The UPS Store Avis 106

Well for 3 weeks now I've left a couple different messages on their email at the Aston PA UPS store in reference to questions about work that I need it done . Not one time has anyone responded . Why have a contact us email if no one can take the time to get back to ya. Kind of interested to see if I get ahold of a different location if they will respond or be just as ignorant as the Aston Pa location. I will update you with my results.

I had a solar pool cleaner that needed to be returned. The manufacturer didn't really want to give a refund, so they made alot of rules to discourage returns. I took my pool cleaner and solar panel to the UPS store in Howard Johnsons in Winter Haven Fl. and they packed and returned the cleaner. They even took pics to send to the manufacturer. The end result? A $2800.00 refund, the total cost of my cleaner. I really recommend this UPS Store @1300 3rd St. SW in Winter Haven, the staff go above and beyond your expectations.

Compare to other company i really happy with UPS services. I usually get packages quick. Btu one of my package was lost and i did have some hard time with customer support. They resolve it but it took me 3 times to call them. But thankfully to last representative she really helped me

The UPS STORE #151 in Winter Park Florida staff is the best, I have been with this store for over 20 years.
I ship a lot overseas and miss not being able to ship with USPO, but this was upper management that did this , so I cannot blame the staff at the store. .Thanks for taking care of my mail for 20+ years.

I paid more than $100 to UPS to deliver an envelope containing documents related to a transaction worth over $40,000. I specifically chose UPS and paid a premium price because these documents were time-sensitive and important.

The original package was sent from Lawrenceville, Georgia to Lakeland, Florida. Inside that package was a prepaid return envelope that was shipped on May 22, 2026.

As of May 29, 2026, the return envelope still has not been delivered.

What makes this situation even more frustrating is that I could have sent these documents through USPS for less than $100 and purchased insurance coverage for the contents. Instead, I paid a premium to UPS expecting faster, more reliable service and received the exact opposite.

The tracking information simply states: "Due to operating conditions, your package may be delayed. Your delivery will be rescheduled."

That is not an explanation. It does not tell me where my package is, why it is delayed, or when it will arrive.

When I called customer service, I spent my time navigating automated systems only to reach a representative who could do nothing more than repeat the exact same message I could already see online. No one could provide any meaningful information about the location of the package, the cause of the delay, or an expected delivery date.

I even asked if I could pick up the envelope myself because of the importance of the documents involved. I was told that was not possible. Apparently, no one could tell me where the package was actually being held, and I was not allowed to retrieve it even if I wanted to.

To make matters worse, the tracking history references a facility in Doraville, Georgia, yet UPS could not provide an address where I could go to speak with someone in person or recover my package.

A one- or two-day delay would be frustrating. A week-long delay is unacceptable. A week-long delay accompanied by vague tracking updates, no accountability, no answers from customer service, and no ability to locate or retrieve the package is inexcusable.

UPS charged premium prices for expedited service and then failed to provide the one thing customers are paying for: reliability.

At this point, I am left wondering why anyone would pay extra for UPS when lower-cost alternatives offer insurance options, clearer communication, and, in my experience, more dependable service when something goes wrong.

This shipment contained documents connected to a transaction worth more than $40,000. The complete lack of urgency, transparency, and customer support shown by UPS has permanently damaged my confidence in the company.

BEWARE: Apparently Refrigeration Is a Secret VIP Benefit. Now I understand why this location has a low star rating.

This review is for the UPS Store at 8226 Menaul Blvd NE in Albuquerque.

For approximately nine months, I had refrigerated medication shipped to this location as a UPS Access Point. Every shipment was refrigerated, so I reasonably believed temperature-sensitive medications would be handled appropriately.

Then one shipment was left unrefrigerated and ruined.

An employee acknowledged the issue and documented it. Management had my contact information. No one called. No one apologized. No one followed up.

When the replacement shipment arrived, I finally heard from management not to apologize, but to explain that refrigeration is merely a “courtesy” for non-mailbox customers and that I should not expect my medication to be refrigerated unless I pay for a mailbox.

So apparently the policy is: refrigerate medication for nine months, never tell the customer it’s optional, leave a shipment out and ruin it, then explain afterward that the customer should have somehow known better.

Even more impressive was being told that the store bears no responsibility because I didn’t pick up the package fast enough. Apparently accepting temperature-sensitive medication and then failing to store it properly is not the issue the customer is.

