We’re really pleased we chose Liquidline for our new machine and ongoing support. Emily was incredibly helpful and responsive to all of our enquiries. After our old machine packed up, she kindly arr... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Jed was brilliant training Holiday Inn staff on liquid line machines. He answered all questions and helped staff gain a greater understanding of not just how to safely use the machines but any common... Voir plus
L'entreprise a répondu
We had a quick response from Liquidline and they came out as soon as possible. The gentleman repaired our main coffee machine for our centre and gave underneath the machine a good clean. The gentleman... Voir plus
L'entreprise a répondu
Pam in Customer Services very kindly helped trace our missing order and had it delivered in record time. A great job and much appreciated by my Team!
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de machine à café
- Fournisseur d'eau en bouteille
- Boutique de café
- Distributeur de café
- Grossiste en café
- Fournisseur de distributeurs automatiques
Écrit par l'entreprise
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Écrit par l'entreprise
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Coordonnées de contact
Jackson House, 86 Sandyhill Lane, IP3 0JA, Ipswich, Royaume-Uni
- 0800 849 9110
- customerservice@liquidline.co.uk
- liquidline.co.uk
4,8
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I had David come to our golf club for…
I had David come to our golf club for coffee training today and he was really helpful and informative. I had coffee training in Farringdon previously and this one was far better and more educational. I now feel confident in my coffee making thanks to David’s training. He explained it in simple terms in a way we understood. Would recommend liquid line to other businesses.
20 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Georgia, Thank you so much for your kind feedback!
We’re delighted to hear that you found the training session with David both helpful and informative. It’s great to know that the hands-on approach and clear explanations made a real difference to your confidence in coffee making—that’s exactly what we aim for.
We’ll be sure to pass your comments on to David, who will be thrilled to hear he made such a positive impact.
Thank you again for choosing Liquidline and for recommending us to other businesses—it truly means a lot. We look forward to supporting you again in the future!
Missing items from order.
16 avril 2026
Réponse de Liquidline
Good Afternoon Adrian, We’re really sorry to hear that your order arrived with missing items — that’s definitely not the experience we want for our customers.
We’d like to get this sorted for you as quickly as possible. One of our customer service team will contact you to discuss further.
Thank you for bringing this to our attention, and we appreciate your patience while we make this right.
Avoid at all costs
We have several coffee machines on hire through Liquidline, and the main machine, which we were assured would cope with our required capacity, has been consistently unreliable. Over the past 12 months, we have had about 30 engineer call outs, often multiple visits in a single week. Only now has a replacement been offered, and even then without any meaningful reassurance regarding what support or remedy will be available should the same issues arise again with the replacement machine.
Despite the ongoing faults and significant disruption caused, Liquidline has refused to allow us to exit the agreement unless we pay in excess of £8,000 for a single machine, even though they are, in our view, clearly in breach of contract.
We are extremely disappointed with both the handling of this situation and the overall customer experience. There has been little willingness to work with us toward a fair, mutually agreeable solution despite being escalated to the Chief Commercial Officer. The proposed resolution is entirely one sided and shows a concerning lack of acknowledgement of the operational impact these repeated failures have had on our business.
If this were the level of service we provided to our own customers, we would have none left.
I’d suggest avoiding Liquidline. We will be moving our business elsewhere as soon as we are able to.
20 avril 2026
Avis spontané
Réponse de Liquidline
Thank you for your feedback. We’re sorry to hear about your experience and the disruption this has caused.
We understand how important reliable equipment and responsive support are, and we regret that this has not met your expectations. Please be assured that we have been working closely with you to find a resolution and provide ongoing support.
Your comments have been shared internally, and we are reviewing how we can continue to improve our service and customer experience.
Great service & delivery times.
14 avril 2026
Réponse de Liquidline
Good Morning, Thank you for your kind words! We're really pleased to hear that you’re happy with our service and delivery times. We appreciate you taking the time to share your experience and look forward to serving you again soon.
First class response to orders and repairs.
Almost immediate response to coffee orders and any machine issues alike. Always polite and helpful - and lovely coffee into the bargain!
17 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning, Thank you for your wonderful feedback! We're delighted to hear that you've experienced such quick responses to both your coffee orders and any machine issues. It’s great to know our team’s polite and helpful approach has made a positive impression—and we’re especially pleased you’re enjoying the coffee too! We truly appreciate your support and look forward to continuing to serve you.
Still to have a bad experience
I never have a bad experience from Liquidline. Once again always willing to help where and when needed. Makes it refreshing to have a customer service team that seem to care.
16 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Gary, Thank you for your kind words! We’re delighted to hear that you’ve consistently had positive experiences with Liquidline. Our team takes great pride in being available and supportive whenever our customers need us, so it’s wonderful to know that this has made a difference for you. We truly appreciate your continued trust and look forward to helping you again in the future!
Knowleadeable and polite
7 avril 2026
Réponse de Liquidline
Good Morning Roberts, Thank you for your feedback! We’re really pleased to hear that you found our team knowledgeable and polite. We’re always striving to provide a 5-star experience, so we’d love to know if there’s anything more we could have done to make your experience even better. Your insights are incredibly valuable in helping us improve!
Sarhan Harhara is a superb engineer
Sarhan Harhara is a superb engineer, his expertise and customer service during the installation of our Schaerer machine was second to none, nothing was too much trouble. With such excellent knowledge of the equipment and products, Sarhan is a huge credit to Liquidline, thank you!
15 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Emma, Thank you so much for your kind words! We're delighted to hear that you had such a positive experience with Sarhan during your Schaerer machine installation. His dedication to providing exceptional service and sharing his expertise truly reflects the standards we strive for at Liquidline.
