LiveHealth Online Avis 

Psychiatrist was a no call, no show. Customer service response was to cancel the call and schedule a new one. The next available appointment was over 3 weeks away. My medication isn't going to last that long.

Horrible. Will never deal with them again! I only used this service because I tested positive for COVID. The initial data gathering and video visit went well enough and was easy to do. The problem came from the Rx. The Dr. said he would send 3 Rxs. This was at 10 AM. I waited until around 1 PM to give the doctor and pharmacy time to work. The pharmacy still had no Rx from the doctor. I called the support line and after a long wait, I was able to speak to support. They claimed they didn't have the pharmacy info even though I had to select the pharmacy before my visit. No big deal, I gave the info and she said she would send in the script while on the phone with me and put me on hold for quite awhile. She claimed she could not get through to the pharmacy but left a VM. After waiting another 6 hours, I called the pharmacy which also required me to leave call-back info. The script was never left on their VM. I called back the support line to get help with my script again. They acted like they were looking it up, put me on hold for a long time and then just hung up. I called back and am still waiting. I have been working on getting this script from this company for 12 hours. This is ridiculous. I will never use this company again even if it is free from my insurance. I will just give up on the script and use OTC. I did have another message in for the support to call me back but they never did. I was nothing but nice to them.

I had my first therapy session ever today with Katharine. The call started professionally but turned sour really quickly. I spoke about being anxious from work, burned out from the grind and how it was seeping into my daily life. She asked two questions which I didn’t have a good enough answer to and she abruptly ended the call stating if I didn’t want to answer her questions she couldn’t help me. I responded by telling her it wasn’t that I just didn’t really know. She then cut me off and told me I was seeking FML leave and she didn’t write that nor write a letter for a support dog. (I wasn’t asking nor did I reference those two things). She then told me I might need family therapy if I was yelling at my kids. She 100% took something I told her and made a snarky comment right before she said bye and ended the call.

I’m not even bad at her b/c I have to assume she’s been burned in the past but I emailed her and let her know that was not me. I’m leaving a review b/c for anyone having a hard to as it is putting yourself out there I suggest seeking someone else.

In the end it’s her assumption and bedside manner that urges me to leave a poor review. I reported her to the app I was using and anywhere I can leave a comment I 100% will.

You are not allowed to choose which doctor you want to see anymore. I just needed antibiotics for a cold infection and this lady doctor would not give it to me .
If I wanted over the counter remedies I don't need to pay a doctor for that.
They were great my first 2 visits. Never again. I wasted 55 dollars

Like others, I would give 0 or negative stars if I could. I saw a provider for a few appointments, $0 copay with my insurance. Then February comes and the system couldn't verify my insurance. Here we are in July and it still isn't fixed. I've called, emailed and wasted NUMEROUS HOURS of my time trying to get a benefit I pay for. Each time they say to pay up front and they will reimburse. Is that a joke? I KNEW BETTER AND KNEW I would never see a reimbursement. Please DO NOT WASTE YOUR TIME with them. I needed mental health therapy and instead was left in tears and feeling like harming myself.

I'm getting spam mail from this company and I don't even know who it is. I'm going to leave a one-star review for every spam mail I get.

On my very first appointment, their technology wouldn’t work. I was on hold for an hour trying to straighten it out and they couldn’t do it. They said it’s a known issue. I never got therapy and then they had the nerve to charge me. If you want stress relief, this is definitely not the company to help you with that.

Physician did not fill a prescription as he indicated he would. Tech support was of no use trying to reach the physician to correct the situation. The website itself does not allow user to send secure messages. Useless waste of time and energy.

I’ve used LiveHealth in the past for therapy appointments. Everything was going fine and was covered through my insurance up until January where something with their system changed. I got notice that my insurance could not be accepted at the time and I would have to be charged the full amount on my credit card. I’ve tried to call them numerous times with no luck connecting because they say they aren’t accepting calls due to a service issue!! How can you not accept customer service calls?? I even had my insurance company try reaching out to them and they only left a message. I am perplexed! After trying for months to get my money back, I’ve given up and will never use them again.