If refrigeration is not guaranteed, customers should be told before packages are accepted, not after a shipment is damaged.

Based on my experience, if you have refrigerated medication, choose a different UPS Access Point.

The absolute worst customer service of any store ever. Was told their computer system didn't make mistakes for receipents address. Well it does.i ended up paying twice. Will never go back.

Dear UPS Store - Customer Service Team,

I am writing to formally report an incident of discriminatory behavior that I experienced today, May 27, 2026, at UPS Store ID 3246.

While I was waiting in line, the General Manager, Cheryl, appeared to intentionally bypass me to offer assistance to several Black customers who were behind me in the queue. When I pointed out that I was next in line, she reluctantly assisted me but claimed my packages were not in the proper order for processing, despite this being the standard way I have prepared shipments in the past. While saying this, she turned her attention to the Black Customers behind me. Throughout our interaction, she remained dismissive and focused her attention on the Black Customers.

Furthermore, when I asked Cheryl for a business card containing the store’s information, Cheryl claimed they had none. However, once the other associate finished with her phone customer, she immediately provided me with a business card upon request. I asked her for the General Manager, and she replied that Cheryl was the General Manager. As I was leaving, Cheryl made several comments acknowledging my frustration while stating, I didn't say I couldn't help you (yet her mouth and body language already adequately and totally stated that. Cheryl did NOT want to serve the customer currently in front of her, me, but gladly served the Black Customers that came in after me.

I found this experience to be unprofessional and racially biased. I do not expect to be treated differently based on my race, and I am disappointed that such behavior was exhibited by a General Manager representing UPS. I am speaking out because I believe all customers should be treated with equal respect and fairness.

I look forward to hearing how this matter will be addressed.

1227 Rockbridge RD SW, Ste 208, Stone Mountain GA. 30087 BEWARE of the price inconsistency here. I went in to mail a package to CA weighting 11.2 pounds. I was quoted $51.00 and some change. I took the package to the USPS to see if I could get a better price. I could did not get a better price than the $51.00 so I came back to this store to send the package off. The clerk had already printed off the last shipping label the first time I was in the store and kept it just in case I returned to the store. She was right, I did come back. I came back for the first price I was quoted. I asked her to remove the insurance on the package. This brought the price down to $48.00. I agreed to that price. All of a sudden, she said I need to make an adjustment. After she made the adjustment she said, that will be $68 dollars and some change. She mentioned she had made a mistake in the measurements on the box however; she didn't measure the box again. She actually charged me $17.00 more, bringing the total cost to ship the package to $68. I left the store again going back to the USPS. This is unacceptable behavior. They need to move out of our community; they cannot be trusted to do business with the people in our community. I may be a lot of things but dumb and stupid is not one of them. I ended up paying a total of $51.00 to send the package off at the post office. All this UPS store is good for is to send Amazon packages back to Amazon; that's it, nothing more. The clerk misjudged me; more than likely she thought I would just suck it up and pay the $68.00. She was so wrong!

We had to return two items back to back to Amazon and we used the UPS store located at 18232 NW 27th Ave, Miami Gardens, FL. When I arrived to the store yesterday, the line was long and one customer had a lot of returns to process. The young lady assisting her was patient, kind, courteous and remained professional throughout her interaction with the customer. I like to observe staff working with others (internal and external) in an establishment to see if they provide good customer service. This determines whether I will use their business again and spend my money there. Today, May 23, the line was rather short and it only took a minute or two to handle the business I came in there for. Again, the staff was courteous and provided a positive customer experience. I had questions about printing a certificate and a if I could bring my own paper for printing. The young man told me I could. The other reason I use the UPS store is because my spouse is a retired UPS driver. We try to support “Brown” by using them for all our shipping, printing and recycling needs.

Most horrible experience in my 40 years of life in Waipahu Hawaii UPS store wit the girl Allyssa

Crooked company. I paid them 80 USD to ship a 6 oz item from Germany to New York. They will hold your package hostage until you pay them the tariffs, but that's not the issue. Issue being they charged me an additional $54.95 in "brokerage fee" on top of the $24.70 in illegal tariffs, as deemed by the Supreme Court last month. So, on a $180 item, these crooks stole $159.60 from my pocket. Where's consumer protection in this country? NEVER in my life again.

