Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Voir plus
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Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Voir plus
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Has always been a pleasure on the phone. All deliveries have been on time and all confidence still stays with this company. The service over the phone has always been on point. Very polite staff. Deli... Voir plus
L'entreprise a répondu
Very pleasant and informative, the caller was named Judy and she explained all the finer details regarding delivery and home storage of the subcutaneous injections. I now feel happier having a separat... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Coordonnées de contact
Etats-Unis
- lloydsclinical.com
4,7
Excellent
969 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I’m very happy with Lloyds clinical…
I’m very happy with Lloyds clinical services. They have clear friendly communication about their service and are always professional, helpful and have good communication over our deliveries. Joe has excellent customer service over the phone and I’d highly recommend Lloyds Clinical.
19 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Hi Michelle,
Thank you for your 5‑star review. We’re delighted to hear that you’ve had such positive experiences with our service and communication. It’s great to know Joe provided excellent support over the phone. Your recommendation means a lot to us.
Warm regards,
Lloyds Clinical
Helpful and friendly advisor
I spoke to Joe today to arrange my next delivery and he was extremely nice and professional. I asked him about getting a smaller sharps bin ( I've asked before and been told there's no choice), he talked through all the options and helped me choose one that would fit in my medical cupboard. Thanks very much Joe, much appreciated 👍
19 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Hi Lynne,
Thank you for your 5‑star review. We’re delighted to hear that Joe provided such professional support and helped you find a sharps bin that works for your space. Your appreciation means a great deal, and we’ll be sure to pass your thanks on to him.
Warm regards,
Lloyds Clinical
Easy to access help when needed.
Easy to access help when needed.
Caring and courteous.
Thank you!
18 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient,
Thank you for taking the time to share your experience with us. We’re really pleased to hear your feedback, as patient experience is extremely important to us
Kind regards
Patient Safety and Complaints Improvement Team
Spoke to Joe
Spoke to Joe, he was very polite and sorted my issue quickly and with no fuss. Excellent customer service
18 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Hi Victoria,
Thank you for your 5‑star review. We’re glad to hear that Joe handled everything politely and resolved the issue so smoothly. Your feedback is truly appreciated.
Warm regards,
Lloyds Clinical Team
New customer
New customer , setting up my repeat medication delivery, very helpful lady guided me through the whole process, quick easy and professional.
17 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Hi Billy,
Thank you for your 5 star review.
We’re really pleased to hear your first experience with us was so smooth and that our team member was able to guide you during the setting up process so easily and professionally. We appreciate you taking the time to share your feedback.
Warm regards,
Lloyds Clinical Team
Friendly
Friendly, helpful, efficient & clear. Would have no hesitation calling again for help or advice.
17 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Alrene,
Thank you for your kind feedback. We’re so pleased to hear your positive experience with our team. It’s great to know you’d feel confident calling again for support or advice. We really appreciate you taking the time to share your experience.
We are to help.
Lloyds Clinical Team
Thank you Julie
I spoke with Julie who was just the best, she was so helpful, kind and I must say absolutely hilarious (in a very professional way of course). It was such a pleasure to speak with her, she certainly needs a medal with having to put up with people like me.
Thank you Julie you made my day, and I really hope I get to speak to you again, we need more like you in this world.. @symbol
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Sue,
Thank you so much for your lovely 5‑star review. We’re delighted to hear that Julie was able to support you with such kindness and professionalism. Your feedback means a great deal, and we’ll be sure to share your message with her.
Lloyds Clinical Team
Excellent care towards patients
Once again I had an excellent experience phoning Lloyd’s clinical. Every time I phone I speak to the most helpful people, who cannot do enough for me. They are always so polite and pleasant. They are so organised right from delivery dates being given out up to the actual delivery itself. They have an excellent system which clearly works. Thank you.
17 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Miss Docherty,
Thank you so much for your wonderful feedback. We’re delighted to hear that you continue to have such positive experiences when calling Lloyds Clinical.
We truly appreciate you taking the time to share your experience, and we’re glad our system and team continue to meet your needs.
Lloyds Clinical Team
Very good service provided on the phone…
Very good service provided on the phone .
All information required was provided . Thorough and clear .
Delivery arranged and space for queries allowed .
