LiveChat Avis 96

Avoid This Company – Fraudulent Charges & Terrible Customer Service

I canceled my LiveChat membership almost a year ago, yet out of nowhere, their system started charging my card in December, January, and February. When I contacted them to request a refund, they flat-out refused, despite the fact that I had already canceled long ago. This company is fraudulent, and their billing practices are highly questionable.

I’ve since issued a chargeback with Capital One to recover my money. On top of that, their service is way overpriced for what they offer. You’re much better off using Zoho Chatbot, which provides far better value and customer support. Avoid LiveChat at all costs!

it is a good app i also use it

I’ve been using LiveChat, but my experience has been far from ideal. This company has serious issues with transparency and fairness when it comes to pricing.

LiveChat changes their pricing without notice, which is unacceptable for any business relying on a stable budget. They also charge for unused tiers without any clear justification, and when asked about it, they refuse to provide a refund for the difference. This kind of predatory billing practice is frustrating and shows a lack of regard for their customers. It cost us $500 USD.

Beyond the billing issues, their service is inferior compared to many other chat platforms.
- Limited automation and chatbot capabilities: Other platforms provide more robust AI/chatbot integrations.
- Lack of real omnichannel support: Many competitors seamlessly integrate with multiple communication platforms, but LiveChat falls short.
- Customization and reporting limitations: The level of flexibility and insight you get from other platforms is far superior.

Greedy company takes away the ticketing system and makes you pay extra to have it back

Terrible Experience – Waste of Money!

We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network.

For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system.

As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription!

Save your time and money – avoid this trash app at all costs!

We were customer for years since they decided to get greedy, removing the livechat ticketing system and asking to pay an extra service (helpdesk).

They activated without our consent, really I didn't receive any request and I found my account with a 14 days countdown trial after which they would have charged ~450$/year.

They never anticipated about this change, just gave a 14 days notice once they were ready.

Worst experience ever. They doubled the price for the same service that was already included. Good job!

See ya!

I migrated easily to chatwoot that has an integrated, very well done, ticketing system!

Spending a quarter of what it used to be with LiveChat.

Thanks to their "urgency" we found a splendid OpenSource project. Easy to deploy and to integrate. Voila.

Learn from others mistakes - don't waste your money with this product. The AI component of ChatBot is severely lacking in features and functionality. You would have better functionality and success using an AI tool attached to email.

We signed up with LiveChat in January 2024 and had hoped to use it for multiple years. However, we found the AI lacking, often delivering wrong or irrelevant answers to our customers, and it's also quite a pricey product. We had a lot of interactions with their team over the year, but ultimately felt the product was not improving, and we have this week moved our business to Intercom.

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Had a good experience during the trial. We were then offered a Black Friday discount just after our trial ended, which we tried to redeem as per the offer email. Not a small amount of money to commit to, even with the offer.

The offer code didn't work (just threw up an error code on checkout each time), then followed a long to-and-fro with various support reps who firstly denied anything was wrong (despite screenshots clearly showing the issue) or suggested we weren't aware we still needed to click the checkout button.

Having setup and customised the whole system during the trial period, I found it a bit frustrating to be treated like an idiot after explaining from the start, with screenshots, that their error made it physically impossible to checkout and pay in any way.

At a painfully slow rate of one reply per day, Livechat eventually said they would escalate the issue and get back to me. Heard nothing since despite chasing twice since for a response.

I'm sure the whole issue could have been resolved by honouring the discount some other way, directly with a client who was literally raring to get started.

The whole process was frustrating and poorly handled. The lack of acknowledgement from several reps to multiple emails asking for any update is pretty unforgivable from any company, but particularly for a product priced at this level.

Unfortunately, I couldn't recommend.

Unfortunately, we can only warn against LiveChat.
The technology is deliberately designed so that you can create more agents and then automatically get billed more (that's absolutely ok), but if you reduce the number of agents, there is no automation and you get billed too much. We are in the year 2024 and programming a process so that it can only add but not subtract is cheating the customer. Unfortunately, it is also part of the company policy that the support apologises for the technical backwardness but you don't get any money back. We hope that companies that deliberately programme their software in a non-transparent way will not remain on the market for long.

Lack of integrity, stability and commitment. They never fixed the notification feature on the desktop apps, so downloading it is a waste of time. Nothing special. "New Visitor in the Queue". I take my time to create an account with Trustpilot just for the sake of leaving this review.

This company is terrible. Their system fails all the time and is extremely overpriced for what you get. Don’t bother contacting their support as they have no clue what they are talking about and will just waste your time. Stay away at all costs.

Good - this plugin is very power full - recommend you

We have been long-time users of LiveChat and have gained numerous deals thanks to the platform, for which we are truly grateful. Unfortunately, for many years, they have been unable to resolve the issue of random logouts, and integrations frequently break on their own. The most recent update has been a complete nightmare. The app barely functions. I constantly receive the message 'You are offline,' and hitting retry does absolutely nothing. Restarting the app only provides a temporary fix. Sadly, I have to give it a 2-star rating and will be moving on to another solution.

EDIT: As mentioned, we've already moved on and don't want to spend more time with your support. While it has been helpful, the issue keeps reappearing.

Hello,
I would like to inform LiveChat company about one of their user company Titan Travel is engaged in financial fraud globally. They are using LiveChat to interact with the users. I am requesting LiveChat to investigate this scammed company and take strict action against them.

Thank you for your understanding and coperation.