We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Voir plus
L'entreprise a répondu
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... Voir plus
L'entreprise a répondu
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Boutique de café
- Distributeur de café
- Grossiste en café
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Huge credit where credit is due!
Huge credit where credit is due!
I have to leave a review for Lorraine Hilton, Customer Service Executive at Liquidline, for what was genuinely the best customer service experience I’ve had in a very long time.
We had a delivery arrive with a missing box of goods.
As soon as I called, Lorraine immediately reassured me that the issue would be resolved, kept me fully updated on progress, and, most importantly, did exactly what she said she would.
She followed up as promised, stayed on top of the situation throughout, and even ensured the missing goods were delivered a day earlier than originally advised.
In an era of AI bots, automated responses, and the constant need to chase companies whenever something goes wrong, this level of service really stands out. Other companies could genuinely learn from this approach to customer care.
Lorraine deserves massive praise for her professionalism, communication, and reliability.
I sincerely hope this feedback is seen internally and reflected positively in her next performance review.
Absolutely outstanding service, just WOW!
29 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Simon, Thank you so much for taking the time to leave such an incredible review. We’re absolutely delighted to hear that Lorraine provided you with such a positive experience.
We understand how frustrating it can be when part of an order is missing, so it’s fantastic to know that Lorraine was able to reassure you straight away, keep you updated throughout, and most importantly deliver on everything she promised.
Her professionalism, communication, and dedication to resolving the issue quickly are exactly the standards we strive for, and your comments will mean a great deal to her and the wider team. We will be sure to share your feedback internally and ensure Lorraine receives the recognition she truly deserves.
Thank you again for your kind words and for choosing Liquidline. We’re so pleased we could turn the situation around for you.
I have just raised a case with Lorraine…
I have just raised a case with Lorraine Hilton.
We have an issue with our coffee machine here at Nissan Oxford.
Lorraine was extremely professional and very friendly on the phone.
Great customer service.
Thank you.
29 avril 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Vernon, Thank you for your kind feedback. We’re delighted to hear that Lorraine Hilton provided such professional and friendly service while assisting with the issue at Nissan Oxford. We take great pride in delivering excellent customer service, and your comments will be shared with Lorraine and the team.
Thank you again for taking the time to leave your review.
Super helpful advice when selecting the…
Steve was super helpful when selecting our machine, really took time to understand our needs and get the right solution. Very knowledgable.
17 mars 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Andrew, Thank you for your kind review. We're delighted to hear that Steve was so helpful in guiding you through the selection process and took the time to understand your needs to find the right machine. We’ll be sure to pass on your lovely feedback to him. We really appreciate your support and look forward to helping you again in the future.
Our engineer was very knowledgable and…
Our engineer was very knowledgable and sweet - he explained everything thoroughly and even went the extra mile.
Provided advices and further guidance!
20 avril 2026
Réponse de Liquidline
Good Afternoon Steph, Thank you so much for your wonderful feedback. We’re delighted to hear that our engineer was knowledgeable, kind, and took the time to explain everything thoroughly. It’s great to know they went the extra mile to provide helpful advice and further guidance. We truly appreciate your support and will be sure to pass on your kind words to the engineer.
Easy to use website
Easy to use website, good customer service. Fast and efficient delivery. Cannot fault!
24 avril 2026
Réponse de Liquidline
Good Afternoon Tracey, Thank you so much for your wonderful review! We're delighted to hear that you found our website easy to use and that our customer service and delivery met your expectations. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to serving you again soon!
Réponse de Liquidline
Good Afternoon Melanie, Thank you for your fantastic review! We're so pleased to hear that you found the ordering process quick and easy, and that your delivery arrived promptly. We really appreciate your support and hope to see you again soon!
excellent customer service every time
excellent customer service every time.
Cant fault them.
17 avril 2026
Réponse de Liquidline
Good afternoon Jacqueline, Thank you so much for your kind words and for taking the time to leave us a review.
We’re delighted to hear that you’ve received excellent customer service every time. Providing the best possible experience for our customers is always our priority, so it’s wonderful to know we’ve met your expectations.
We truly appreciate your continued support and look forward to serving you again soon.
We haven't received our order despite…
We haven't received our order despite loads of emails from the courier saying that it is on it's way.
23 avril 2026
Réponse de Liquidline
Good Afternoon Jayne. We’re very sorry to hear that your order still hasn’t arrived and understand how frustrating it must be to receive multiple delivery emails without the parcel being delivered.
This is not the experience we want for our customers. One of our customer service team will contact you shortly to have this sorted for you as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Fantastic service as usual from Samuel…
Fantastic service as usual from Samuel .... 5 stars all the way
21 avril 2026
Réponse de Liquidline
Good Afternoon Angela, hank you so much for your fantastic 5-star review! We’re delighted to hear you received great service as usual from Samuel. We’ll be sure to pass on your kind words to him. Your continued support means a lot to us, and we look forward to helping you again soon.
The service was great professional and…
The service was great professional and efficient from start to finish. I had a fantastic experience! Every step of the process was handled smoothly. I definitely recommend Lorraine Hilton; she's excellent!
