We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Voir plus
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Lisez les avis des autres
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Voir plus
L'entreprise a répondu
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... Voir plus
L'entreprise a répondu
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Boutique de café
- Distributeur de café
- Grossiste en café
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Swift response and call out time.
28 mai 2026
Réponse de Liquidline
Good Morning Paige, Thank you for your review! We're pleased to hear that you were happy with our swift response and call-out time. Providing prompt and efficient service is something we take great pride in, so it's wonderful to know we met your expectations.
We appreciate your feedback it really means a lot.
Always great customer service from the…
Always great customer service from the team at Liquidline and the delivery driver is always friendly too. Thank you :-)
1 juin 2026
Réponse de Liquidline
Good Morning Lisa, Thank you for your lovely review! We're delighted to hear that you've consistently received great customer service from the Liquidline team and that our delivery driver has made a positive impression as well.
Your kind words mean a lot to us, and we'll be sure to pass your feedback on to the team. Thank you for your continued support – we truly appreciate it!
very speedy
Engineers are always very friendly and carry out a great service. Customer service has ALWAYS responded very fast and are very helpful. Thank you
5 juin 2026
Avis spontané
Réponse de Liquidline
Good Morning Max, Thank you for your wonderful feedback! We're delighted to hear that you've consistently had positive experiences with both our engineers and customer service team. Providing friendly, reliable service and responding quickly to our customers' needs are priorities for us, so it's great to know this has made a difference for you.
We truly appreciate your kind words and your continued support. Thank you for taking the time to share your experience!
Jed @ liquidline
Jed was really informative and patient with our barista training, taking his time to explain things clearly in a really friendly manner making us feel at ease.
Would highly recommend!
5 juin 2026
Avis spontané
Réponse de Liquidline
Good Morning Melissa, Thank you so much for your kind review! We're delighted to hear that Jed made your barista training such a positive experience. His friendly approach, patience, and attention to detail are qualities we truly value, and it's wonderful to know he helped you feel comfortable and confident throughout the training.
We really appreciate your recommendation and look forward to supporting you again in the future. Thanks for taking the time to share your feedback!
The engineer was great
The engineer was great. Got us sorted out really quick, you need more engineers like him.
26 mai 2026
Réponse de Liquidline
Good Morning Sadia, Thank you for your fantastic review.
We're delighted to hear that our engineer was able to get everything sorted for you so quickly. Providing efficient, knowledgeable service is exactly what we strive for, and it's great to know that their efforts made such a positive impression.
Your comments are greatly appreciated, and we'll be sure to pass your feedback on to the engineer involved. Recognition like this means a lot to our team.
Thank you again for taking the time to share your experience with us.
Friendly
Friendly, helpful and bubbly member of staff greeted me, Pam Cawood, she delivered some good old fashioned customer service.
3 juin 2026
Avis spontané
Réponse de Liquidline
Good Morning Iain, Thank you for your wonderful review.
We're delighted to hear that Pam provided such a warm welcome and delivered the kind of friendly, helpful service that makes a real difference. Outstanding customer service is something we take great pride in, and it's fantastic to know that Pam's bubbly personality and dedication left such a positive impression.
We'll be sure to pass your kind words on to Pam – she will be thrilled to receive your feedback.
Thank you again for taking the time to share your experience with us.
Excellent service
Excellent service. Stephen was friendly, professional, and efficient. Communication was clear throughout, and the work completed to a high standard. The company is doing a great job of providing a reliable service and putting customers first.
26 mai 2026
Réponse de Liquidline
Good Afternoon Jo, Thank you for your wonderful review. We're delighted to hear that you had such a positive experience with Stephen. We'll be sure to pass on your kind comments about his friendly, professional, and efficient service.
Providing clear communication, high-quality workmanship, and a reliable customer-focused service is what we strive for every day, so it's great to know we met your expectations.
We truly appreciate your feedback and thank you for choosing us.
all good no complaints
29 mai 2026
Réponse de Liquidline
Good Morning Helder, Thank you for your review. We're delighted to hear that everything went smoothly and that you had a positive experience. We appreciate your support and look forward to serving you again in the future.
Jeff was super helpful with fast and…
Jeff was super helpful with fast and effective technical help. Didn't have to wait for someone to come out. Small thing fixed over email in 5 minutes. Very efficient
2 juin 2026
Avis spontané
Réponse de Liquidline
Good Afternoon David Thank you for your fantastic review! We're delighted to hear that Jeff was able to provide fast and effective technical support and resolve the issue remotely in just a few minutes. We understand how valuable it is to avoid unnecessary downtime and engineer visits, so it's great to know the solution was both quick and convenient. We'll be sure to pass your kind feedback on to Jeff. Thank you for choosing us, and we're always here if you need any further assistance.
