LiveHealth Online Avis 

My husband called in on Wednesday for a sinus infection and the doctor was so condescending and rude, he’d ask my husband a question and literally spin his hand around like my husband was taking to long to answer. He was not at all helpful in treatment and failed miserably in regards to bedside manner, will never use telehealth again.

DON'T WASTE YOUR TIME! They're basically fraud because they'll let you tell them what's wrong for purpose of documentation and then tell you a million excuses based on "policies and protocols" that they can't help you and you need to be seen at ER.

They do nothing for simple urgent care needs and state they can't help because they can't physically see you / exam you but they'll charge your insurance and say they did their job.

I've had this happen twice and recently this morning for something so simple. I asked basic questions being in the medical field myself and the female practitioner said "You're bullying me" 😂 because I was asking honest questions about her integrity and questioning the purpose of this app if they never help anyone.

My provider for psychiatry was extremely rude. Told me she wouldn’t help me because I had too much going on. Charged me $40 to see her for 5 minutes just for her to hang up on me. Tried to call customer service to at least try and get my $40 back, but both times I’ve called they tell me they can’t even find the appointment on my account so there goes my money.

My sinus infection isn’t a sinus infection.
I get a sinus infection at least once a year. Usually can get over it in a week. If it goes longer I used to go to teledoc, get my antibiotics, take them and get over it. The doctor was polite but a waste of time. Basically recommended OTC items then charged me fully for visit.
Don’t understand the purpose of the service. I can walk down the aisle at Walmart and pick out nose sprays.
Very disappointed and will not use again.

The first few times I used this app, the doctors got right on the phone and I received my doctor's notes for work. But the past few times, no one answered the calls, no one called me back, just no one. So I'm uninstalling the app. That was ridiculous. If it happened once, I'd be okay. But three times IN A ROW, inexcusable.

I really liked the doctor, she was professional, patient, and gracious. I get linked to this company through Anthem BCBS, and so one would think they are going to be a decent enough product/system. Their progam doesn't work with my mac so I have to use my phone and peck in answers to a zillion questions to get TO the appointment. That would bog down repeatedly and I'd have start over. I saw the DR. around 1 am last night. It's 4:20 and the pharmacy closes soon, and still no sign of the prescription for steroids and inhaler. Now I'm on a long hold to see what can be done.

What the heck is up with the user interface?! The platform doesn't work on Safari browser. Fine. My mom and I switched to Chrome. Then we got an unexpected text message alert, but the link didn't work on her phone. So her e-visit ended up getting canceled. What the heck. I used LiveHealth last year and it was so easy that I came away thinking I'd recommend it to my mom should she need it. Well, she did need it today and got no where. I won't recommend LiveHealth until they fix their user interface!

Tried 5-6 times to make an appointment for our son. The appointments would cancel themselves or no provider would join the call…what? You’re an online provider, how does this happen?

The app is also the worst. Nothing is actually run through the app except for scheduling the appointment. Then they text you when it’s time for your appointment and it opens up in a browser. What’s the point of having an app???

Called customer service to see what was going on. They said they know it’s an issue and are working on it with no ETA. This is literally the point of a tele health service and they cannot do the primary objective.

This is the worst tele health service. Do not use it.

The therapist logged on late (8 minutes past the hour), saying she needed to eat. Her room was clattered and disorganized. I spoke about 10 minutes about my situation, but she had very little to say. She talked about herself and how she coped with stress. I thanked her and logged off at 23 minutes after the hour. It was a total waste of time and money. Today I received a diagnoses that she noted I have an anxiety disorder and am a narcissist. How would she do this after 15 minutes of meeting with me? I can't believe I shared anything with this person. THIS IS NOT THERAPY!

Can’t login to be seen by a physician. I’m told since they converged their platforms, their system is seeing two of me and telling me to log in using the email address I logged in from! Support is on day 6 of processing my case. I’m away from home and can’t visit my primary doctor. Get on with this already! We’ve been to the moon… again!

Livehealthonline just sent me an email: "Choose a doctor and see the same doctor every time" but you can't pick your doctor anymore. I was excited that they may have finally fixed the problem of not being able to pick your doctor but you still cannot pick your doctor. Do they realize that it isn't working since the upgrade? I think the problem is that Amwell sends out these emails as indicted at the bottom of the email and at Amwell you can pick your own doctor. Livehealthonline does use Amwell's program but Livehealthonline modified it so Livehealthonline doesn't allow you to pick the docto anymorer. They need to fix this problem before more and more people stop using it. I have stopped using it and so have a lot of other people. Just but it back the way you had it before the upgrade on Dec 28...it worked fine until then.