This story begins in early December 2025. I drove to Reading PA (about 40 miles) to send a package to a gallery.
It is common practice for galleries to require a return label with items entered in competitions. I usually use FedEx but the store was closed, so I went to the nearby UPS store.
I gave them my materials, they boxed them and weighed them, and all was fine--until I asked for a return label. And here is where the song and dance began. To my surprise, the manager--THE MANAGER--told me that they weren't allowed to do return labels anymore; it would mess up the tracking system. I would have to purchase and email a return label when it was time for the package to come home.
Puzzled, I went ahead and shipped the package, and then had to explain to the gallery director what the story was. She was puzzled too.
Fast forward to February 18th. At this point I couldn't find the receipt (holidays). I called UPS to see if they could email me a copy of the invoice, and they said I would have to go to the store. I return to the SAME UPS store, ask them to pull up the invoice, AND THEY TELL ME TO CALL UPS.
Okay then. I explain to them that I had called UPS and they had told me to go to you. By this point I was wondering if I was dealing with more than one UPS. The young man at the counter did everything he could think of to find that invoice; the manager on duty came in, pulled a Hail Mary and found the invoice. When I told her what had happened, both she and the clerk said, "What?"
I decide I am in the Twilight Zone. We manage to get the return label generated. I get home and email it to the gallery director, no worries.
I get a bill for $218. I thought that, like FedEx, you just put it on your account and it charges the amount to your credit card on file.
WRONG.
I end up with a late fee and the original shipping fee. I am sure that I had my credit card out when we processed that return label.
I call UPS. UPS's "customer service" people seem to be intractable women. But there was NO courtesy afforded me during that call. I was WRONG. End of story. No "I'm sorry, but that's not what I'm seeing here," or, "I'm sorry that the clerk didn't tell you about the charge going directly to you instead of to a card," nope. Just I was WRONG. And she was not sorry that I had had such a runaround to get the return label dealt with.
I had them cancel the account.
Then I went to pay the bill. This was a bit backwards, I admit.
I call again, and am gifted with yet another intractable woman. I can't process a payment through the online portal because the account is closed. You mean they don't have a portal in case you need to pay a bill without an account? Guess not. Can I send a check?
Well, that's a $25 processing fee. I actually gasped.
We finally got me to a link through which I could pay the bill (with only a 2% fee! A real bargain!)
I told her that I was never, ever using UPS again, and she didn't even answer that. I couldn't believe it. Customer service is a myth with this company!

I wish I could give this location less than one star. I’ve visited this store before and never experienced anything like this. During my visit today, an employee named Harmon took possession of my documents and refused to return them when I asked because I didn’t pay for an envelope. Instead, he stated he was going to throw them away, which was completely unacceptable and unprofessional.

When I continued to request my documents back, he still refused, leaving me no choice but to call the police to help resolve the situation. When he heard call the police he told me to “Get the F* out.” Unfortunately, the response I received was simply that I needed to leave because that was what the manager wanted, rather than addressing the actual issue.

This was an extremely frustrating and concerning experience especially being 5 month pregnant. I would strongly caution others to avoid this location at all costs.

I USE THIS STORE ALL THE TIME FOR AMAZON RETURNS , STAFF IS WONDERFUL TO ME. MY HUSBAND TOOK A PACKAGE IN TO BE MAILED AND HE SAID THE LADY WAS VERY RUDE TO HIM AND SAID SHE HAD TO OPEN PACKAGE. SHE OPENED THE PACKAGE AND STUFFED IT ALL BACK IN THE BOX ANY WHICH WAY, IT WAS A GIFT FOR A BABY, AND CHARGED HIM $31.27. iT WEIGHED OUNCES AND WAS ABOUT 7x8 FLAT BOX. MY HUSBAND ASKED HER IF THIS WAS THE CHEAPEST WAY TO SEND THIS AND SHE SAID YES!

I usually go to two different UPS Stores in Chula Vista, California. The first one is at 1454 Melrose Ave, 91911. The staff there are always friendly and helpful, especially with my Amazon drop-offs, and I sometimes ship packages using a UPS label. I have never had any problems at this location. The other UPS Store I visit is on Olympic Parkway. It’s not my favorite because it’s often crowded, but they do have a kiosk to help reduce wait times, and the associates are helpful, especially if you approach them humanely, not arrogantly. Overall, I would give the Olympic Parkway store 4 stars and the Melrose Ave store 5 stars, since I’ve been using them for almost 5.5 years.

