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Lisez les avis des autres

Noté 1 sur 5 étoiles

I was eating a piece of Lindt White Chocolate candy and found this piece of plastic in my mouth! I wonder how much plastic I consumed before and didn't realize it. This was the second to last piece i... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Buy someone else’s Truffels. We loved Lindt Truffels two years ago. They tasted like real chocolate and left a tasty smooth flavor in your mouth. Because of health reasons, we stopped eating the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

My husband and I love buying Truffles online. We believe they are fresher than those on shelves. We literally give them away to our favorite businesses. Our Auto Maintenance shop, hair stylist and vet... Voir plus

Noté 2 sur 5 étoiles

I bought Advent calendars and was extremely disappointed about the size of the chocolates. No background colors or fun pictures behind the little doors and the little chocolates for the price I paid.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Usine de chocolat

Écrit par l'entreprise

Premium chocolate for every occasion.


Coordonnées de contact

2,4

Bas

TrustScore 2.5 sur 5

39 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

OMG...A piece of Lindt White…

I was eating a piece of Lindt White Chocolate candy and found this piece of plastic in my mouth! I wonder how much plastic I consumed before and didn't realize it. This was the second to last piece in the bag that I received for Christmas......GROSS!! I have a photo of the bag and piece of plastic, in case you want to see the bag with codes, etc to recall! I won't be bragging about Lindt candy anymore.....sad. I hope I don't get sick 😕 Update: The Quality Dept. contacted me and I sent them the bag, wrapper and unknown piece found in truffle. I appreciate their concern and hope they can find where it came from.

3 mars 2026
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

Hi Kathy, we are so sorry to hear about this! We'd like to understand more about what happened. Please feel free to reach out to us here: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 1 sur 5 étoiles

Buy someone else’s Truffels

Buy someone else’s Truffels. We loved Lindt Truffels two years ago. They tasted like real chocolate and left a tasty smooth flavor in your mouth. Because of health reasons, we stopped eating them for two years. My health has improved, so my wife, knowing how much I liked them, bought me a box of 9 assorted Truffels.
What a disappointment. I don’t know what they’ve done to them, but I can tell you they don’t taste like real chocolate, they taste like grease, oil. They used to leave a smooth, pleasant taste of chocolate in your mouth. I might as well swirl a spoonful of vegetable oil in my mouth. Lo and behold the second ingredient behind sugar is “vegetable oil”. No wonder they taste like oil and not chocolate…
Regarding Lindt’s reply. I have already expressed my disappointment to the personnel on your 800 number. As long as your second ingredient is “vegetable oil”, instead of cocoa or chocolate, you won’t find us buying your candy again.
BTW I checked out the ingredients of one of your competitors and their second ingredient is “cocoa”. Funny why theirs does not taste like “vegetable oil”.

13 février 2026
Avis spontané
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Réponse de Lindt Chocolate USA

Thanks for sharing your concerns, we'd be happy to understand more. Please feel free to reach out to us here: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 5 sur 5 étoiles

Excellent customer service

Excellent customer service! They made my order right even when the mishap was not their fault. Speedy response and delicious chocolate!

13 décembre 2025
Avis spontané
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Réponse de Lindt Chocolate USA

So glad to hear everything went ok, it was our pleasure to help out.

Noté 2 sur 5 étoiles

I bought Advent calendars and was…

I bought Advent calendars and was extremely disappointed about the size of the chocolates.
No background colors or fun pictures behind the little doors and the little chocolates for the price I paid. The Kinder chocolates advent calendar has so much more to offer in size of chocolate and fun behind the little doors. It your calendars are just very boring and way overpriced.

2 décembre 2025
Avis spontané
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Réponse de Lindt Chocolate USA

Thanks so much for sharing your thoughts on our calendars, we really do appreciate your thoughts on the design and chocolates. Please feel free to reach out to us here: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 1 sur 5 étoiles

Absolute trash

Absolute trash. I placed an order through their website. Paid via PayPal. Lindt took my money and cancelled my order.

DO NOT USE THEIR WEBSITE FOR PURCHASES!!!

20 novembre 2025
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

We are so sorry this happened to you on the website! Please contact us directly here: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 2 sur 5 étoiles

You’re Dubai style chocolate bar

You’re Dubai style chocolate bar, pistachio, and Kadayif need some improvement. There’s not enough filling to even taste the pistachios and Kadayif , which really is a disappointment to the Dubai chocolate bar. I buy your chocolates all the time and thoroughly love them. I was so excited when they were going to come out with this Dubai chocolate bar, but it is a thumbs down for me. It is not worth buying for $14.95 very disappointed needs more filling. Won’t buy one again 👎

9 octobre 2025
Avis spontané
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Réponse de Lindt Chocolate USA

We’re so sorry to hear about your experience with the Dubai Style Chocolate Bar. We’d love to learn more and see how we can make this right. Please contact us directly here: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 4 sur 5 étoiles

Dubai bar is a miss

They continue to make great Fioretto. The Cappucino and the Hazelnut are fantastic. I even enjoyed the Strawberry. The Dubai bar is a miss. There wasnt even a hint of pistachio flavor. It was delicious chocolate, but I expected to get that nut flavor. Perhaps the Fioretto would be better suited for it than the bar. Also, I would love to see the Amaretto truffle return someday. It was got me hooked in the very beginning.