Prompt and friendly response
2 juin 2026
Avis spontané
Réponse de Liquidline
Good afternoon Flavia, Thank you for your review! We're delighted to hear that you received a prompt and friendly response. Providing excellent customer service is our priority, and we appreciate your feedback. We look forward to helping you again in the future.
Jeff Smith was super helpful…
Jeff Smith was super helpful when resolving an error with our coffee machine. He sent useful photos and videos to help resolve the issue and responded to my query really quickly.
2 juin 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Tash, Thank you for taking the time to leave such positive feedback. We're delighted to hear that Jeff was able to help resolve the issue with your coffee machine quickly and effectively. Providing clear guidance through photos and videos is something we strive for, and we're pleased that this made the process easier for you. We'll be sure to pass your kind comments on to Jeff. Thank you for choosing us, and please don't hesitate to get in touch if you need any further assistance.
A quick response and easy remote…
A quick response and easy remote instructions on how to resolve the problem without having a technician to call.
Thanks for all your help !!
2 juin 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Noreen, Thank you for your wonderful feedback! We're pleased to hear that our team was able to provide a quick response and easy-to-follow remote instructions to resolve the issue without the need for a technician visit. Your kind words mean a lot to us, and we're always happy to help. Thanks again for choosing us!
Réponse de Liquidline
Good Afternoon Pauline, Thank you for your review! We're delighted to hear that you found our service quick, simple, and efficient. We appreciate your feedback and look forward to serving you again.
Excellent service as always
28 mai 2026
Réponse de Liquidline
Good Afternoon Tracey, Thank you for your kind review! We're delighted to hear that you received excellent service once again. Your continued support and positive feedback mean a great deal to us. We look forward to serving you again in the future.
Réponse de Liquidline
Good Morning Jaseem, Thank you for your kind review. We're delighted to hear that Pamela was so helpful and provided you with great customer service. We’ll be sure to pass on your feedback to her. We really appreciate your support and look forward to assisting you again in the future.
EASY TO LEAVE ORDERS ON LINE AND VERY…
EASY TO LEAVE ORDERS ON LINE AND VERY QUICK DELIVERY
26 mai 2026
Réponse de Liquidline
Good Morning Julie, Thank you for your wonderful review! We're delighted to hear that you found our online ordering process easy to use and that your delivery arrived quickly. We appreciate your support and look forward to serving you again soon.
10/10 for Customer Service
Pam was so so helpful sorting my issue out. She listened carefully and then put action into place. Very sweet lady and very professional also.
Thank you
29 mai 2026
Avis spontané
Réponse de Liquidline
Thank you so much for your lovely review! 😊 We’re delighted to hear that Pam was able to help resolve your issue and that you felt listened to and supported throughout. We’ll be sure to pass your kind comments on to her — she’ll really appreciate them. Thank you again for taking the time to share your feedback!
Excellent Customer service provided by Pam Cawood
Customer service provided by Pam Cawood was excellent from the start to the end of the call. Pam was very knowledgeable about products and services provided by Liquidline, and resolved my query quickly and efficiently. Many thanks!
29 mai 2026
Avis spontané
Réponse de Liquidline
Thank you for your wonderful feedback! 😊 We’re delighted to hear that Pam provided excellent service throughout your call and was able to resolve your query quickly and efficiently. It’s great to know her product knowledge and support made such a positive impression. We’ll be sure to pass your kind comments on to Pam — many thanks for taking the time to leave a review!
Pam Cawood - Superstar!
Pam Cawood was a joy to speak with, super helpful, informative and answered my query quickly, but with a personal approach.
28 mai 2026
Avis spontané
Réponse de Liquidline
Thank you so much for your lovely feedback! 😊 We’re so pleased to hear that Pam was able to help with your query quickly whilst still providing a personal touch. We’ll be sure to pass your kind comments over to her — she’ll really appreciate them!
Very quick service
Reported a problem with our coffee machine on Tuesday and had an engineer here on Wednesday to repair it. Excellent service and very nice chap fixed our machine.
20 mai 2026
Réponse de Liquidline
Thank you for your fantastic review! 😊 We’re so pleased to hear your issue was resolved so quickly and that the engineer provided such a positive experience whilst repairing your coffee machine. We’ll be sure to pass your kind feedback on to the team!
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