LiveHealth Online Avis 

I went to family gathering and was exposed to the Flu. 24 hours after I was very sick. Fever, chills cough, congestion. I set up a call with a Dr. The call was 4 minutes, which is fine. The Dr. Prescribed Xofluza. I went to the pharmacy and my insurance will not cover it. Went home and left a message for the doctor and called customer service. 24 hours later no response from anyone. Still sick. Called customer service again and they said set up another appointment with another doctor and have them send in something different. Why should I have to pay again? Why can't the doctor that I spoke with just change my prescription? My regular doctor would. I will never use this service again and will report to corporate HR how bad this company is. They dont care about you as a patient, just making as much money as possible by getting as many people in and out as fast as possible. Please stay away. This is not a good or safe option for your health.

Poor customer and tech service. I would not recommend this service. I saw one doctor twice and it was a positive experience but the next two times he cancelled on me, once for techical issues on his end and for an unknown reason the second time. His next availability wasn’t for a month out and that’s unacceptable when medication is needed. Their app removed all my history and care team and they weren’t able to recover it so I was not able to message the provider directly because he wasn’t listed on my care team.
Waste of time and this has left a negative impression on mental health.
The technical support was useless and it felt like they were unfamiliar with their app and webpage. I spoke to 3 different people and it seemed they had no clue what I was even talking about.

Don’t waste your time or money!!!!Absolute waste of $55. I would never recommend this company for any healthcare needs!

Called to receive medical care for a standard problem and received care that was inconsistent with the literature from an uncompassionate provider. Upon calling to seek resolution, the customer service rep left me on the phone with no response.

Diagnosed my burn over the phone without requesting any photos. Would only write a prescription for an ointment...turns out they called in a prescription for an OTC ointment that I told her I was already using. Told me to go to urgent care if I developed an infection. I wanted antibiotics to PREVENT an infection.

I would leave 0 stars if I had the option. We have been waiting for 1 1/2 hours to be connected to a physician for my 17 year old daughter. The first time we were notified that someone would be with us shortly. Then we got a message that the person was unavailable. We could either cancel the appt or choose another clinician.

After choosing a new clinician and waiting another 30 minutes, we received a message that a clinician was available. We logged on, a person's name was displayed, and the appt was immediately cancelled.

What a joke! Please do not advertise 24/7 care when that is obviously not an option. If we would have known that we would be ignored TWICE online, we would have gone to the in -person clinic which is now closed. RIDICULOUS!!!!

$80 co-pay to spend 3 minutes reconfirming already provided information, then 2 minutes saying, "Yeah I think you have chronic bronchitis, go see someone in person. Bye."

Should've just gone to Med Express, I guess. Felt very rushed. Don't think I'll try Telehealth again, and definitely not with this company. Feel like I just got robbed, even if the advice/diagnosis might've been correct. Was expecting a longer discussion and possible prescription or direction.

Ive had issues as someone who dealing with identity theft. I can’t edit my phone number for example. And have been repeatedly over charged for example a prescription that costs thirty is run up as say 470 dollars and then where it asks for my signature they ignored it. I had doctors disregard the crimes and say I’m over reacting and crazy. Only to them themselves treat me like a victim, refuse to believe my circumstance for no reason even when I have police reports and proof. They deny my existence and experience with extreme crime then themselves over charge by four hundred! It’s either misogyny or even more of the inside crime he denied existed. Are you kidding me

This company used to have a good website. I used them in the past few times and was very satisfied. They changed everything and now only allow to schedule an appointment. No history no other info no way to edit linked accounts etc. and link to start the visit arrives to my phone. Customer support is useless. What happened to them and why they decided to redesign a working process???

This is a rotten company. Poor communication and extremely rude medical staff. I will NEVER USE live health again!

Try Sesame Care....they are markedly better with patient care.

Their App is totally useless. There is no option to edit any information. If you make any mistake during providing profile information, you will not be able to edit or delete. There support staffs are not well trained to solve the issues as well.

Zero transparency, takes no responsibility.
Found out as I signed in for my appointment that it was too late to cancel, that it was $250. Best part? The state of Maryland doesn't allow mental healthcare providers to provide the service I was hiring them for.
Did I receive ANY consultation from the service facilitator? Absolutely NONE. Did they even know what I needed to ask the doctor for to get my prescription? No, not whatsoever. Did they think they *should* know. "No, we're just an intermediator" ok so intermediate me back my money. FINALLY, notice how they have no feedback process for the service THEY provide. Just the doctors, maybe customer service. Do they want your feedback about the scam they run? Absolutely not haha

My elderly father has a sinus infection and the doctor (Kenneth Yeboah) was very uncaring. He basically used age-descrimination to say an elderly person should not be treated by telehealth and should go to urgent care. Why would you offer this service then to elderly people. HORRIBLE! I would never recommend this uncaring doctor.

Dr would not let me finish a sentance, and you could hear a family event I was interupting. Tried to call customer service, 30+ min on hold then they disconnected.

Was unable to access care summary following visit and customer service is unable to assist. No record of appt and no physician report within account but was able to access prescription.

Terrible psychologist. I asked him if he could write a statement based on our last sessions and he told me he can’t that he could lose his license. He obviously lied because he didn’t want to do anything to actually help me. He also never actually listened to my issues he just told me to watch YouTube videos on mental health that he had posted which did not help at all.

Terrible money grab. First visit will just be the doctor saying they require you to find and fax full medical history before even discussing your problem. Rude, rushed, and just interested in collecting as many insurance claims as possible.

I could not link with doctor on more than one occasion. You can’t get help. I’ve called and complained multiple times. I would not use them, but my insurance lets me see them with no copay. Horrible assistance.

Terrible customer service. My “doctor” has no schedule. Not that he doesn’t have availability, he is not an option to schedule with. So now I have to wait 6 months before I can switch and get a crucial prescription renewed.
It’s disgustingly obvious that Anthem is cutting all possible corners to save a dime and putting their paying customers health at risk. Should be criminal.

Potentially a scam? Had a psychiatric appointment and he asked super invasive questions for 3 minutes and then placed me on hold for 27 minutes while he "noted the account" and came back at the last minute to tell me to find someone local. TOTAL waste of time and energy.