4 octobre 2025
Avis spontané
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Réponse de Lindt Chocolate USA

Thanks so much for sharing your feedback! We’re happy you’re enjoying Fioretto and will pass along your thoughts about the Dubai bar and Amaretto truffle to our team. 🍫 If you'd like to share more, we'd love to hear from you, please contact us anytime at: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 1 sur 5 étoiles

Don't Dubai the Bar

Dubai chocolate Bar is nothing special. $20 for this candy bar was wasted. I bought two, so $40 was thrown away.

I've been to Dubai and this chocolate wasn't even close. It was mostly that; chocolate. What really surprised me was that the chocolate wasn't even that amazing.
I had to make and post a video about this experience.
I

27 septembre 2025
Avis spontané
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Réponse de Lindt Chocolate USA

We’re so sorry to hear about your experience with the Dubai Style Chocolate Bar. We’d love to learn more and see how we can make this right. Please contact us directly here: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 5 sur 5 étoiles

I love your dark chocolate

I love your dark chocolate. I know the higher grade of dark chocolate is good for you. I would love it if you put the strength of the dark chocolate on the orange flavor and sea salt bars. I eat them anyway, health wise wish it was on there.

20 septembre 2025
Avis spontané
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Réponse de Lindt Chocolate USA

Thanks so much for the suggestion! We'd love to hear more about your idea, feel free to contact us anytime at https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 3 sur 5 étoiles

Soooo disappointed…

I would generally give Lindt chocolates a 4/5 but I Tried the Dubai chocolate bar and it took the entire product line down a notch. The picture on the wrapper looked really good, so you can imagine my disappointment in this barely mediocre tasting exorbitantly overpriced offering from the people who brought a brilliant truffle chocolate to the world…

6 septembre 2025
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

I'm so for the disappointment regarding our Dubai Style Bar. I'd be happy to hear more about the experience and make it right.
Please write in on our contact us page and be sure to reference your communication is in regards to a TrustPilot review. Feel free to mention my name, Kylie : https://www.lindtusa.com/contact-us

Noté 1 sur 5 étoiles

I cannot recommend ordering online

I have always been a fan of Lindt chocolates, and I placed an order through their website for a special event due to time constraints. To my surprise, they sent me an entirely different order. I contacted Lindt customer service immediately after delivery and sent them photos of what I received on the same day. Unfortunately, their response was frustrating — I was bombarded with endless emails, where they kept asking the same questions, rephrasing them, and requesting new photos from different angles. It was a truly exhausting experience. To this day, I have not received a return label to send back the incorrect order. Terrible service

22 avril 2025
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

We are so sorry to hear about the trouble this order has caused. If you are still in need of assistance or follow up, please reach to use here: https://lindtusa.zendesk.com/hc/en-us/requests/new

Noté 2 sur 5 étoiles

Corporate greed

I have been eating your chocolate for years and I just wanted to say, I recently walked into my stop and shop and saw your chocolate hazelnut bar was 7.29
5 dollars was steep as a person who does research and has 25 years of restaurant management and understanding of food cost p and l and such , the price increase is absolutely absurd and not justified I will never eat another lindt product again absolutely corporate greed and I am sorry that you've decided to rip of hard working americans
I know the price of chocolate and I know where it's sourced Cocoa to be more specific
Unfortunately I will never eat your chocolate again after eating it for 35 plus years

19 février 2025
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

I'm so for the disappointment regarding the pricing of our product.
Please write in on our contact us page and be sure to reference your communication is in regards to a TrustPilot review. Feel free to mention my name, Kylie : https://www.lindtusa.com/contact-us

Noté 1 sur 5 étoiles

Order #001238115

Order #001238115
Really used to enjoy their chocolate and it was the first time for me to buy directly via their website ,It ended up with receiving the wrong items and in a very poorly packaged box not up to how a company ship food or snacks ,Their CS kept arguing with me about what happened via emails and they refused to return ,,this message is directed to Lindt Company ( please don't ask me to contact your Cs again via email ) I need to see your action here publicly so everyone knows what they will experience with you if something goes wrong

29 mars 2024
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

Dear Ellin, I'm so sorry for the difficulty with the order! I'm glad we were able to work together to complete the full refund. I apologize for experience and am thankful we were able to reach a solution.

Noté 1 sur 5 étoiles

De prijzen op de site van Lindt zijn exorbitant hoog

De prijzen op de site van Lindt Chocolaterie zijn ongelooflijk misleidend. De getoonde prijzen zijn veel hoger dan bijvoorbeeld bij AH. Zelfs de adviesprijs zoals bij AH getoond is veel lager dan de verkoopprijs direct bij Lindt. Het is klinklare diefstal wat Lindt chocolat vraagt. Zelfs een aanbiedingsprijs ligt hoger dan de reguliere prijs in de winkel, pure misleiding! Koop vooral niet op de site het scheelt al snel 30% met de winkel! Doe er uw voordeel mee. Ik zelf zal nooit meer iets rechtstreeks bestellen op de site. Werkelijk schandalig. Ik bewaar mijn Lindt rekening en de ah prijs mochten ze bezwaar maken.

