Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Voir plus
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Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Voir plus
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Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Voir plus
L'entreprise a répondu
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Coordonnées de contact
Etats-Unis
- lloydsclinical.com
4,7
Excellent
967 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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First time using this service and am…
First time using this service and am very impressed and happy with the help I received. Very professional and friendly.
4 mai 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Katie,
Thank you so much for your review. We're delighted to hear that this was your first experience using our service and that you found the support professional, friendly, and helpful. We really appreciate you taking the time to share your positive feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I am so glad i dont have to use there…
I am so glad i dont have to use there service anymore. The cant seam to understand that some people they deliver too work, and go out. Being told the day before the delivery when they are going to arrive is unhelpful. Especially as you cannot specify morning or afternoon. For me i was only able to get my delivery approximately 5 days out of the month due to my shift pattern. All they could do was change it from 8-6 to 9-5 as if that makes any real difference.
6 juin 2025
Avis spontané
Réponse de Lloyds Clinical
Dear Eric,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating delivery arrangements can be when balancing work and other commitments.
We recognise the concerns you’ve raised around delivery notice, time windows, and flexibility, and we appreciate you explaining the impact this had for you. We have requested further information so we can look into this appropriately and review whether improvements can be made to our delivery processes and communication.
Thank you for taking the time to share your experience, as feedback like this helps us identify areas where we need to do better.
Kind regards,
Patient Safety and Complaints Improvement Team
I required to call and arrange my…
I required to call and arrange my prescription delivery and spoke to Joe - who was very friendly, helpful and efficient.
Thank you 🤗
30 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jane
Thanks for your lovely review! We’re glad to hear Joe was friendly, helpful, and efficient in arranging your prescription delivery.
Kind regards
Patient Safety and Complaints Improvement Team
I just had a phoncall with Julie
I just had a phoncall with Julie. She was amazing throughout the call. It was so nice she was so understanding and could relate. Very polite and friendly from start to finish, Excellent
30 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Dyann
Thanks so much for your great review! We’re really pleased to hear Julie made your call such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent call manner
The lady who called was very professional yet warm and friendly in her conversation with me. It wasnt a call spouting medical jargen. She was very informative yet her manner was aware of making me feel comfortable and answering her questions that it seemed like a conversation not completing a check list. Five star service
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Victoria,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding our service. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Always so helpful & friendly
Extremely friendly when calling to order my ms treatment. Very warm & understanding. It’s always nice to be able to talk to someone friendly when you’re already going through a lot. I think the person I got was called Karen if I remember correctly. Thank you.
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Bella,
Thank you for taking the time to share your experience with Karen form our Patient Services team. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards Patient Safety and Complaints Improvement Team
Great customer service
I had some difficulties recieving my delivery, made a call to the team were extremely helpful spoke to Joel who looked after my requirements and has done his upmost to ensure everything works out
28 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Martyn,
We are sorry to hear about your initial challange and we’d like to thank you for sharing your feedback with us. We are thrilled to hear your positive comments about our Patient Services team who assisted you, and we are glad they were able to improve your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic service
Fantastic service , put my mind at ease with the process of receiving medication, the agent was extremely thorough and lovely
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Emma,
Thank you for taking the time to leave your feedback. Patient voices are essential to the work we do and we are glad to hear about your experience with our Patient Services team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite and helpful
29 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Lee,
Thank you for taking the time to share your experience with us. We’re really pleased to hear your feedback, as patient experience is extremely important to us.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds Clinical -I have just spoken to…
Lloyds Clinical -I have just spoken to an advisor called Joe ,he dealt with my enquiry and order super efficiently and was extremely helpful.
28 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jan,
Thank you so much for your review. We’re really pleased to hear that Joe was able to deal with your enquiry and order so efficiently, and that you found him extremely helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very old fashioned can't contact you…
Very old fashioned can't contact you on WhatsApp as to be land line or mobile grown to big to fast forgot about them that made them grow. still pretty stupid via hospital and them I took 6 months supply where my mobile did not work but same number worked on WhatsApp.. they know I takes it once a week so they wanted to deliver one month after I returned with no meds. They glad to grow but to stupid to improve
23 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you raising these concerns.
We understand the frustration you’ve described around contact methods, delivery scheduling, and the impact this had when you were without medication. This is not the experience we want for our patients. We will look into the points you’ve raised to better understand what happened and identify any improvements needed to our processes and communication.
If you’re willing, we would welcome the opportunity to review this in more detail. Please contact our Patient Services Team directly so we can ensure your experience is fully investigated and appropriately addressed.
Thank you again for your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I feel like I am in safe hands
Very informative and I feel like I am in safe hands
27 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Megan,
Thank you so much for your review. We're really pleased to hear that you found the information provided helpful and that you felt safe and well supported throughout your interaction. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and informative
Very helpful and informative
Very polite and friendly lady
27 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Cathie,
Thank you so much for your review. We're really pleased to hear that you found the support helpful and informative, and that the team member you spoke with was polite and friendly. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I spoke with a lovely lady today
I spoke with a lovely lady today. She was very polite, helpful and very informative.
She discussed everything with me, from delivery to how and when to use my medication. I am very happy with the call I recieved today.
27 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you had such a positive experience and found the team member polite, helpful, and informative. It’s great to know that delivery arrangements and your medication were explained clearly, helping you feel confident and supported. We really appreciate you sharing your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and friendly advisor
Spoke with Karen, she was great, really friendly and helpful and made ordering my missing medication hassle free, information explained about the new app and how to register with the link I will get sent out, great service overall
27 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Hi Liam,
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that Karen supported you with ordering your missing medication and made the process easy for you. It’s great to know she was able to walk you through the new app and what to expect next.
We’ll pass your kind words on to her.
Lloyds Clinical
Had a lovely lady who helped me with my…
Had a lovely lady who helped me with my new meds and all the information I needed to know thank you
24 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Marion,
Thank you for sharing this lovely feedback. We’re so glad to hear our colleague was able to guide you through your new medication and make sure you had all the information you needed.
We really appreciate you taking the time to let us know.
Lloyds Clinical
Spoke with Joe regarding changing my…
Spoke with Joe regarding changing my mobile telephone number and arranged my next delivery. Wonderful customer service and telephone manner. Thanks Joe for your assistance.
24 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jonathan,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Joe's support made the process smooth for you.
We’ll be sure to pass your thanks on to him.
Lloyds Clinical
Excellent service time with joe…
Excellent service every time with Lloyds team 👍 had a lovely guy from team member this morning his name is was Joe and very good taking time to organise my next delivery 10/10 thanks Kelly Rourke Angus
24 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Mrs Rourke,
Thanks so much for your lovely feedback.
We’re really glad to hear Joe took great care of you this morning and helped get everything organised for your next delivery. We’ll make sure your kind words are passed on to him.
Thanks again for taking the time to share your positive experience with us.
Lloyds Clinical
Excellent service
Excellent service , always very helpful.
Very polite and professional
24 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jane
Thank you for your feedback. We’re pleased to hear you received excellent service and found our team helpful, polite, and professional.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
Fantastic clear calm phone call with Joe. He had brilliant phone etiquette and resolved query without hesitation. An asset to the team, keep up the great service.
24 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear JM
Thank you for your fantastic feedback. We’re delighted to hear about your positive experience with Joe and will be sure to pass on your kind comments. We really appreciate you taking the time to share this and thank you for your support.
Kind regards
Patient Safety and Complaints Improvement Team
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