Ordered through 3rd party debenhams a wicker picnic basket. Came with broken items. Contacted both company's. Livivo tried to tell me they couldn't send a replacement as it was "out of stock" i had a... Voir plus
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Lisez les avis des autres
Love the electric blanket, so cosy and effective during winter and really helps with the heating bills! Had a small issue where my blanket stopped working after around 6 months but I reached out to th... Voir plus
L'entreprise a répondu
I brought a cat tower from you for my boy as a little treat for his recovery from a dog attack an he loves it but unfortunately it broke within a week but I emailed them right away an within an hour I... Voir plus
L'entreprise a répondu
Love my electric blankets from Livivo. I have bought 5 so far in a variety of colours for various family members . They are do cosy. Customer service has always been excellent. I have only ever had tw... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Livivo, we believe home is an expression of style, and that should be possible for everyone. Independent British business, delivering to your home from ours in Glasgow.
Coordonnées de contact
8 Nelson Mandela Place, G2 1BT, Glasgow, Royaume-Uni
- support@livivo.com
- livivo.com
4,3
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy wash dat
Product is of good quality, easy to assemble and delivered within the projected timeline
1 août 2024
Réponse de Livivo
Hi Sandra,
Thanks so much for leaving us a great review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Delivery went well
28 juillet 2024
Réponse de Livivo
Hi Steve,
Thanks so much for leaving us a great review. We really appreciate it!
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
It arrived on time
28 juillet 2024
Réponse de Livivo
Hi Gillian,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Good service
Ordered on Saturday and delivered on Monday
Fast efficient service
Quality item
28 juillet 2024
Réponse de Livivo
Hi Margaret,
Thanks so much for leaving us an excellent review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Mr Steve czHad no issues was delivered on time and…
Had no issues was delivered on time and was kept updated
30 juillet 2024
Avis spontané
Réponse de Livivo
Hi Steve,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Gloria,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Juris,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Okokokokok
20 juillet 2024
Réponse de Livivo
Hi William,
Thanks so much for leaving us a great review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Terrific customer service.
Terrific customer service.
I created an account and was emailed a discount voucher for my first purchase. This however did not work and no discount was applied. I completed the order anyway ,and true to their word it came on next day delivery. Fantastic I thought. I contacted their customer desk anyway let them know about the discount not working and they applied it for me. So I have since made another purchase with this very transparent and trustworthy supplier .
Truely a full five star experience
20 juillet 2024
Avis spontané
Réponse de Livivo
Hi Andrew,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Good product at a great price.
Good product at a great price.
Fast delivery and well packaged 👍
10 juillet 2024
Réponse de Livivo
Hi Bridget,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Excellent customer service
Possibly one of the best customer service experiences that we've had in the past few years. We bought an airzzZ double bed in November 2023, however we discovered it to be faulty in June 2024 after very little use. Very unexpected, but after writing to Livivo, they happily sent out a new one with no quibble. Excellent service, thank you.
10 juillet 2024
Avis spontané
Réponse de Livivo
Hi Richard,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Poor item
Poor item, at 110 cm far too short for any child older than 4.
Very disappointed .
Emailed site for full refund and how to return but have had no response
9 juillet 2024
Réponse de Livivo
Hi Mary,
Thanks for reaching out! Our team responded yesterday as we do not operate over the weekend. Can you please check your junk/spam inbox in case the return information has been received here instead?
Please do let us know how you get on as we are awaiting a response from you.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Gianni,
Thanks so much for leaving us a lovely review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Donna,
Thanks so much for leaving us a lovely review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Mai,
Thanks so much for leaving us an excellent review, it is greatly appreciated.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi,
Thanks so much for leaving us a brilliant review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Could have caused a house fire
Purchased the Livivo 17L halogen oven on 12th January 2023, so just reaching 18 months of age. 6 months after buying glass bowl spontaneously shattered and was quickly replaced. Few nights ago however much more serious issues. Our smoke alarms were triggered, the kitchen was full of white electrical smelling smoke billowing from the main fan/bulb body of the halogen oven. Power immediately isolated and part taken outside where thick white smoke continued to billow out.This was extremely worrying given it could have resulted in a house fire, not only that but no fuses were tripped either. The item was bought directly from HSI Global limited via your Amazon store, HSI being your parent company. I emailed both Livivo and HSI Global about this serious electrical safety issue. So far I have received no response. Very poor given it cost almost £65.00 one should expect more than 18 months use, one should also expect electrical safety and these imported items won't actually burn your house down.
4 juillet 2024
Avis spontané
Réponse de Livivo
Hi Carl,
Thanks for taking the time to reach out. So sorry to hear this, however, we have not received any previous communication from you.
No details have been left for us to contact you directly, so on this occasion, please do reach out via your Amazon order number to our HSI GLOBAL team.
Our team respond within 24 hours and will be able to assist you further with this issue.
Please accept our sincere apologies for any inconvenience caused.
Please don't hesitate to reach out if you have any further concerns in the meantime.
Kind regards,
Team LIVIVO
Air fryer - unexpected present
We have been given the air fryer as a present but there was no instruction manual. I contacted Livivo hoping they could help, a lot of companies seem to ask you to pay for user guides/manuals.
Within the hour I had a PDF of the manual delivered to my e-mail.
Can't fault their customer services.
The fryer looks great and well built. Will now be able to try it.
10 juillet 2024
Avis spontané
Réponse de Livivo
Hi Jennifer,
Thanks so much for leaving us a brilliant review. So pleased to hear you were impressed by the service provided.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Réponse de Livivo
Hi Ana,
Thanks so much for leaving us a brilliant review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
Good price and quick delivery.
30 juin 2024
Réponse de Livivo
Hi Betty,
Thanks so much for taking the time to leave us a 5-star review.
Please don't hesitate to contact us if you require any future assistance.
Kind regards,
Team LIVIVO
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