Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Voir plus
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The lady from Lloyd's Clinical who phoned me Friday to advice me of my delivery was absolutely fantastic. She was very patient with me & explained everything thoroughly. Thank you so much.
L'entreprise a répondu
As a new patient to the service I am, as yet, not completely aware of how things work. I wanted to organise a delivery of medication early due to holiday. I spoke to Karen who was fantastic. Kind, pat... Voir plus
L'entreprise a répondu
Jo had a friendly approach and dealt with my query effectively. He gave me good advice about taking my time to register on the app as he said it times out it has to be reset.
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Coordonnées de contact
Etats-Unis
- lloydsclinical.com
4,7
Excellent
953 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Brilliant service
7 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Kate,
Thank you for leaving a review. We are very pleased to hear that you are happy with our service and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Thank you Lloyds Clinical
I would just like to thank everyone at Lloyds Clinical. When I began my new medication I was very unsure about taking it, however the home visit from the nurse was amazing and put all of my fears to rest. If I had any further questions there is always someone to talk to on the help line and if they can't answer your question straight away then they find out the information necessary and will call you back. The delivery staff are all so very friendly they arrive promptly with your medication and always make sure that you put it straight into the fridge. They are happy to replace my sharps bin, even if I didn't order one!! Everyone I have spoken to, from Nurse to delivery drivers have always been kind and supportive and that makes such a difference so thank you all at Lloyds Clinical.
5 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Claire
Thank you so much for leaving such a kind review. We’re delighted to hear about your positive experience with our nursing team and how they helped put your mind at ease during their training visit with you.
We're also really grateful for your kind comments about the service that both our dedicated Patient Services Team and our delivery drivers provide to you. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I am very happy with this service
I am very happy with this service
She explained well all the details
5 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Umme Habiba,
Thank you so much for your review. We’re really pleased to hear that you’re happy with the service and that everything was explained clearly and in detail. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
A new patient
As a new patient to the service I am, as yet, not completely aware of how things work. I wanted to organise a delivery of medication early due to holiday. I spoke to Karen who was fantastic. Kind, patient , informative and extremely helpful. Thank you so much.
5 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Sue,
Thank you so much for your review. We’re really pleased to hear that, as a new patient, you felt well supported and that Karen was able to help you organise your delivery ahead of your holiday. It’s wonderful to know you found her kind, patient, informative, and extremely helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Great service got no problem with this…
Great service got no problem with this service wish my doctors was good as this
5 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Billy,
Thank you so much for your review. We're really pleased to hear that you’ve had a positive experience with our service and found everything to run smoothly. Your kind comparison is much appreciated, and we’re glad we could support you well. Thank you for taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Changing delivery dates
I telephoned today to change delivery date the young man was very helpful polite and friendly it makes such a difference it takes the stress out of health problems .a great team including the delivery staff
4 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Yvonne,
Thank you so much for your review. We're really pleased to hear that our team was able to support you in changing your delivery date and that you found the service polite, friendly, and helpful. It’s great to know that this helped reduce stress during what can already be a challenging time, and we’re glad you recognised the efforts of both our helpline and delivery teams. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
First time using this service and am…
First time using this service and am very impressed and happy with the help I received. Very professional and friendly.
4 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Katie,
Thank you so much for your review. We're delighted to hear that this was your first experience using our service and that you found the support professional, friendly, and helpful. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I am so glad i dont have to use there…
I am so glad i dont have to use there service anymore. The cant seam to understand that some people they deliver too work, and go out. Being told the day before the delivery when they are going to arrive is unhelpful. Especially as you cannot specify morning or afternoon. For me i was only able to get my delivery approximately 5 days out of the month due to my shift pattern. All they could do was change it from 8-6 to 9-5 as if that makes any real difference.
6 juin 2025
Avis spontané
Réponse de Lloyds Clinical
Dear Eric,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delivery arrangements can be when balancing work and other commitments.
We recognise the concerns you’ve raised around delivery notice, time windows, and flexibility, and we appreciate you explaining the impact this had for you. We have requested further information so we can look into this appropriately and review whether improvements can be made to our delivery processes and communication.
