We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Voir plus
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Lisez les avis des autres
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Voir plus
L'entreprise a répondu
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... Voir plus
L'entreprise a répondu
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Boutique de café
- Distributeur de café
- Grossiste en café
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Very efficient customer service.
Very efficient customer service.
Dan I is a very efficient and polite engineer and Lorraine Hilton took the case and chased it to make sure the issue was resolved with updates .
18 juin 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Tripti, Thank you for your kind feedback. We are delighted to hear that you were pleased with the service you received. Dan I's professionalism and efficiency, combined with Lorraine Hilton's dedication to managing and following up on your case, reflect the high standards we strive to provide. We will be sure to pass on your comments to both Dan and Lorraine. Thank you for taking the time to share your experience.
Réponse de Liquidline
Good Morning , Thank you for your kind review. We're delighted to hear that you've consistently received great customer service from our team. Your feedback means a lot to us, and we look forward to continuing to provide you with the high level of service you expect. Thank you for your support!
Réponse de Liquidline
Good Afternoon Jodie, Thank you for your fantastic review! We're delighted to hear that you find our website easy to use and that you're consistently happy with our fast delivery service and product quality. We really appreciate your support and look forward to serving you again soon.
Réponse de Liquidline
Good Mornng , Thank you for your review!
We're thrilled to hear that Taliska was amazing. We take great pride in delivering excellent customer service, and it's wonderful to know that she made such a positive impact on your experience.
We'll be sure to pass on your kind comments to Taliska. Thank you for choosing us.
Pamela Cawood was very efficient in…
Pamela Cawood was very efficient in placing my order, with priority delivery. Also set me up on the online portal for ease next time! She is very friendly & welcoming, thank you
16 juin 2026
Avis spontané
Réponse de Liquidline
Good Morning Sarah, Thank you for your wonderful review.
We're delighted to hear that you had such a positive experience with Pamela Cawood. Providing efficient service and making the ordering process as smooth as possible for our customers is always our goal, so we're pleased that she was able to arrange priority delivery and help you get set up on the online portal for future orders.
We'll be sure to pass on your kind words to Pamela. Thank you for choosing us, and we look forward to assisting you again soon.
Réponse de Liquidline
Good Afternoon Cheryl, Thank you for your review. We're pleased to hear that your order arrived successfully and that the product met your expectations. We appreciate your feedback and thank you for choosing us.
Réponse de Liquidline
Good Morning Vincenzo, Thank you for your kind review. We're delighted to hear that you found our team responsive, understanding, and flexible in meeting your business needs. Providing excellent service tailored to each client is something we take great pride in, and your feedback is greatly appreciated. We look forward to continuing to support your business.
With reference to my previous review…
With reference to my previous review regarding the delivery of our order being left in the doorway of the showroom, I am happy to have spoken with Lorraine from Liquidline who assures me this is not the service they expect from the couriers and it will be addressed.
15 juin 2026
Avis spontané
Réponse de Liquidline
Thank you for taking the time to update your review.
We're pleased that Lorraine was able to discuss the matter with you and provide reassurance. The level of service you experienced from the courier is not the standard we expect, and we appreciate you bringing it to our attention so that it can be addressed.
Thank you for your understanding and for giving us the opportunity to put things right. We value your feedback and look forward to continuing to support you in the future.
Keith was very professional and…
Keith was very professional and explained everything very well. A credit to your team!
12 juin 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Ian, Thank you for taking the time to leave such positive feedback.
We're delighted to hear that Keith provided a professional service and took the time to explain everything clearly. We will be sure to pass on your kind comments to him, and we're sure he will appreciate the recognition.
Thank you for choosing us, and we look forward to assisting you again in the future.
Hi Great service.
Hi, the items that were ordered were in stock and the delivery was on time if not early.
Thank you.
10 juin 2026
Réponse de Liquidline
Thank you for your positive feedback.
We're delighted to hear that the items you ordered were in stock and that your delivery arrived on time, or even earlier than expected. Providing a reliable and efficient service is something we strive for, so it's great to know we met your expectations.
We appreciate your support and look forward to serving you again in the future
Réponse de Liquidline
Good Afternoon Mathew, Thank you for your positive feedback.
We're delighted to hear that you found our service prompt and that you were pleased with the delivery. We appreciate your support and look forward to serving you again in the future.
fab service
4 juin 2026
Réponse de Liquidline
Good Morning Kay, Thank you for your review. We're delighted to hear that you received fabulous service. Your kind words mean a lot to our team and motivate us to continue providing the highest level of customer care. We truly appreciate your support and look forward to serving you again in the future.
We had a small issue and it was…
We had a small issue and it was resolved really quickly
Thank you Liquidline
8 juin 2026
Avis spontané
Réponse de Liquidline
Good Morning Karen, Thank you for your wonderful review. We're delighted to hear that the issue was resolved quickly and that you were happy with the service you received.
We really appreciate your feedback and your support of Liquidline. If there's ever anything else we can help with, please don't hesitate to get in touch.
Réponse de Liquidline
Good Afternoon Katie, Thank you for your kind review. We're delighted to hear that you found our service very helpful and straightforward. We appreciate your feedback and are pleased we could assist you. If you need any further help in the future, we're always here to support you.
Réponse de Liquidline
Good Afternoon Pat, Thank you for taking the time to leave us a review. We're pleased to hear that your order arrived the next day and that everything was delivered without any issues. We appreciate your support and look forward to serving you again in the future.
Great customer service team
9 juin 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Jamie, Thank you for your kind review. We're delighted to hear that you had a positive experience with our customer service team. Your feedback means a lot to us.
Réponse de Liquidline
Good Afternoon Margaret, Thank you for your review! We're delighted to hear that you found our service both quick and accurate. Customer satisfaction is our priority, and we appreciate you taking the time to share your experience.
Speedy Delivery Thank you
4 juin 2026
Réponse de Liquidline
Good Afternoon Dorothy, Thank you for your review! We're pleased to hear that you were happy with our speedy delivery. We appreciate your feedback and your support, and we look forward to serving you again soon.
Top-tier service (and coffee!) thanks to Emma
We have been working with Liquidline, and I cannot praise our account manager, Emma, enough. She is incredibly proactive, responsive, and always goes above and beyond to ensure our needs are met. Her customer service is second to none, and she genuinely makes managing our account effortless. If you are looking for a company that combines great products with exceptional personal service, ask for Emma!
28 mai 2026
Réponse de Liquidline
Good Afternoon Sarah, Thank you for your kind review. We're delighted to hear that Emma has provided such a positive experience. Having dedicated and supportive team members like Emma makes a real difference, and we will be sure to pass on your feedback to her. We appreciate your support and look forward to assisting you again in the future.
Réponse de Liquidline
Good Morning Mark, Thank you for your review! We're delighted to hear that you found the ordering process easy and that your delivery arrived quickly.
Providing a seamless experience from order to delivery is what we strive for, so it's great to know we met your expectations. We appreciate your feedback and look forward to serving you again in the future!
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