Lilah & Mae London 

Avoid.
Ordered a jacket. Took 4 weeks to arrive. Absolute rubbish! Do not buy from here. Would have been easier to accept if it were She*n or T*mu.
Jacket resembles the worse GCSE textiles project, from a child who has no eyes or hands.
Don't try getting a refund, it's impossible. They hide behind their eco promise to reduce air miles, despite happily sending it over! You have to pay return and customs costs.
They'll offer you 10% and suggest you give it to a friend. Let me tell you, you'd be extremely unpopular if this was gifted to anyone.
Website is completely misleading. Don't get roped in.
Please. Do. Not. Use.

DO NOT Buy from here!!!
£40 for a jacket that took 3 weeks to arrive and AWFUL quality! Definitely not from a boutique shop in London. I would not spend £4 on this piece of clothing let alone £40. Avoid at all costs

Avoid at all costs. Ordered the MARIETTA jacket that is being advertised on FB in lots of colours, it took 3 weeks to arrive, ordered 22.9.25 - arrived 7.20.25. It is SHOCKING quality. Zip broken. No labels. To return it they said I must post it back to CHINA at my cost. They confirm there is no London shop/office. AVOID AVOID AVOID. I wouldn’t pay £3.95 for the coat never mind the £39.95 they want. This is a scam business. They also said I could keep the coat and they’d refund 10% onto my card. Jokers. Believe the bad reviews. I am now having to do a charge back on my credit card to get my money back. 7.10.25

The Elsbeth jumper is my current favourite for layering. Warm enough on its own, thin enough to tuck under a coat, and it doesn’t stretch out of shape.

SCAM! DO NOT PURCHASE - I must have been having a bad day and fell for this from a Facebook advert (never again!) This company are falsely advertising themselves as a small London boutique, but this is completely untrue and clothing is shipped from China. I have been waiting over 3 weeks for delivery, the order confirmation said 'premier delivery' within 3-7 days. Keep getting holding emails saying that the item is on it's way, I have a Royal Mail tracking number, but they are still awaiting receipt of the item. I have written a scathing email and asked for a refund, but I am not holding my breath and TBH I am over it, and have chalked it up to experience. I don't expect to receive the jacket or the refund, and if the jacket is eventually received, from previous reviews it will probably be 3 sizes too small and complete garbage. They should be removed from Facebook and shop.

This is a Chinese company selling low quality goods. No uk or Europe returns and had to chase for address. Originally was offered 10% refund and the planting of 3 trees for a £45 coat!!!! Do not purchase from this company

Scam website which should be avoided. The crap about being in London since 2000 is a complete lie. Wish I’d listened to my gut.
The products are worse than cheap. Refund if you send back to china at your own expense etc etc. hopefully I can claim back against my credit card

My mother ordered a coat for each of us. Wrong size delivered. It says British based. But the items were made in China and returns have to be made at your own expense to China. If I could give ZERO stars I would. I will be reporting false advertising.

took ages to arrive and poor quality and sizing ridiculously small . DO NOT BUYFROM HERE !! SCAM!! it says London company but just cheap Chinese crap !!

Zero stars if I could! Scam! Item ordered was not received and will not refund!

These people are a scam! The quality of these products are horrendous and not even worth £10!!! Please don’t make the mistake I made and buy from them, do your reviews first! They change their name all the time to catch people! I bought this exact jacket and it took forever to get to me, pathetic fabric and zip quality and if you want to send it back you realise it came from china and it’s your cost to send back which is more than the darn jacket itself! Do not buy from them ⚠️

This is not a London Company the goods are shipped from China and not the same quality as in the photo. The Marietta Jacket is so poor quality and cheap and the sizing is small. The returns are to China at your own cost. Avoid this company

Do not use this company. They are not a family run London based company. Items are sent from China. Bought a coat and when it arrived it was a cheap knock off of the one on the picture.

They wouldn’t let me return for a full refund, originally offered my 10% after complaining g twice more they offered 35% or an item up to the same value. I hat does that tell you.

AVOID!!!

Received a coat with a broken zipper, tried to ask for refund but the email address is invalid! Fraudulent company! Coat is also terrible, as thin as a bin bag but advertised as warm and cosy! Also saw same item on Shien (cheaper there!) Do not buy from this company!

Scam bags never spend your hard earring money

Terrible quality winter coat like tissue paper. Advertised as from London based shop and then only return to London at cost and no guarantee of refund. Really disappointed not like the picture advertised.

I can’t review the product as I haven’t received it!! Very poor service and beginning to think it’s a scam!
Order placed on the 7th Sept, shipping email received on 8th and expecting a 3-7 day delivery time.
It’s now the 20th sept and still nothing.
Several emails sent, to the company and no further forwards.
Do not use
I have found the information on the Lilah mae London home page misleading, it appears to indicate the products are Uk manufactured when in fact they are shipped from China! Well according to the shipping information if that is accurate?? Who knows with this company, automated responses to emails, no useful information on missing delivery, no product that was ordered!

Admittedly this isn't a review, it's an observation by someone who keeps suddenly seeing this site on Facebook. If it's been established since 2000 how are there only 8 reviews? All left within the last 5 days?!! The clothes look nice, the prices are too good to be true and trustpilot confirmed what I suspected.