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loc8me.co.uk Avis 

1 227
•
TrustScore 4.5 sur 5

4,4

Centre d'hébergement pour étudiants
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Lisez les avis des autres

Noté 1 sur 5 étoiles

I wish there was an option was for no stars. This company had no compassion and care whatsoever if you are going to rent to students you need to realise we are not people with proper jobs they... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Connor was extremely helpful with all aspects of the process. He removed any anxiety and worries I had and allowed for a seamless move. Couldn’t have gone any better

L'entreprise a répondu

Noté 5 sur 5 étoiles

Phil G came round from Loc8me to help with a few maintenance jobs at the house and did a great job. He fixed issues with the door stops, helped clear and tidy the garden, and sorted several other bi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

we had josh help us with houses for next year, the first house didn’t go to well, and after having one of our group drop out, josh was amazing at trying to find us other options as quickly as possible... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Centre d'hébergement pour étudiants

Écrit par l'entreprise

We are a student accommodation provider that operates in 14 cities and house 6,700 students every year. We remain a step ahead of our competitors in our belief in constantly improving and pushing the standard of student accommodation. Historically a neglected industry, we are always looking at ways to innovate and make sure our properties are the best of the bunch. Our properties are not the only thing we are proud of, as we place great emphasis in our customer service and making sure our tenants feel truly at home. For a lot of students, moving into a student home is a huge step in their independence and we want to make sure we offer the best environment for them to grow. We are powered by a team of passionate, highly enthusiastic individuals, both young and many more experienced! This blend of personalities and capabilities, combined with a unified passion for delivering great customer experiences has driven us to new heights.

Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

1 k avis

5 étoiles
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3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 91 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,4

Tous les avis

(1 227)

325 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Thank you Loc8me

Just finished a reviewing yesterday with my flatmates,and was great!Aaron (our agent) couldn’t have been better. He provided us with all the information we need to know about the houses are areas around,along side having a laugh with us.

Thank you Aaron, and thank you Loc8me
- Paige

8 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Very poor communication and lack of professionalism

From using Loc8me for 2 properties I can say that their list of properties is fine but what really lets them down is their lack of communication and slow response time. They are very quick when you want to sign a property with them (of course). However once you move in they seem to disregard the tenants communication as we have had several problems to do with the houses which recieve no response for weeks and when they do reply it is very unhelpful which leaves me frustrated. Another issue we have seen with their lack of communication is to do with our deposit as after we switched properties we had no communication whatsoever about the status of our deposit until one of our parents had to send an email to them regarding the issue only to find out they have used up most of it without sending us an invoice. Now this would be more acceptable if they had communicated this to us. To make things worse they have not replied at all on regards of how to move forward with recieveing what we are owed. I feel as though they would not have even said anything and kept the deposit if a parent had not communicated with them as some of us tenants have inquired but recieved no useful information on the matter. If you want a housing company that doesn't view its tenants as a bank then try to not use loc8me. Another issue I had was on the moving day where everything was unprofessional with them telling us to arrive at 10am to collect keys and once we arrived they told us that the keys were not available until 3pm. They had changed the key collection time various times right before the move in day only for it to not even be the correct time. The staff didn't seem to care much and basically just told us to go away and come back when they were ready. To make things funnier when I eventually did collect the keys they asked us to follow their instagram but at that point I had enough of them so I did not. Overall they are very unprofessional and don't seem to care about tenants once they have moved in.

8 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

Unsafe and Negligent Management

My experience with Loc8me has been very poor. Communication is slow, staff rarely follow through on what they promised, and issues take far too long to resolve, if resolved at all.
We currently have a breach of security as the front door remains broken. We had a break in because of this with weapons. Our door is still broken, even after the break in, despite a half attempt to piece the door together.
I do not feel safe. My food is stolen more than twice weekly. I do not recommend as I am chasing university support services to support me because of this.

7 octobre 2025
Avis spontané
Logo de loc8me.co.uk

Réponse de loc8me.co.uk

Good morning Shineon,

I’m really sorry to hear that you’re not happy with your experience with loc8me so far.

Regarding the break-in, a temporary fix was put in place to secure the door while the new one was being delivered. I can confirm that the new door has now been fully installed.

With regard to the food theft, as discussed over WhatsApp and email, the codes for all doors have been changed, and the entrance doors have been secured. We believe the issue may have been caused by other tenants not closing the doors properly when entering or leaving the building. We’re continuing to work closely with all tenants to ensure doors are properly shut and locked at all times.

If you’d like to discuss this further, please don’t hesitate to email me directly at rikhil@loc8me.co.uk.

Kind regards,
Rikhil
Branch Manager – loc8me Birmingham

Noté 1 sur 5 étoiles

complete lack of communication and…

complete lack of communication and respect for tenants. we didn’t choose them to be our landlords (there was a last minute switch up). do NOT choose these landlords. our house was dirty and had a rotting mouse in it because they couldn’t be bothered to check the house over. don’t answer texts or fix issues. they are rude, entitled and completely unprofessional. how are four 19 year olds more mature than these.

p.s notice how all of their responses to the one star reviews are all formatted in the same way? it’s because they do not care enough to give a personalised and detailed fix because they are so frequently in the wrong

26 septembre 2025
Avis spontané

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