Do not pick up phones at all. Did not scan and email aposilled document even when told specifically to do so. Dee Jay the Notary there is useless. No one should use them

BE FOREWARNED!!! This particular UPS store, 740 NE 3rd St. Suite #3, next to Safeway at Franklin, without informing customers upfront, charges a ~$3.00 "service fee" for everything an employee does! Know before you go!!!

The story....Asking for their assistance in a polite and friendly manner (as I do with all (service) people), I had asked for a photocopy of one simple page. When returning with my copy + original, the clerk asked for $3.18. Maintaining my cool, I said "What?! For printing a single page??!" She explained, "Every process requires an upfront service fee of $2.99. Printing is charged at $.19/page after that." [that action, which I usually do at other UPS stores, took a max of 45 seconds for the employee to do] The manager stepped in to explain a bit curtly, that "every store is independently owned and sets their own policies." In over 15 years and many cities, I have never experienced this service fee and curt managerial behavior in any other UPS store! (In fact, I have found them to be exceptionally friendly, helpful, and accommodating!) Apparently this store can get away with this greedy and disrespectful behavior because customers think there is no other option nearby.
I cannot stress enough...."Customers do not accept their actions! Go elsewhere where you are not taken advantage of!"

Epilogue to my story: The clerk was timid throughout the situation. And when I later looked at my bill, she had not charged me for the copying (only the service fee). She was understanding and compassionate. I hope she finds another job soon and leaves that toxic place.
As I turned to leave, I told the manager, "With that policy, I will never return."
I highly recommend you stay away also!

I ordered a package from Rockville and that package was supposed to get ordered to my house and I’ve always ordered stuff and it’s always came. You know it’s always came to my residence and I have trouble now with my package and I call UPS to change my address and they refuse to help me, they refuse to even help me or do anything. They told me to contact the seller to have them do UPS’s job then I called the seller then the seller told me that they cannot do anything that UPS typically always does this because they are lazy worthless and doesn’t even wanna do their job why are they even hired in the first place if they don’t want to do their job and they’re not respectful people and you’re getting this kind of experience why are they still a company and then I call him back and then they are disrespectful whenever I asked for the manager and told me that there was no manager and hung up the phone and now they’re refusing to answer my calls I want something done about this right now cause this is BS ain’t nobody should have to go through this if they order something if you know that this place is bunked and it’s and it’s they’re not doing their job put this place out of out of business or do something cause this ain’t this ain’t right ripping people off and treating them like that messed up what
is wrong with people I heavily do not recommend anyone to use UPS

am writing to formally express my concern regarding a very negative experience I had at your store on March 29, 2026. I visited the location to drop off a shipment and encountered what I would describe as some of the poorest customer service I have experienced.
Upon entering, the employee did not greet any customers. Instead, her first words were, “Do you have a shipping label?” Her tone and demeanor made it seem as though customers were an inconvenience. I witnessed her speak so rudely to another customer that the individual ultimately left without completing her shipment.
In my situation, although Amazon initially provided a label, my order had been shipped in two packages, requiring a second label. While I understand that this may be standard policy, the explanation was delivered in a rude and dismissive manner. There is a professional and respectful way to communicate procedures to customers, which was clearly lacking.
Additionally, I was instructed—rather forcefully—to lift my package onto the counter myself. While I understand there may be limitations or policies regarding lifting, the request was delivered in a demanding and unprofessional way.
After stepping out to resolve the labeling issue with Amazon, I returned to the store and overheard the employee speaking negatively about customers to an off-duty employee in the back, as well as referencing the earlier customer who had left. This behavior was inappropriate and unprofessional.
Once I obtained the additional label and paid the required fee for printing, I was then instructed to carry my packages to the back area myself, in front of several other customers who appeared equally uncomfortable with the situation. When I raised a concern about potential injury and asked why the off-duty employee could not assist, I was told, “He’s off work.”
Overall, the experience gave the impression of a business operating without basic customer service standards. Customers should not feel disrespected, dismissed, or unsafe when conducting routine transactions.
I hope this matter is addressed to ensure future customers are treated with the professionalism and respect they deserve.