We’ll be sure to pass along your feedback to Sarhan — he’ll be thrilled to hear it. If there’s anything else we can support you with, please don’t hesitate to get in touch.
Thanks again for choosing Liquidline!
Réponse de Liquidline
Thank you for your kind feedback! We’re really pleased to hear you were happy with the service. If there’s ever anything more we can do to support you, just let us know.
Logging an issue is quick and easy on…
Logging an issue is quick and easy on the portal. A quick response time to your query means that issues are usually resolved within an hour. Great service.
15 avril 2026
Avis spontané
Réponse de Liquidline
Good afternoon Paul, Thank you for your kind feedback! We're delighted to hear that you found the portal easy to use and that our team was able to respond quickly and resolve your issue within the hour. Providing efficient and reliable service is something we strive for, so it’s great to know we’re meeting your expectations. We really appreciate you taking the time to share your experience!
Réponse de Liquidline
Thank you for your review! We’re really pleased to hear that you were happy with both the delivery and the level of customer service you received.
We appreciate you taking the time to share your feedback and hope to support you again soon!
Best training I’ve ever had
Best training I’ve ever had. I have had coffee training in the past but the training we received recently was on another level. David explained everything in such a way that it made sense to everyone and was very patient while keeping it fun and interesting for everyone. I went into this training thinking it was just another like I’ve had before but I couldn’t have been more wrong and pleasantly surprised by the passion, knowledge and understanding throughout the entire training. A true credit to your company.
10 avril 2026
Avis spontané
Réponse de Liquidline
Thank you for your amazing review! We’re so pleased to hear that the training exceeded your expectations and stood out from previous sessions you’ve had.
It’s fantastic to know that David’s passion, knowledge, and delivery made the experience both enjoyable and easy to understand. We’ll be sure to pass on your kind words to him – he’ll really appreciate it!
Thanks again for taking the time to share your feedback, it truly means a lot to us.
Liquidline are a great supplier.
Liquidline are a great supplier.
Their customer service is great, placing orders is super easy and delivery is next day.
Generally one of my top-rated suppliers.
9 avril 2026
Avis spontané
Réponse de Liquidline
Good Afternoon Louise, Thank you so much for your kind words! We’re really pleased to hear that you find our ordering process easy and our delivery service reliable. It’s great to know our customer service has made a positive impression as well. We truly appreciate your support and look forward to continuing to be one of your top-rated suppliers!
Charlotte was extremely helpful when I…
Charlotte was extremely helpful when I called her to assist with query
7 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Maura, Thank you for your kind feedback! We're delighted to hear that Charlotte was able to assist you so effectively with your query. We'll be sure to pass on your compliments to her. If you need any further help, please don’t hesitate to get in touch.
Quick response even over the bank…
Quick response even over the bank holiday weekend the engineer was pleasant Tyler and he fixed the machine and also checked the temp on the other machine and adjusted it for me, and he left the area where he was working immaculate and clean.
7 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Dawn, Thank you for your kind feedback! We’re delighted to hear that you received such a quick response, especially over the bank holiday weekend. It’s great to know that Tyler provided a pleasant and professional service, resolved the issue efficiently, and took the extra time to check and adjust your other machine. We’ll be sure to pass on your compliments to him. We also appreciate you noticing the care he took in leaving the area clean and tidy. Thanks again for taking the time to share your experience!
Ms Laura Page provided an immediate…
Ms Laura Page provided an immediate response to my query and has already implemented my request. We love your coffee (and the customers). In fact I think the workshop just wouldn't "work" without the coffee!
Thanks again. We appreciate you!
7 avril 2026
Avis spontané
Réponse de Liquidline
Good Morning Demi, Thank you so much for your wonderful feedback! We’re thrilled to hear that Laura was able to respond so quickly and take care of your request straight away — we’ll be sure to pass on your kind words to her.
It’s fantastic to know how much you (and your customers!) are enjoying the coffee — we love being a part of your workshop, and we couldn’t ask for a better compliment than that!
We truly appreciate your support and kind words. Thanks again for taking the time to share your experience!
Super Helpful
We wanted to change the standby video on our machine, so Harley called us and talked us through step by step. He was super helpful and made the process really easy. It looks great! Thank you!
7 avril 2026
Avis spontané
Réponse de Liquidline
Good morning , Thank you so much for your kind review!
We’re delighted to hear that Harley was able to guide you through updating your standby video and make the process smooth and straightforward. It’s great to know you’re happy with how it turned out!
We’ll be sure to pass along your feedback to Harley—he’ll really appreciate it. If you need any further assistance, we’re always here to help.
Thanks again!
Réponse de Liquidline
We’re thrilled to hear that you found ordering easy, enjoyed fast delivery, and experienced excellent customer service. Your kind words mean a lot to our team!
We look forward to serving you again soon.
Excellent Customer Service
Taliska Shimwell was very proactive in helping resolve my query. She looked into the problem and called me back to explain the situation. She promised to call me back the following day to make sure the situation had been resolved, and I had my order, which she did.
1 avril 2026
Avis spontané
Réponse de Liquidline
We’re delighted to hear that Taliska was so proactive in helping to resolve your query and kept you updated throughout. Providing clear communication and following through on promises is so important to us, so it’s wonderful to know Taliska delivered such a positive experience.
We’ll be sure to pass your kind comments on to her. Thank you again for your support.
Great service very helpful did went…
Great service very helpful did went extra mile to sort out for us decaffeinated coffee option
Well done and thank you Sarhan Harhara
2 avril 2026
Avis spontané
Réponse de Liquidline
We’re really pleased to hear you received great service and that Sarhan went the extra mile to help arrange a decaffeinated coffee option for you. We’ll be sure to pass your lovely feedback on to him.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.