I've honestly NEVER had a more terrible experience! I had to reschedule my visit 4 times bc of their new platform, Sydney, not connecting me correctly. Then they charged me full price for the appt. instead of charging my insurance company and last but not least, the doctor has yet to follow through on writing me the note I need for work after we spoke for an hour and she stated that I'd have the document within 24 hours. It's been a week now and I have yet to see it. Also, their customer service has no authority to really help patients and only "escalate" your problem to someone else who never actually calls you back like they say they're going too. I will NEVER use them again.

charged me for a service i cancelled, agreed to give me a refund. emailed me off of a random email account that went into my spam so i didn’t see and they closed my case. after trying to reach out to them for 2 MONTHS i disputed on my card which gave no refund because of their shady terms. hate this place

I had a good experience with app and service in 2023, however have run into some trouble in 2024. I was charged full price for my first visit in jan (visit is supposed to be $0). It didn't go through my insurance ,even though my insurance is saved in the app. I called next day and got a case created for the refund. It's been 2 weeks and I still haven't received a refund. I've called support a few times. They are very friendly, but it seems like they are under staffed.

I would give them a zero if allowed.
This used to be a decent way to deal with low level medical issues. However the last couple of visits have been terrible. I basically paid for nothing and had to go to urgent care directly after, pay again and then receive the antibiotics/steroids necessary as I have chronic bronchitis. When you get bronchitis an average of two times a year for over 30 years, you know your lungs well. I also know if it goes untreated past where I currently am it will put me down for at least two weeks. The doctor stated that tele-doctors are restricted on prescriptions. If I was asking for opioids I might accept that response, but I only need my 10 day regiment of Augmentin and an oral steroid. If our old records were there for him to review, he would see my bi-annual fight with bronchitis. Pretty much the only time I am issued medication. Sorry if I fail to see this as excessive!! I will never utilize this platform again. I refuse to keep paying to be told that I should take an expectorant when I know that only prolongs my issues. I will stick to local urgent care vs. the useless platform this has become. I used to recommend it to other people, but going forward that will be a hard no.

First off there are some great providers on this app. However, since their update in Jan 2024 the app has been complete crap. My first 2 visits I got a message I wouldn’t be billed until insurance was billed. However, instead I was billed immediately after the visit despite a $0 co-pay. 2.5 weeks later and I still don’t have a refund despite calling and starting a case the next day. They have nice customer service people but they don’t seem to be able to actually do anything to help. So disappointing.

I'm not sure how their business model is viable. I've seen 5 providers so far and the experience has frankly been terrible. The first time, the provider couldn't see me, but I still got charged a $40 no-show fee. Another provider (Gergana Dimitrova) didn't even show up to the appointment... still waiting to see if they're gonna try to charge me again. You'll get a better healthcare experience by going to McDonalds tbh.

Great company. My mom and I both have Anthem and telehealth through LiveHealth came included. She used it to refill her blood pressure med when it ran out and she was assigned a new pcp that didn’t have appointments open for months. I used it to get a rx for tretinoin for my acne. It did require a prior authorization though which LiveHealth provides a number to contact for help getting. So I haven’t actually gotten the tretinoin filled yet but they took down my insurance info and told me they would email me as well as notify my pharmacy with updates.

Add me to the chorus of people complaining about the new site. The change is awful! ALL previous correspondence I've had with my doctors is GONE. All emails, messages, etc are unretrievable in this new interface. They're response -- sorry for the inconvenience. 3 years of history ERASED. and it's not like I have a back up in my own emails as they were contained entirely within the site. I also had to re-enter all my information all over again. It's obvious they made changes to the backend and someone or something broke stuff.

I've used the site in the past and loved it. I found my current doctor and therapist on the site. This website change is just the worst though. The interface is terrible and if I didn't have to use it for my current providers, I'd have dropped it immediately.

Scheduled a 3pm appointment for today, 10 days ago. The appointment was confirmed. Today I get an email AND a text, reminding me and reconfirming the appointment. 3pm rolls around and no text or email with a link. I sign into the app and it's like I never had an appointment scheduled to begin with. Apparently they don't even tell you now when they've cancelled your appointment. Wish I could rate the service lower.