We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Voir plus
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Lisez les avis des autres
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Voir plus
L'entreprise a répondu
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... Voir plus
L'entreprise a répondu
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Boutique de café
- Distributeur de café
- Grossiste en café
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
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A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Customer Service
Easy to place our order on line - order arrived exactly when stated, arrived on time as stated, delivery driver was very helpful
Many thanks
Lorraine
Mercedes-Benz of Colchester
7 mai 2026
Réponse de Liquidline
Good Morning Lorraine, Thank you for your wonderful feedback. We’re delighted to hear that placing your order online was easy and that your delivery arrived exactly when expected. It’s also great to know our delivery driver was so helpful. We really appreciate your support and hope to serve you again soon!
I had trouble viewing all our sites on…
I had trouble viewing all our sites on the website - mentioned this when calling regarding an issue we had with a machine - Matthew called me and he resolved the issue within the hour of us speaking - can now see all the sites equipment and orders - thank you Matthew :-)
15 mai 2026
Avis spontané
Réponse de Liquidline
Thank you for your lovely feedback!
We’re really pleased to hear that Matthew was able to resolve the issue so quickly for you and that you can now view all your sites, equipment, and orders without any problems. We’ll make sure your kind words are passed on to him.
We really appreciate you taking the time to share your experience and are glad we could help.
Réponse de Liquidline
Thank you for your kind feedback!
We’re delighted to hear that Pam provided excellent service and was both patient and understanding. We’ll be sure to pass your comments on to her, she’ll be really pleased to hear this.
We appreciate you taking the time to leave a review and look forward to supporting you again in the future.
Excellent service
Excellent service always a next day delivery which is of great help to our organisation.
11 mai 2026
Réponse de Liquidline
Thank you for your great feedback!
We’re really pleased to hear that our next day delivery service has been helpful to your organisation and that you consistently receive excellent service. We truly appreciate your support and look forward to continuing to serve you.
Quick delivery great service
11 mai 2026
Réponse de Liquidline
Thank you for your kind feedback! We’re really pleased to hear you were happy with the quick delivery and great service. We appreciate you taking the time to leave a review and hope to see you again soon.
Taliska was very helpful and patient…
Taliska was very helpful and patient through out my query.
She responded quickly and followed up immediately and professionally
12 mai 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Clara, Thank you so much for your kind words! We’re delighted to hear that Taliska was able to assist you patiently and professionally throughout your query. Providing quick responses and excellent follow-up support is something we truly value, and we’ll be sure to pass your feedback on to her. We really appreciate you taking the time to share your experience!
Have dealt with Liquidline for several…
Have dealt with Liquidline for several years and always get a quick polite response.
4 mai 2026
Réponse de Liquidline
Good Morning Kathleen, Thank you for your kind review. We’re delighted to hear that you’ve had such a positive experience with Liquidline over the years. Providing quick, polite, and reliable service is something we pride ourselves on, and your feedback means a lot to the team. We look forward to continuing to support you in the future.
Happy customer now
Hi,
Thank you Steve Musk for resolving our queries to our satisfaction and ensuring we are now a happy customer.
12 mai 2026
Avis spontané
Réponse de Liquidline
Good afternoon Hash, Thank you for your kind feedback. We’re delighted to hear that Steve Musk was able to resolve your queries to your satisfaction and help turn your experience into a positive one. Your support means a great deal to us, and we’re pleased to have you as a happy customer.
5* customer service
I emailed in today with a concern with the order I received. I cannot fault the communication and how it was resolved. 5* for Laura Page dealing with my concern. Amazing customer service.
8 mai 2026
Avis spontané
Réponse de Liquidline
Good Morning Zoe, Thank you so much for your kind words. We’re really pleased to hear that your concern was resolved quickly and that you were happy with the communication throughout.
We’ll be sure to pass your feedback on to Laura Page — she’ll be delighted to know her customer service made such a positive impression.
We truly appreciate you taking the time to leave a review and for giving us the opportunity to put things right.
I prefer this response
Pam was fantastic!
Pam was fantastic!. Whenever I have the pleasure of speaking to her she is always very friendly, knowledgeable, and incredibly efficient in resolving any issues I encounter. I know I'm in good hands when Pam picks up the phone, her service exceeds expectations!
8 mai 2026
Avis spontané
Réponse de Liquidline
Good Morning Anouska, Thank you so much for your kind words! We’re delighted to hear about your positive experiences with Pam. She truly takes pride in providing friendly, knowledgeable, and efficient support, and it’s wonderful to know she consistently exceeds your expectations. We’ll be sure to share your feedback with her — it will mean a lot. Thank you again for taking the time to leave this review!