Thank you for taking the time to share your experience, as feedback like this helps us identify areas where we need to do better.
Kind regards,
Patient Safety and Complaints Improvement Team
I required to call and arrange my…
I required to call and arrange my prescription delivery and spoke to Joe - who was very friendly, helpful and efficient.
Thank you 🤗
30 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jane
Thanks for your lovely review! We’re glad to hear Joe was friendly, helpful, and efficient in arranging your prescription delivery.
Kind regards
Patient Safety and Complaints Improvement Team
I just had a phoncall with Julie
I just had a phoncall with Julie. She was amazing throughout the call. It was so nice she was so understanding and could relate. Very polite and friendly from start to finish, Excellent
30 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Dyann
Thanks so much for your great review! We’re really pleased to hear Julie made your call such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent call manner
The lady who called was very professional yet warm and friendly in her conversation with me. It wasnt a call spouting medical jargen. She was very informative yet her manner was aware of making me feel comfortable and answering her questions that it seemed like a conversation not completing a check list. Five star service
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Victoria,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding our service. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Always so helpful & friendly
Extremely friendly when calling to order my ms treatment. Very warm & understanding. It’s always nice to be able to talk to someone friendly when you’re already going through a lot. I think the person I got was called Karen if I remember correctly. Thank you.
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Bella,
Thank you for taking the time to share your experience with Karen form our Patient Services team. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards Patient Safety and Complaints Improvement Team
Great customer service
I had some difficulties recieving my delivery, made a call to the team were extremely helpful spoke to Joel who looked after my requirements and has done his upmost to ensure everything works out
28 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Martyn,
We are sorry to hear about your initial challange and we’d like to thank you for sharing your feedback with us. We are thrilled to hear your positive comments about our Patient Services team who assisted you, and we are glad they were able to improve your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic service
Fantastic service , put my mind at ease with the process of receiving medication, the agent was extremely thorough and lovely
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Emma,
Thank you for taking the time to leave your feedback. Patient voices are essential to the work we do and we are glad to hear about your experience with our Patient Services team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite and helpful
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Lee,
Thank you for taking the time to share your experience with us. We’re really pleased to hear your feedback, as patient experience is extremely important to us.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds Clinical -I have just spoken to…
Lloyds Clinical -I have just spoken to an advisor called Joe ,he dealt with my enquiry and order super efficiently and was extremely helpful.
28 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jan,
Thank you so much for your review. We’re really pleased to hear that Joe was able to deal with your enquiry and order so efficiently, and that you found him extremely helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very old fashioned can't contact you…
Very old fashioned can't contact you on WhatsApp as to be land line or mobile grown to big to fast forgot about them that made them grow. still pretty stupid via hospital and them I took 6 months supply where my mobile did not work but same number worked on WhatsApp.. they know I takes it once a week so they wanted to deliver one month after I returned with no meds. They glad to grow but to stupid to improve
23 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you raising these concerns.
We understand the frustration you’ve described around contact methods, delivery scheduling, and the impact this had when you were without medication. This is not the experience we want for our patients. We will look into the points you’ve raised to better understand what happened and identify any improvements needed to our processes and communication.
If you’re willing, we would welcome the opportunity to review this in more detail. Please contact our Patient Services Team directly so we can ensure your experience is fully investigated and appropriately addressed.
Thank you again for your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I feel like I am in safe hands
Very informative and I feel like I am in safe hands
27 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Megan,
Thank you so much for your review. We're really pleased to hear that you found the information provided helpful and that you felt safe and well supported throughout your interaction. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and informative
Very helpful and informative
Very polite and friendly lady
27 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Cathie,
Thank you so much for your review. We're really pleased to hear that you found the support helpful and informative, and that the team member you spoke with was polite and friendly. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I spoke with a lovely lady today
I spoke with a lovely lady today. She was very polite, helpful and very informative.
She discussed everything with me, from delivery to how and when to use my medication. I am very happy with the call I recieved today.
27 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you had such a positive experience and found the team member polite, helpful, and informative. It’s great to know that delivery arrangements and your medication were explained clearly, helping you feel confident and supported. We really appreciate you sharing your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
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