Call queuing system is quite lengthy but high volume of calls would explain this Constant updates about place in queue is helpful + the call handlers are very good. Real cause of delays on delivery... Voir plus
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Just had a call from Lloyds Clinical about a new medication I’m starting, and the lady was very clear and I could understand everything she said. A pleasure speaking with her.
The nurse was so friendly, so clear in her instructions. No question was a silly question. She was so patient and very helpful. Amazing. The delivery came at the time expected the day before. Great s... Voir plus
Very friendly and helpful staff. Took time to explain each step and confirm details. Arranged first delivery during initial phone call which should be in the next few days. So far experience is... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Coordonnées de contact
Etats-Unis
- lloydsclinical.com
4,7
Excellent
971 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Joe was fantastic!!
Joe was fantastic! Really thorough and helpful, even with being delayed with my injection (hospitals fault) and the call disconnected he rung me back straight away and was so pleasant! A credit to the team and Lloyds Clinical
16 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Amy-May
.Thank you for your lovely feedback. We’re delighted to hear that Joe provided such thorough and pleasant support, even under challenging circumstances, and ensured everything was followed up promptly.
Kind regards
Patient Safety and Complaints Improvement Team
A superb service!
A superb service! I was proactively contacted if I hadn't booked in my next delivery where flexible dates were readily available. Medication always arrived during the time slot arranged and delivered by polite and helpful couriers. Any correspondence with staff was efficient and effective with the advisors being helpful and respectful. I highly recommend this 5 star service.
5 mars 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ems
Thanks so much for the great feedback! We’re really glad you found the service reliable and easy, from the reminders to the smooth deliveries. It’s lovely to hear the team and couriers made a good impression. We really appreciate the recommendation!
Kind regards
Patient Safety and Complaints Improvement Team
Sue Wilson was very polite and…
Sue Wilson was very polite and explained the new system change which will be happening gradually. She booked 2 months deliveries so I will have enough medication. An overall professional conversation. Thank you.
15 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Annette
Thank you for your kind feedback. We’re pleased to hear that Sue was polite and clear in explaining the upcoming system changes, and that she was able to arrange your deliveries to ensure continuity of your medication. We appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent medication provider
I have given the five star rating because person who rang me about my delivery of new medication was excellent, knew what they were talking about and was very nice and they answered any queries that I had.
14 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Fiona
Thank you very much for your kind review. We're delighted to hear that our Patient Services Team provided excellent support to you and answered all your questions about our service. We really appreciate you taking the time to share your positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
They are friendly and do their absolute…
They are friendly and do their absolute best to make sure my meds are with me for when I need them, today Joe was lovely, polite and made me feel at ease, I have never had a bad experience with any of the staff always try their best to help
14 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Sharon
Thank you so much for your kind review. We're delighted to hear your positive comments, not only about Joe from our dedicated Patient Services Team, but our overall service. We're committed to providing an excellent patient experience and we're very grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Well organised and straightforward with…
Well organised and straightforward with arranging my medication delivery but also friendly.
14 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Clare
Thank you for taking the time to leave a review. We're delighted to hear about your positive experience and are really grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service and quick…
Great customer service and quick delivery.
13 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient
Many thanks for leaving a review. We're pleased to hear your positive comments about our service and we really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The girl was very helpful and provided…
The girl was very helpful and provided me with all the information I required, thank you
13 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Lee-Anne
Thank you for leaving a review. We're pleased to hear about your positive experience with our Patient Services Team who carefully explained our service to you. We're grateful for your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent help!
Full description on dates and delivery’s, excellent friendly help. I appreciate what is done full heartedly. Thank you to Karen for her help!
13 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear William,
Thank you so much for your review. We're delighted to hear that you found the support clear, friendly, and helpful, and that the information around dates and deliveries was well explained. It’s wonderful to know that Karen was able to support you so positively. We really appreciate your kind feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very friendly & helpful staff😊
13 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jenny,
Thank you so much for your review. We're so pleased to hear that you found our staff friendly and helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I recieved a fonecall from a lovely…
I recieved a fonecall from a lovely lady who explained everything to me precisely what was going to happen and every question I asked she covered it I felt reasured on what to do with the medication I will be recieving
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you had a positive experience and felt reassured after speaking with our team member. It’s great to know that everything was explained clearly and that your questions were fully addressed regarding your medication. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I was speaking with very nice gentleman…
I was speaking with very nice gentleman today. He help me to change my delivery date. Very helpful and professional.
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Klaudia,
Thank you so much for your review. We're pleased to hear that you had a positive experience and that the colleague you spoke with was helpful and professional in supporting you to change your delivery date. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Everyone I speak to from delivery men…
Everyone I speak to from delivery men to helpline workers are helpfull,careing and pleasant.
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Ian,
Thank you so much for your review. We're delighted to hear that everyone you’ve spoken with, from our delivery drivers to our helpline team, has been helpful, caring, and pleasant. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Spoke to two people through the phone…
Spoke to two people through the phone both were lovely and really helpful. Friendly and well organised, I was spoken through next steps with organising prescriptions and asked if I had any further questions. They also answered my questions well.
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Beth,
Thank you so much for your review. We're really pleased to hear that you had such a positive experience when speaking with our team. It’s great to know that both colleagues were friendly, helpful, and well organised, and that they took the time to clearly explain the next steps and answer your questions. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Introductory call went smoothly and…
Introductory call went smoothly and excellent manner. A pleasure
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear George,
Thank you so much for your review. We're pleased to hear that your introductory call went smoothly and that you found the manner of the team member excellent. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Lady was very friendly and helpful
Lady was very friendly and helpful. Explained situation clearly and concisely
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Elizabeth,
Thank you so much for your review. We're pleased to hear that you found the team member friendly and helpful, and that the situation was explained clearly and concisely. We really appreciate your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Phoned up to get a letter to go abroad…
Phoned up to get a letter to go abroad with my medication. Phoned answered quickly and politely. Was dealt with swiftly and made to feel important. Great service .
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Sharon
Thank you for your feedback. We’re pleased to hear your call was answered quickly and that you felt supported and well looked after. We’re glad we could help.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service today by Joe
Excellent service today by Joe. Friendly and very efficient.
10 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Patient
Thank you for your feedback. We’re glad to hear Joe provided friendly and efficient service.
Kind regards
Patient Safety and Complaints Improvement Team
Great customer service
Spoke to someone today to start my new medication. I had great customer service. The lady first called me at a time I couldnt talk but was happy to give me a callback at a more convenient time. She was lovely and went through everything with me and ensured any questions were answered. Would recommend
9 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Molly
Thank you for your lovely feedback. We’re really pleased to hear you received great customer service and that the team were able to accommodate a convenient callback time and answer all your questions. We really appreciate the recommendation.
Kind regards
Patient Safety and Complaints Improvement Team
Anna was very helpful
Anna was very helpful, polite and booked my next delivery in very easily, she also sent me some details I asked for and explained what to do if I needed further help. Thankyou
9 avril 2026
Avis spontané
Réponse de Lloyds Clinical
Dear Jackie,
Thank you for your feedback. We’re delighted to hear the call was helpful and you were positively assisted by our Patient Services Team. We really appreciate you sharing your experience.
Kind regards
Patient Safety and Complaints Improvement Team
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