to know that you are happy with both the performance of the products and the level of support you have received. Your recommendation means a great deal to us.
Kind regards,
The Lightwave Team
Tech support are ace
Lightwave kit is pretty solid, if a little on the expensive side. What I can't fault is Lightwave tech support, they are what all companies tech support should be like. They actually try help fix any issues, I know that sounds like a basic but I really can't tell you how few companies actually put any interest into trying to troubleshoot and help you. Especially with old versions of kit. Most others with just say "oh well just upgrade to the latest". Lightwave tech support actually try help you, and are successful in doing so in my experience.
16 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Consumer,
Thank you for such a great review.
We are delighted to hear that our technical support team have been able to help you resolve issues even with older versions of our products. Your feedback means a lot to us and we are so pleased that the support you received stood out.
Kind regards,
The Lightwave Team
Excellent Customer Support
Customer service from jack, Eve and Callum in their technical support has been exemplary. Cannot thank them enough for their help and advice in setting up my 2-way switching with the dimmers. Overall I would give the company 10 out of 10 for their products and for their support should you ever have an issue.
13 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Harjiv,
Thank you for your brilliant review. We are so pleased to hear that Jack, Eve and Callum were able to provide such helpful support and advice with your two-way switching setup. It is great to know you are so happy with both our products and our service — your feedback means a lot to us.
Kind regards,
The Lightwave Team
Tech support was free and accurate
Tech support was free and accurate. A dead-on-arrival switch was replaced with no issues. I can recommend Lightwave.
13 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Ian,
Thank you for your review and recommendation. We are glad to hear that our technical support was able to resolve the issue quickly and that your replacement was handled smoothly.
Kind regards,
The Lightwave Team
Technical Support
I called technical support about an issue with a 4 gang dimmer and spoke to Eve. She was extremely polite, helpful and knowledgeable of the product and helped me resolve the problem. She also emailed me instructions in case of future issue. Also did not have to wait long in a queue to be answered. Excellent, thank you.
13 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Michael,
Thank you for your kind review. We are delighted to hear that Eve was able to help resolve the issue with your dimmer quickly and provide clear instructions for the future. It is great to know the support experience met your expectations.
Kind regards,
The Lightwave Team
Great service and support even after…
Great service and support even after having the product a while .thank Eve for making it so easy
6 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Steve,
Thank you for your kind words. We are so pleased to hear that Eve was able to make the process easy for you and that you continue to receive great support even after having the product for a while.
Kind regards,
The Lightwave Team
Great kit and excellent support
I've been using LightwaveRF for many years now and the devices have proven themselves extremely reliable in the main.
The biggest plus for me though is the excellent support. I've had cause to use the support system a few times over the last few years and it's excellent. The team - primarily through Eve - have provided fast and informative answers to any issues I've had.
I would thoroughly recommend Lightwave equipment and the excellent team behind it all.
6 octobre 2025
Avis spontané
Réponse : Lightwave
Hi John,
Thank you for your fantastic review and for being a long-time Lightwave user. We are delighted to hear that your devices have continued to perform reliably and that Eve and the team have been able to provide the support you needed along the way. We really appreciate your recommendation and ongoing trust in Lightwave.
Kind regards,
The Lightwave Team
Great Tech support…
I had difficulty in setting up my devices and contacted tech support. Dylan was prompt in identifying the problem and helped resolving this. Unfortunately I started getting error message in sending command remotely and had to go back to tech support again. Once again Dylan accepted my request and showed his patience in resolving my problem.
Very grateful for the support I received.
1 octobre 2025
Avis spontané
Réponse : Lightwave
Hi Kausik,
Thank you for your kind review. We are so pleased to hear that Dylan was able to help resolve your setup issues and provide such patient support throughout. We will be sure to share your feedback with him; he will really appreciate it.
Kind regards,
The Lightwave Team
Excellent technical support from Dylan
29 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Rajiv,
Thank you for your review. We are glad to hear Dylan was able to provide excellent technical support and get everything sorted for you.
Kind regards,
The Lightwave Team
Good experience!
Always find this company quick to respond to queries and give helpful advice. This latest experience wss no exception. Well done!
26 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Gerald,
Thank you for your kind feedback. We are so pleased to hear that you consistently have a good experience with our team and that your recent interaction was no exception. We really appreciate your continued support.
Kind regards,
The Lightwave Team
Quick response to technical question
Quick response to technical question. Problem resolved satisfactorily. What more can you ask?
26 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Paul,
Thank you for your review. We are glad to hear your question was resolved quickly and to your satisfaction, we really appreciate your feedback.
Kind regards,
The Lightwave Team
First class service from Eve at…
First class service from Eve at Lightwave with the upgrade to my new Link plus hub. The upgrade went without hitch with the instructions Eve sent to me and the new hub is much superior to the old connect series. The transmission range had been extended and the speed in operating the devices is much faster and intuitive. Have been a customer of Lightwave for over ten years and I’m so happy that the new hub enables my devices to run for many more years. Thank you to all at Lightwave for your service, reliability and quality products.
19 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Mike,
Thank you for such a fantastic review and for being a loyal Lightwave customer for over ten years. We are delighted to hear that the Link Plus upgrade went smoothly and that you are enjoying the improved performance. It is great to know Eve was able to make the process simple and straightforward. Your continued support really means a lot to us.
Kind regards,
The Lightwave Team
They're very good with customer…
They're very good with customer experience.
3 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Liam,
Thank you for your review and for your kind words about our customer experience. We really appreciate your feedback.
Kind regards,
The Lightwave Team
Great service by Eva
Great service by Eva. Eva handled my returns efficiently and quickly. Replacement items received within few days. Amazing !. Thank you Eva
20 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Jag,
Thank you for your kind feedback. We are delighted to hear that Eve was able to handle your return so efficiently and get the replacements out to you quickly. We will make sure she sees your kind words.
Kind regards,
The Lightwave Team
Fantastic customer support from Eve
Fantastic customer support from Eve to resolve my issue pairing a wireless switch. I tried calling in yesterday but was waiting too long so I raised a ticket instead. Got a call back this morning and issue swiftly resolved. Having fun learning about all the possibilities with my LW purchase.
19 septembre 2025
Avis spontané
Réponse : Lightwave
Hi Hardeep,
Thank you for your kind review. We are so pleased to hear that Eve was able to get your wireless switch paired and working so quickly. It is great to know you are enjoying exploring all the possibilities with your Lightwave system.
Kind regards,
The Lightwave Team
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