Chandler Robert DO

I have been trying for 2 months to establish therapy with them and like so many other posters the experience has been horrible. My first therapist canceled 45 minutes before our intake. The 2nd one I managed to see for intake then she scheduled 2 follow ups and never showed for either one. Contacting the customer service line is a joke they just create a ticket and do nothing else. I have them tried to establish with 5 other therapist and every single one cancelled prior to the appointment or no showed. I mean come on this is just in a 2 months span of time what a joke. Totally unprofessional and each time I asked for the scheduling folks to work with me they just randomly set you up with someone not within your availability or set you up with someone you already stiffed you.

Awful. Had to repeat steps 5 times before their system would finally work to connect with a provider. Called tech support and their computers weren’t working. How are they online providers when they have tech issues with their app and TECH support?

Many of the doctors on this service come across as rude or indifferent, likely because they seem overworked, making you feel like you're their 50th patient of the day. I've tried several therapists, but they often interrupt, suggest breathing exercises or yoga without really listening to my needs, and appear to be providing the bare minimum of care. It's concerning that many large companies use this service to offer help to their employees, giving the impression that it's more about ticking a box to show they care rather than providing genuine support.

I would give them 0 stars if I could. I have 16 case documented case numbers that have not been addressed.
I usually get cut off during my appointment. I have been charged the wrong amount; Tech Support is NO help. I wish I could use another provider but Anthem Blue Cross only uses this app for Virtual Care now.

I have used this for years, and had great experience's. I tend to get UTI's When I travel. I logged in set up an appointment and the DR was rude then agreed that I have a UTI, but wouldn't prescribe an antibiotic because I could be pregnant? ? Simply because Im sexually active and due for my period this week and have not had it yet? She said she would call me back in 30 minutes after I took a pregnancy's test, I am fully asking for a refund of my 55$ and reporting this to the BBB and MA state attorneys office. If I am pregnant by any chance you do not get to decide what I put in my body, I am disgusted...

I have an awesome psychiatrist through here but the therapist are awful. The first one was absolutely obnoxious typing very loudly over me talking and arguing with everything I said. She even googled something I said to prove me wrong and in the process proved herself wrong! The next two therapists just keep canceling without any explanation whatsoever. They should have to give an explanation. That should be mandatory. What if you have someone that is paranoid? You’re going to make them 1 million times worse with that kind of nonsense. It’s just disrespectful and bad customer service and very poor practice. Get it together live health!

I used to be a really big fan of live health. And its still good for the things that you can make an appointment for, like mental health therapy or to see a psychiatrist, but the way the urgent care is set up for the app is terrible.

You go to the app, and fill in the information to set up a new appointment and then they are supposed to notify you when its time for your appointment and they are supposed to send you a link to go to it. But the doctors only give you one minute to get the email and click on the link before they cancel your visit.

I set up an appointment at 12:20AM, they sent a link at 12:22 am and they canceled my appointment at 12:23.

I set up another appointment, and I have been waiting for my appointment for 20 minutes, having to check and refresh my email inbox ever minute the entire time because if I don't see it right away I wont get to see a doctor.

They don't send me text messages with the link to the visit either. They send me a text message saying "We'll send you a link when it's time for your visit, but they don't send the actual link to my phone, they only email it.

I would give them 0 stars if I could. I’ve been trying to get in touch with a therapist for months. They canceled my appointment 3 times without rescheduling. The therapist that I’ve seen with them were genuinely so terrible , the only decent one was Kathleen and when I asked to schedule me with her they never even scheduled me at all. I just tried to schedule another appointment and the next available one isn’t for another month. The only reason I tried live health is because my previous therapist company doesn’t work with my insurance company anymore. Don’t even waste your time, money, or patience with live health.

The doctor we saw was an old lady. My daughter is in college, very sick during final exam week. The lady doctor refused to give her antibiotic because she was sick for 7 days only. She prescribed medicine we can simply buy OTC. Such a waste of money!

I have tried scheduling therapy through this company with 2 different therapists. The first one: my visit was canceled the day before the visit in the evening. Not even 24-hour notice. The second provider: I was in the therapy session and trying to tell the therapist why I was meeting with them, and the appointment was canceled and the visit ended. How unprofessional. It was overwhelming to just be cut off mid-sentence with no follow-up. I won't be attempting this again with this company.