Ordered through 3rd party debenhams a wicker picnic basket. Came with broken items. Contacted both company's. Livivo tried to tell me they couldn't send a replacement as it was "out of stock" i had a... Voir plus
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Lisez les avis des autres
Love the electric blanket, so cosy and effective during winter and really helps with the heating bills! Had a small issue where my blanket stopped working after around 6 months but I reached out to th... Voir plus
L'entreprise a répondu
I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I... Voir plus
L'entreprise a répondu
Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had tw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Livivo, we believe home is an expression of style, and that should be possible for everyone. Independent British business, delivering to your home from ours in Glasgow.
Coordonnées de contact
8 Nelson Mandela Place, G2 1BT, Glasgow, Royaume-Uni
- support@livivo.com
- livivo.com
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nothing delivered. No refund.
Company uses “ we lose EVRI parcel”
Which means once paying that’s the last you’ll see of your cash or the item ordered.
3 septembre 2024
Réponse de Livivo
Hi,
Thanks for leaving us some honest feedback.
So sorry you experienced an issue with your Evri shipment.
We can confirm you have been fully refunded now you have confirmed your order number with us.
Regards,
Team LIVIVO
Very efficient service and keenly priced
31 août 2024
Réponse de Livivo
Hi Phil,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Neil,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
My niece loved her present thanks will…
My niece loved her present thanks will recommend
7 juillet 2024
Réponse de Livivo
Hi Kaye,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Great value washing rotary airer
Great value washing rotary airer. Very pleased with item and delivery
27 août 2024
Avis spontané
Réponse de Livivo
Hi Kay,
Thanks so much for leaving us a brilliant review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Thank you
Thank you. I have received replacement cover for outdoor swing. I am very impressed with the quality of the product and the price, such good value.
Your level of customer service is excellent I emailed re problem with the zip and you replied in hrs and sent us a replacement. No fuss or bother, I would definitely use again and have no hesitation in recommending your products.
5 septembre 2024
Avis spontané
Réponse de Livivo
Hi Moira,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
very well organised and on time delvery.
28 août 2024
Réponse de Livivo
Hi C.P,
Thanks so much for leaving us a brilliant review.
We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Kola,
Thanks so much for leaving us an excellent review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Helen,
Thanks so much for leaving us an excellent review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Pam,
Thanks so much for leaving us a lovely review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Excellent in every way
The product was precisely as described. Very good quality and arrived very promptly and well packaged.
15 août 2024
Réponse de Livivo
Hi Catherine,
Thanks so much for leaving us a lovely review. We greatly appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Took way too long to be delivered
14 août 2024
Réponse de Livivo
Hi Sheryl,
Thanks for leaving us some feedback.
I have looked into this for you and you ordered on the 14th of August and the item arrived on the 15th of August, which is our advertised delivery expectation.
Please confirm if this is not the case but we have not received any previous communication from you in regards to a delayed package.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Jen,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Very responsive customer service team…
Very responsive customer service team and a good quality product. A fault with the swing seat cover zipper I ordered was recognised and a replacement was sent. Very smooth. Thank you Livovo.
19 août 2024
Avis spontané
Réponse de Livivo
Hi Devanshi,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Customer Service excellent
Product is of poor quality and smaller than I expected. The string attached to ball and hook at top came away within 10minutes of play and is now frayed. Customer service have been responsive, first offering a replacement, then a refund that was quickly actioned.
11 août 2024
Réponse de Livivo
Hi Julie,
Thanks for reaching out. We are yet to receive a response to our last email if you would wish to have a replacement, can you please confirm?
Our team can then, of course, assist you further.
Kind regards,
Team LIVIVO
FabHeated blanket…
Very pleased with this blanket.This will be my second, I brought one for my husband.
28 juillet 2024
Réponse de Livivo
Hi Mckenzie,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Very disappointed
Very disappointed with this company. I purchased a BBQ grill less than a year ago. Have literally used it once and this year whilst tidying up moved the BBQ and one of the legs literally snapped off. This item was clearly not fit for
purpose. They initially offered 20% refund as the item is out of stock but when I refused and asked if they could take the payment off from another item they refused and now state that the item is out of warranty! Surely the item has at least 12 months guarantee. I will trust my instincts in future and certainly won’t be using this company again.
9 août 2024
Avis spontané
Réponse de Livivo
Hi Jacqui,
Thanks for taking the time to leave some honest feedback. So sorry for any inconvenience caused.
Please see our warranty terms and conditions below:
https://livivo.com/pages/terms-and-conditions
Your purchase has a 90-day warranty. We happily offered a partial refund as a goodwill gesture as we do not have any spare parts but as stated previously, we cannot issue a replacement for a new unit which you requested or full refund as the warranty has expired.
Our Community Manager has reached out this morning so please do check your emails.
Kind regards,
Team LIVIVO
Exceptional service and a good priduct
6 août 2024
Avis spontané
Réponse de Livivo
Hi Patricia,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Lightweight and a bit of a puzzle when…
Lightweight and a bit of a puzzle when first taken out of the box, trying to untangle the line so we could test it. That hiccup aside, it was easy to fix, two persons ideally, and folds away neatly. The stay arm needs quit a decent amount of force to engage it in the socket, but this will probably ease as time goes on and the lines stretch a bit. Considering the price, this is a good value 'starter' line.
4 août 2024
Réponse de Livivo
Hi Phil,
Thanks so much for leaving us a brilliant review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi,
Thanks so much for leaving us a great review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
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