Web site is easy to use and the order…
Web site is easy to use and the order is received very promptly
29 avril 2026
Réponse de Liquidline
Good Afternoon Catherine, Thank you for your lovely review! We’re so pleased to hear that you found our website easy to use and that your order arrived promptly. We really appreciate your support and look forward to serving you again soon!
Lorraine Hilton
Lorraine Hilton, Fantastic customer service.
Great to have a wonderful B2B relationship!
Lorraine was customer focused:
Knowlegdable:
Prompt:
Well spoken:
A first call resolution, with first class service!
Thank you
6 mai 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Susan, Thank you for your fantastic feedback — it truly means a lot to us.
We’re delighted to hear that you had such a positive experience and that our team was able to provide knowledgeable, prompt, and customer-focused support. First-call resolution is always our goal, so it’s great to know we delivered first-class service for you.
We really value our B2B relationship and look forward to continuing to support you.
Thanks again for taking the time to share your experience.
Réponse de Liquidline
Good Morning Lisa, Thank you for your kind review! We're glad to hear that you found the ordering process quick and easy, and that your delivery arrived promptly. We appreciate your support and look forward to serving you again soon!
Jeff was extremely knowledgeable about…
Jeff was extremely knowledgeable about the machine and very patient as I tried to fix it whilst he was on the phone! Issue now resolved.
5 mai 2026
Avis spontané
Réponse de Liquidline
Good Morning Rachel, Thank you for your kind feedback! We're delighted to hear that Jeff was able to assist you so effectively. His knowledge and patience are exactly what we strive for, and it’s great to know your issue has now been resolved. If you need any further support, please don’t hesitate to reach out—we’re always happy to help.
Réponse de Liquidline
Good Morning Thomas, Thanks so much for your kind feedback! We’re really pleased to hear that your items are consistently delivered on time. Providing a reliable and efficient service is very important to us, and it’s great to know we’re meeting your expectations. We look forward to serving you again soon!
delivery did not arrive
delivery did not arrive, spoke with Lorraine from liquid line, helped to resolve issue with apc the delivery company
30 avril 2026
Réponse de Liquidline
Good Morning Nigel, We’re really sorry to hear that your delivery didn’t arrive as expected. That’s definitely not the experience we want for our customers.
We’d like to get this sorted for you as quickly as possible. One of our customer service team will contact you shortly to discuss this.
Thank you for bringing this to our attention, and we appreciate your patience while we make things right.
Réponse de Liquidline
Good Morning Howard, Thank you for your feedback! We’re glad to hear you had a good experience with our service. If there’s anything we can do to make it even better next time, we’d love to hear your thoughts.
Réponse de Liquidline
Good Morning Taqdees, Thank you so much for your kind words! We’re thrilled to hear that Pam was able to provide such helpful support and make your experience a great one. We’ll be sure to pass along your feedback to her—it will mean a lot. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Fantastic Liquidline customer service…
Fantastic Liquidline customer service provided by Lorraine! We regularly use Liquidline for coffee machines & coffee supplies - always friendly efficient customer service - highly recommended!!
1 mai 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Alastair, Thank you so much for your fantastic review! We’re delighted to hear that Lorraine provided such excellent customer service. It’s great to know that you regularly choose Liquidline for your coffee machines and supplies, and that our team continues to deliver the friendly and efficient service you expect. We truly appreciate your recommendation and look forward to supporting you again in the future!
Huge credit where credit is due!
Huge credit where credit is due!
I have to leave a review for Lorraine Hilton, Customer Service Executive at Liquidline, for what was genuinely the best customer service experience I’ve had in a very long time.
We had a delivery arrive with a missing box of goods.
As soon as I called, Lorraine immediately reassured me that the issue would be resolved, kept me fully updated on progress, and, most importantly, did exactly what she said she would.
She followed up as promised, stayed on top of the situation throughout, and even ensured the missing goods were delivered a day earlier than originally advised.
In an era of AI bots, automated responses, and the constant need to chase companies whenever something goes wrong, this level of service really stands out. Other companies could genuinely learn from this approach to customer care.
Lorraine deserves massive praise for her professionalism, communication, and reliability.
I sincerely hope this feedback is seen internally and reflected positively in her next performance review.
Absolutely outstanding service, just WOW!
29 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Simon, Thank you so much for taking the time to leave such an incredible review. We’re absolutely delighted to hear that Lorraine provided you with such a positive experience.
We understand how frustrating it can be when part of an order is missing, so it’s fantastic to know that Lorraine was able to reassure you straight away, keep you updated throughout, and most importantly deliver on everything she promised.
Her professionalism, communication, and dedication to resolving the issue quickly are exactly the standards we strive for, and your comments will mean a great deal to her and the wider team. We will be sure to share your feedback internally and ensure Lorraine receives the recognition she truly deserves.
Thank you again for your kind words and for choosing Liquidline. We’re so pleased we could turn the situation around for you.
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