I'm new to this home care pharmacy , but my first impression was very positive
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ana,
We’re very grateful that you took the time to share your experience with our Patient Services Team. Hearing directly from patients helps us recognise what we’re doing well and where we can continue to learn.
Kind regards
Patient Safety and Complaints Improvement Team
The lady i spoke too was absolutely…
The lady i spoke too was absolutely brilliant, she sorted the injections out for me to start next Monday, can't wait many thanks alan.
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Alan,
Thank you for leaving this feedback regarding your experience with our Patient Services Team. Hearing from patients is vital to us and helps us continue developing and improving our services.
Kind regards
Patient Safety and Complaints Improvement Team
Was my pleasure to talk with this…
Was my pleasure to talk with this gentleman today, I don’t remember the name but it was very Kind and helpful thank you
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ignazio,
Thank you for your kind words and for taking the time to leave feedback. We’re really pleased to hear that you had a positive experience. Patient experience is incredibly important to us, and hearing directly from patients helps us recognise what we’re doing well and where we can continue to improve.
Kind regards
Patient Safety and Complaints Improvement Team
Jade was absolutely fantastic
Jade was absolutely fantastic. Very reassuring and knowledgeable. She put my mum's mind at rest - no mean feat as she was very anxious to start this new medication!
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear patient,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding your family's experience with Jade. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Réponse de Lloyds Clinical
Dear Courtney Cole,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Great helpful friendly staff
Very helpful. Very cheerful makes a potentially stressful situation straight forwards. Great staff who do a wonderful job
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Gary,
Thank you for taking the time to share your feedback. We’re pleased to hear about your positive experience. Patient experience is very important to us, and your comments help us to provide the best service possible.
Kind regards
Patient Safety and Complaints Improvement Team
I have only just been put with this…
I have only just been put with this company. The delivery was only a few minutes late but was not a problem. I was unsure about how to adninister the medication so rang about a nurse visit for help. I spoke to joe on 16th april and he was very helpful and went over and above to sort the nurse visit out also sorted the next two deliveries out for me. What could have been a stressful time was made so much easier with the help i received from joe. Thank you so much. Wendy Ridgley
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Wendy,
We are glad to hear that you have had a positive experience with us so far. We are delighted to hear your comments about Joe who assisted you with your delivery.
Thankyou for sharing your feedback with us, listening to our patients is extremely important to us and your comments help us continue to improve the care and service we provide
Kind regards
Patient Safety and Complaints Improvement Team
Sue was incredible
Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional, and made the whole experience a real pleasure. Support like this is truly a gem these days. Thank you.
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient Agnieszka,
Many thanks for leaving a review about our service. We're delighted to hear about your positive experience with our Patient Services Team, and we really value your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
I have spoken to Joe for my delivery…
I have spoken to Joe for my delivery arrangements. He was very helpful very polite.
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Rimsha,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments about Joe, who assisted you today with your delivery. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was super helpful on the phone
Joe was super helpful on the phone - making arrangements for medication delivery very easy and stress free to coordinate delivery day and sharps bin replacement. Always find the team helpful when I speak with them.
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ben
Thank you for your kind feedback. We’re really pleased to hear that Joe was able to make arranging your medication delivery and sharps bin replacement easy and stress free. Thank you for taking the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Joe was fantastic!!
Joe was fantastic! Really thorough and helpful, even with being delayed with my injection (hospitals fault) and the call disconnected he rung me back straight away and was so pleasant! A credit to the team and Lloyds Clinical
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Amy-May
.Thank you for your lovely feedback. We’re delighted to hear that Joe provided such thorough and pleasant support, even under challenging circumstances, and ensured everything was followed up promptly.
Kind regards
Patient Safety and Complaints Improvement Team
A superb service!
A superb service! I was proactively contacted if I hadn't booked in my next delivery where flexible dates were readily available. Medication always arrived during the time slot arranged and delivered by polite and helpful couriers. Any correspondence with staff was efficient and effective with the advisors being helpful and respectful. I highly recommend this 5 star service.
5 mars 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ems
Thanks so much for the great feedback! We’re really glad you found the service reliable and easy, from the reminders to the smooth deliveries. It’s lovely to hear the team and couriers made a good impression. We really appreciate the recommendation!
Kind regards
Patient Safety and Complaints Improvement Team
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