24 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Maria, Thank you so much for your kind words and wonderful feedback. We're delighted to hear that you had such a fantastic experience and that everything was handled smoothly from start to finish. Lorraine Hilton will be especially pleased to know her professionalism and excellent service made such a positive impression. We truly appreciate your recommendation and look forward to helping you again in the future.
Nav sorted our coffee machine that had…
Nav sorted our coffee machine that had been down for a couple of weeks, seems all good now. Nav is a lovely chap, very friendly and efficient.
24 avril 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Mark, Thank you for your kind review! We're really glad to hear your coffee machine is back up and running smoothly after being down for a while. Nav will be delighted to know his friendly and efficient service made a positive impression. If you need anything else, we're always here to help—enjoy your coffee!
A great customer service team
13 avril 2026
Réponse de Liquidline
Thanks for your kind words! We’re really pleased to hear you had a great experience with our customer service team. We’ll be sure to pass your feedback on—it's always appreciated. If there’s ever anything else we can help with, just let us know!
Réponse de Liquidline
Good Afternoon Steven, Thank you for your kind words! We're really glad to hear everything went smoothly and that you're happy with the service. If you ever need anything else, we're always here to help.
always very prompt delivery
14 avril 2026
Réponse de Liquidline
Good Morning sally, Thank you for your kind feedback! We're really pleased to hear that you’re happy with our prompt delivery service. We always aim to get orders out as quickly as possible, so it’s great to know that it’s making a difference. We appreciate your support and look forward to serving you again!
I had David come to our golf club for…
I had David come to our golf club for coffee training today and he was really helpful and informative. I had coffee training in Farringdon previously and this one was far better and more educational. I now feel confident in my coffee making thanks to David’s training. He explained it in simple terms in a way we understood. Would recommend liquid line to other businesses.
20 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Georgia, Thank you so much for your kind feedback!
We’re delighted to hear that you found the training session with David both helpful and informative. It’s great to know that the hands-on approach and clear explanations made a real difference to your confidence in coffee making—that’s exactly what we aim for.
We’ll be sure to pass your comments on to David, who will be thrilled to hear he made such a positive impact.
Thank you again for choosing Liquidline and for recommending us to other businesses—it truly means a lot. We look forward to supporting you again in the future!
Missing items from order.
16 avril 2026
Réponse de Liquidline
Good Afternoon Adrian, We’re really sorry to hear that your order arrived with missing items — that’s definitely not the experience we want for our customers.
We’d like to get this sorted for you as quickly as possible. One of our customer service team will contact you to discuss further.
Thank you for bringing this to our attention, and we appreciate your patience while we make this right.
Avoid at all costs
We have several coffee machines on hire through Liquidline, and the main machine, which we were assured would cope with our required capacity, has been consistently unreliable. Over the past 12 months, we have had about 30 engineer call outs, often multiple visits in a single week. Only now has a replacement been offered, and even then without any meaningful reassurance regarding what support or remedy will be available should the same issues arise again with the replacement machine.
Despite the ongoing faults and significant disruption caused, Liquidline has refused to allow us to exit the agreement unless we pay in excess of £8,000 for a single machine, even though they are, in our view, clearly in breach of contract.
We are extremely disappointed with both the handling of this situation and the overall customer experience. There has been little willingness to work with us toward a fair, mutually agreeable solution despite being escalated to the Chief Commercial Officer. The proposed resolution is entirely one sided and shows a concerning lack of acknowledgement of the operational impact these repeated failures have had on our business.
If this were the level of service we provided to our own customers, we would have none left.
I’d suggest avoiding Liquidline. We will be moving our business elsewhere as soon as we are able to.
20 avril 2026
Avis spontané
Réponse de Liquidline
Thank you for your feedback. We’re sorry to hear about your experience and the disruption this has caused.
We understand how important reliable equipment and responsive support are, and we regret that this has not met your expectations. Please be assured that we have been working closely with you to find a resolution and provide ongoing support.
Your comments have been shared internally, and we are reviewing how we can continue to improve our service and customer experience.
Great service & delivery times.
14 avril 2026
Réponse de Liquidline
Good Morning, Thank you for your kind words! We're really pleased to hear that you’re happy with our service and delivery times. We appreciate you taking the time to share your experience and look forward to serving you again soon.
First class response to orders and repairs.
Almost immediate response to coffee orders and any machine issues alike. Always polite and helpful - and lovely coffee into the bargain!
17 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning, Thank you for your wonderful feedback! We're delighted to hear that you've experienced such quick responses to both your coffee orders and any machine issues. It’s great to know our team’s polite and helpful approach has made a positive impression—and we’re especially pleased you’re enjoying the coffee too! We truly appreciate your support and look forward to continuing to serve you.
Still to have a bad experience
I never have a bad experience from Liquidline. Once again always willing to help where and when needed. Makes it refreshing to have a customer service team that seem to care.
16 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Gary, Thank you for your kind words! We’re delighted to hear that you’ve consistently had positive experiences with Liquidline. Our team takes great pride in being available and supportive whenever our customers need us, so it’s wonderful to know that this has made a difference for you. We truly appreciate your continued trust and look forward to helping you again in the future!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.