17 décembre 2024
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

I'm so for the disappointment regarding the pricing of our product.
Please write in on our contact us page and be sure to reference your communication is in regards to a TrustPilot review. Feel free to mention my name, Kylie : https://www.lindtusa.com/contact-us

Noté 1 sur 5 étoiles

Lindy and Lead & Cadmium

LINDT CHOCOLATE MADE WITH CADIUM AND LEAD

Lindt makes bombshell admission about its ‘expertly crafted’ chocolate amid lawsuit.

The gourmet chocolate brand, unveiled that its delectable goodies are not “expertly crafted with the finest ingredients,” as the packaging suggests.

Customers from California, Alabama, Florida, Illinois, Nevada and New York have taken legal action against the Swiss company regarding the high amounts of lead they’ve consumed.
Sadly, Lindt did not confess and only lied and obfuscated through their attorneys. I have only purchased Lindt for decades, no longer!

16 novembre 2024
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

Thanks so much for sharing your concerns with us, we'd be happy to assist with your inquiries. Would you be able to drop a note at our contact us page? https://www.lindtusa.com/contact-us

Noté 2 sur 5 étoiles

my order number is 001304614 i am…

my order number is 001304614 i am waiting for a reply to update this comment on certain issue i am working on with them...until then i keep this as 3 star ....

28 juin 2024
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

Dear Samantha, I'm so sorry to hear about the damage that happened to your chocolate shipment! I'm glad we were able to help and replace the product. If there's anything else we may do for you, just let us know. Have a great day.

Noté 1 sur 5 étoiles

Jacob the chat agent was as purposely…

Jacob the chat agent was as purposely unhelpful as lindt’s us selection is itself. I was looking for the CocoaPure dark bars, and honeycomb and raspberry hazelnut. Honeycomb increases the strength of the bones, and raspberries pair well with hazelnut; and cocoa has better chemistry in as natural as possible a bar and in as sugar isolate free a composition as possible,, but these types of bars seem to be UK only these days. Well that isn’t going to be good enough. im done with excuses based on policies that americans are ignorant of health issues. Just because the us puts out laws to reinforce poisoning of its own citizens doesn’t mean we as a rule must poison ourselves. If there is something better, it should be available here. I would like to see healthier better tasting chocolate available here to me with better ingredients like are available in the UK, or im not going to bother supporting the elitism that holds such out of reach by dumpster diving through what is dangled in reach because it has a certain taste or texture despite the consequences.

22 avril 2024
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

I'm so sorry the CocoaPure, Honeycomb and Raspberry Hazelnut bars are not available in the US at this time. We do bring new products in throughout the year and I'd be happy to let our team know you'd like to see these flavors in the US. If you'd like to reach out further about this issue, we'd be happy to help.
Please write in on our contact us page and be sure to reference your communication is in regards to a TrustPilot review. Feel free to mention my name, Kylie : https://www.lindtusa.com/contact-us

Noté 1 sur 5 étoiles

I wish I looked up previous reviews

I wish I looked up previous reviews! My experience with LindtUsa is the same as Ramona's, earlier this year! I placed an order last Friday, Dec. 15th, and, as for today, it still sits there; LindtUSA didn't transfer it to FedEx yet. When I called their 877-695-4638, I was told "it could take up to 5 (five) business days for that", Christmas season or not! If they mentioned that anywhere on their site, very few of us would deal with LindtUsa, wouldn't we??

15 décembre 2023
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

I'm so sorry for the difficulty you had with the Holiday order! I'd like to look into this particular case as the timing information you received seems incorrect and I'd like to straighten this out. Would you be able to drop a note at our contact us page and be sure to reference your communication is in regards to a TrustPilot review, please feel free to mention my name, Kylie : https://www.lindtusa.com/contact-us

Noté 1 sur 5 étoiles

They where dry in the inside I use to…

They where dry in the inside I use to buy them all time. But don't know if I will keep buying them

8 novembre 2023
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

I'm so sorry for the condition of the chocolate! That's certainly not the quality or freshness you deserved. We'd love to learn more about what happened and help, please contact us here so we may reach back out: https://www.lindtusa.com/contact-us

Noté 5 sur 5 étoiles

The best chocolate - at my doorstep!

Lindor truffles are my favorite. I truly like ordering online where I can order special flavors that are not found in my local store. Great chocolate. Great experience. Highly recommend for anyone looking to upgrade their chocolates!

4 avril 2023
Avis spontané
Logo de Lindt Chocolate USA

Réponse de Lindt Chocolate USA

Thank you! We are so glad you enjoyed our chocolate, and the whole shopping experience.

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