LiveHealth Online Avis 

This was my first time using them through my Anthem insurance. I thought that this would save me from having to miss work (Thursday). I have a yeast infection and the doctor reached out immediately asked me some questions and prescribed my medicine. Unfortunately I had to call multiple times, change my pickup location twice, and be in discomfort for a whole day after being promised that I would receive my medicine the same day. The doctor was great, Live Health/customer service unnecessarily wait time. I went through Amazon 7pm that not. Wait time was longer (4hours) but received a confirmation that my prescription was ready for pickup at my location. Only thing is Amazon is a legit company and I’m sure my prescription will be there.

Can’t get appointments, no one answers you back, file a complaint no one response to that. Awful!!

DO NOT USE. Had a horrific experience with LiveHealth. Doctor was fine and prescribed me antibiotics. The order never came to the pharmacy. I called support 6 times throughout the day, they kept promising they would call the pharmacy and never did. Never updated me. I had to keep calling otherwise nothing would happen. Would recommend using any other virtual care site.

LiveHealth Online is one of our employee health insurance benefits. We have tried to make an appointment twice, and both times they were cancelled by the provider. My husband reached out to them for a vaccine reaction. His appointment was cancelled by the provider without consultation or reason. Just two days ago, I had a severe reaction to a drug infusion treating osteoporosis, when urgent care was closed. I tried to make a LiveHealth Online appointment, and got a message that 1 was first in the queue and it would start shortly. It was cancelled five minutes later. I restarted the process. This time it said there was an average 16 minute wait. at about 17 minutes, the appointment was again cancelled. We can only think that this company must get paid something when people ask for an appointment, even if the provider cancels. Feels like a scam--and we're paying for it through our employment.

They really deserve 0.
Logged on the app fir a consultation. Clicked on JOIN CONSULTATION thenn NOTHING.
Tried for 10 minutes then got email to say it was cancelled and to reboom... no way of contacting them by phone...

Trash service . To many rules , never prescribe what I need. Then recently they trashed my primary care and hung up on me

Would give 0 stars if I could these doctors and PA are no help. Useless.

Just go see a real doctor. They charge $100 to spend 5 minutes looking at photos and then tell you to see a real doctor anyways. This is a scam!

Second time contacting them for help dealing with simple cold and flu symptoms. Should have known better than to try a second time. Basically charged $59. Offered no symptoms relief and told to return in a couple of days if problems persist. Then they will charge more money and tell me to go to an in person provider. Scam. Don't use this service because they don't provide care or symptom management.

I keep receiving bills for something I never used.

First time contacting a therapist in 2021 via LiveHealth, everything went smoothly. The second time in 2023 the therapist-Williams, never showed for the visit but wrote a diagnosis and summary. I notified Anthem the visit never took place. The third time, 2026, the therapist-Rader, didn't show. I called the customer service number to notify someone I was in the session, but the therapist wasn't, only be told by the rep that the therapist sometimes joins the appointments 15 to 30 minutes late, suggesting I should stay in the meeting because it's better for the therapist to cancel instead of me. The rep ended up taking a claim so that I can get clarity as to why the therapist never showed. Smh.

My wife waited on hold for 45 minutes. We called tech support and they recommended that we hang up. They don’t have a way of routing her call to a different provider that can provide care. Save your money and don’t use this service.

Received a bill from this company never use them don't know who they are obviously fraud or reported it to LifeLock

My teen and I met with Burt Stanga because she had a 101-103° fever for about a week. She was miserable. The doc claimed he couldn't diagnose over telehealth? What? Isn't that the point of this platform? Then I receive the visit notes and what do you know? He DIAGNOSED my child with several things including an acute upper respiratory infection. He refused to prescribe an antibiotic and said we needed to go to an urgent care! Wait, isn't this urgent care? So, I'm supposed to make my miserably sick child get dressed, sit in a waiting room of sick people and expose myself to sick people so I can pay ANOTHER co-pay and have a "real" doctor diagnose the same thing to get an antibiotic?!!! This particular doctor has NO bedside manner and has no business working with kids. He was condescending and rude. I'll be using a different platform next time. Save your time and money if you want actual medical care!

I accidentally clicked "cancel" in the confirmation text message. I figured opps and intended to just reschedule but then I saw I got charged $40.00 as a cancellation fee when I didn't even see the provider. Total rip off and scam. I will never use this service again and plan to contest the charge with my credit card company.

100% Waste of Time and Money. Website claims to be able to diagnose and treat flu-like symptoms and bronchitus but provider states that they cannot provide an adequate exam and to go to an urgent care. I should have done this from the start and saved $55. Please do not use this service if you want care.

I scheduled an appointment to get a prescription steroid for an eczema reaction that was not being alleviated with OTC measures. Before he hung up on me mid-call, the doctor told me I needed to go to an in-person urgent care due to the concern that if he prescribed me something stronger that didn’t work, “then what?” (Which did not allow me to say I already have an appointment scheduled in a week with my primary care provider). Absolutely below standard of care for a very common issue and absolutely zero care or concern for me.

12/20/2025 - NP Cordilia Njoku was rude and did not even care to hear me out. I have chronic sinusitis since a child, 46 years old now. 3 past sinus surgeries. Presently 2 weeks of sinus symptoms. My 15 year old had 6 different doctors appointments M-TH of that week and then a major surgery Friday with 2 days in the hospital, discharged Sunday. I work full time at a school with Autistic K-2 students. Like in the past I thought that LiveHealth would help me. I was wrong. She told me it was not an urgent care problem. That I had to see my PCP for blood work to get antibiotics. I told her I had an ENT appointment in a week for them to scope my sinuses. I also told her I had a full lab panel drawn a week ago by my Endocrinologist and all my labs were normal including kidney and liver (I am a Medical Laboratory Tech-I worked in a hospital laboratory (10 years) until I had my 15 year old and I also ran all in house test and drew blood on patients at a large PCP office for 2 years) BUT NO HELP from a very rude lady that would not even let me talk. SO I guess LiveHEALTH is not for URGENT CARE. You should not advertise that you are an URGENT CARE facility if your doctors are going to tell you to go to their PCP on a Saturday while your child is admitted into the hospital, when the provider diagnosis is a sinus infection.

The tech failed at every point in the process. First the video link didn't work so they marked our appt as a no-show. There was no way to get a new link. Texting and emailing back goes to no-reply addresses. Called the support line. Waited on hold for a while, then once the agent picked up, we start trouble shooting and half way through the call, the line hung up. They had taken a call-back number form me at the start of the call but never called back. So had to start the support process over from scratch. On hold again and they just told me to make another appointment and see if the link works that time. Not a real remedy but I did make another appointment and the link did end up working. (realized that the only browser they support is chrome, although they don't notify you of that). Then we finally got connected with a doctor who was helpful, but the prescription didn't make it to the pharmacy, despite us receiving a confirmation message through thier portal saying they sent it... This was supposed to save time and be convenient but ended up taking half my day and didn't work. Comical if I weren't so tired and sick.

They treated me with a medication that didn't help m so I requested a follow up appointment. They want to charge me a second fee ($55 x 2visits) for the same illness.

This violates Medicare guidelines. Do not use this company.