Liz Earle Avis 

I just love Liz Earle, I love how the products are delivered.

I wish they'd start doing samples with orders again.

I was just at your stand in Dundrum shopping centre so extremely impressed by your employee Sharon Ryan,she was exceptionally kind and helpful and went above and beyond to help me choosing the correct products for my skin-ypu are very lucky to have her working for you. Clair kirby

I ordered over £130 of products from their winter sale between Christmas and New Year. Upon receipt, I noted that the instructions for the x2 body polish items I had bought required a mitt. I emailed customer care to be told the mitt would be in the respective boxes. I replied to say neither tube came with a box. Their latest reply....sorry, the product was sold through our outlet and therefore no mitt included but here is a link so you can buy your own!! At £8 each!! Completely mis sold these items. The website should have made clear they were outlet items, not in boxes and without the required mitts. And the replies between emails take ages, days. Expected better from a premium brand. Won't be a returning customer, which is a shame, as some of the products are lovely.

Ordered a £90 gift box for Christmas on 16th Se, the order did not arrive. I contacted them with proof of purchase but was told I needed more evidence. Emailed to say my order got lost in system. And arrived on the 7th January.
Poor customer service and did not meet expectations of a customer experience.

Used for about 20 years and just found out that perfume, FRANGRANCE is toxic , so upset and disappointed, only the cleanse and polish is fragrance free. time to change my brand. Good bye liz earle. Sells itself as natural ingredients 🙃

I have been buying the shampoo and conditioner for a number of years now from Kathy (what a lovely lady she is)
They have been the best products for my hair, but I have to share my experience with you.
Last year I had cancer for which I received chemotherapy. Through out my treatment the specialist nurses remarked on how shiny and healthy my hair looked. Although my hair thinned, I did not lose it all and I am convinced that your products helped.
I thank you for that.

I have been using there Cleanse & Polish now for about 10 years and it really has helped my skin so much I can't be with out it. First purchased from qvc but now I order directly from them.

Excellent service and customer service staff were brilliant. I had a small issue that was resolved very efficiently. No issues getting through. Got my order quickly. Great service from Liz Earle.

I placed and paid for an order to be sent overseas, for a christmas gift.
Today I receive an email saying my order has been cancelled, and payment refunded.
No explanation and no apology.
Shabby treatment of a previously loyal fan of the brand.

I recently put in an order for 2 Christmas presents after submitting my order I had an immediate email apologising the item had gone out of stock my money was returned immediately I was sent a complimentary gift.how kind and what awsome customer care well done Liz earliexx

I contacted live chat as I had a problem with one of my orders and I spoke to Jane who was so lovely and got everything fixed right away - was perfect customer service! x

I love Liz Earle products, I have been using them for years, and won't use anything else. The body cream is a particular favourite of mine. I use the body wash, body cream, hot cloth cleanser daily.

Fabulous experience at Boots Middlebrook, Bolton. I went to The Liz Earle Stand today and they had sold out of stock of the item I went in to buy, it was coming soon. However; the lovely sales assistant Emily helped me and suggested alternatives. I even ended up buying an extra luxury, some Liz Earle perfume. Thank You Emily, you're a star; I hope to see you again soon. I've been using Liz Earle products for 26 Years now and would highly recommend them. Kind regards Julie x

I adore Liz Earle products. I recently tried to change to something a little better value for money but I’ve gone back as my skin wasn’t the same. Love that you receive some free products. Slight mix up with not sending my free mini items but they sent them straight away once I informed them and got them quickly. Very happy.

Con promises 20.percent off 1st order then there is a whole.load of exclusions . Was only buying it as a gift. So will.go elsewhere .

IMPRESSIVE..took me a while to try cleanse & polish..BUT..when I did..theres no going back...my complextion is super smooth & glowing.....love the feeling of the product..& the gentle exfoliation...Give it a go...

They changed the formula of their Skin Repair moisturiser a few years ago. The new one made my face sting and left it greasy. Since then, I've tried to find a similar cream to their original. No other cream compares to the original one sadly - if only they'd kept Liz's original formula which was a best seller.

I received my Liz Earle order today.

On top of what I ordered, I received the following items FREE:-
three small samples:-
Eyebright Soothing Eye Lotion - 50 ML
Smooth and Glow Exfoliating Tonic - 50 ML
Skin Repair Light Cream - 15 ML, and
Botanical Shine Daily Moisture Conditioner - 200 ML - full size
Botanical Shine Shampoo - 200 ML - full size

My order was for the hand cream set, and a bottle of perfume. I paid an extra £3 for a gift box for the perfume, as it is for a Christmas present, and the box and bow which it has been placed in is beautiful.

Thank you Liz Earle :)

I HAVE BEEN USING YOUR PRODUCTS FOR YEARS AND THIS PASS WEEK MY GRANDAUGHTER HAS BEEN STAYING WITH ME SHE IS SIXTEEN AND HAS SENSITIVE SKIN SO SHE NOW MOST OF MY PRODUCTS AND THERE HAVE HELPED SO MUCH SO ON HER BEHALF WOULD LIKE TO THANK YOU

Very unusual customer service. In fact their attitude is the customer is always wrong. If you dare to complain they tell you to shop elsewhere.
Hilarious.
I wonder how much longer they can continue.