Purchased the Yarita trench in a large in both colours as saw on an influencer and looked really stylish. Paid £3.99.postage for each as two separate orders but they sent them as one order ! Took ages... Voir plus
L'entreprise a répondu
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Lily studio has honestly become one of my favorite brands in the last two years. As someone who sews, I can say that the clothing are really well done, every item is neatly assembled together. The sty... Voir plus
L'entreprise a répondu
DO NOT PURCHASE FROM HERE IT IS A SCAM! First, the product is of such bad quality that it would make Shein look high-end. Then, when I tried to return it immediately after receiving it, per their po... Voir plus
L'entreprise a répondu
I have quite a few pieces from Lily Studio by now, and my love for the brand actually started with their outerwear, especially their coats. They have a beautiful selection of wool coats with very... Voir plus
L'entreprise a répondu
3,7
Moyen
27 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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DO NOT PURCHASE FROM HERE IT IS A SCAM!
DO NOT PURCHASE FROM HERE IT IS A SCAM!
First, the product is of such bad quality that it would make Shein look high-end. Then, when I tried to return it immediately after receiving it, per their policy, I reached out three times to request a return label. According to their policy, anything sent back without their explicit approval and a return label would not be accepted. The issue is that they never responded to my multiple request to send me the return label.
1 mars 2026
Avis spontané
Réponse de LILY STUDIO
Dear Jenny,
Sorry for the late reply. We do have a self-service return channel. However, after carefully checking your information, we couldn’t find the relevant order.
Could you please send another email to our customer service team? We will make sure to handle your issue as soon as possible.
Thank you for your understanding.
Not possible to return
I bought two dresses for my daughter. She loved one of the dresses- the material, cut etc. I ordered two different colors to decide between but it’s impossible to return. The only way to return is to email them and get a response with instructions. I have emailed numerous times and have not gotten a single response. So it’s a $100 loss for me.
12 janvier 2026
Avis spontané
Réponse de LILY STUDIO
Dear Chanie,
I’m very sorry that we couldn’t fully meet your expectations. I’m glad to hear that your daughter likes it. I’ve already passed your message on to our customer service team, and they will take care of this for you as soon as possible.
Thank you very much for your understanding!
I requested return approval and the…
I requested return approval and the company got back to me immediately needing some more information about my return. I provided the information and have been unable to get any response since. I need a return code from Lilystudio to complete my return and they are ignoring my requests.
6 janvier 2026
Avis spontané
Réponse de LILY STUDIO
Dear Belinda,
we’re very sorry that we didn’t meet your expectations. We have already processed your refund promptly. If you have any other questions or concerns, please feel free to contact us anytime. Thank you!
Lily studio is totally scam business
Lily studio is totally scam business. My parcel never arrives. I tried to contact them so many times and never replied. Terrible. I don't know why Google allowed thus scam spread whole website. I lost so much money because lily studio.
8 janvier 2026
Avis spontané
Réponse de LILY STUDIO
Dear Hong Man,
We sincerely apologize for the slight delay with your package, which was due to a minor issue—this is a very rare occurrence. We trust that you have already received your order. If you have any further questions, please feel free to contact us anytime. Thank you for your patience and support!
Absolutely in love with my Lily Clothing purchase
The quality of the clothing is fantastic, especially for the price point. I was a bit nervous about sizing, but I followed the chart on their website, and both items fit perfectly. The cut of the dress is incredibly flattering!
Overall, I am thrilled with my experience. I'll definitely be a returning customer for their beautiful, timeless pieces. If you're on the fence, I highly recommend giving them a try!
2 novembre 2025
Avis spontané
Affiliate payment issue — resolved
After my previous review, the Lily Studio team contacted me and processed my affiliate commission payment. The issue has now been resolved and I appreciate their response and clarification.
I joined lilystudio.com as an affiliate partner. After sending multiple emails requesting my commission payment, which was previously confirmed to be paid weekly, the company has gone completely silent and unresponsive.
This kind of avoidant and non-transparent behavior raises serious concerns about the brand’s integrity. If they can ignore their business partners, how can we trust them to treat end customers any better?
I cannot personally verify the quality of their products, but when a company refuses to be financially transparent and avoids responsibility, the credibility of the entire brand becomes questionable.
I strongly discourage anyone from partnering with Lilystudio for affiliate marketing. Don’t waste your time, effort, or risk not getting paid
17 juillet 2025
Avis spontané
Réponse de LILY STUDIO
Hello dear,
Thank you for your feedback. We’ve carefully checked several times but unfortunately couldn’t find your information. Could you please send another email to our customer service team? We’ve always maintained good relationships with our affiliate partners, though there are specific collaboration terms we usually discuss once we’re in contact. Thank you for your understanding.
High-end cotton and well craftmanship
High-end cotton and well craftmanship, it is a legacy company with very long history.
23 juin 2023
Avis spontané
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