Locks-Unlock / 24-Hour Locksmith Services Avis 

DO NOT USE THIS COMPANY. TERRIBLE SERVICE. Do not believe the quote they give you.
We booked a 9.00 a.m. appointment to have a broken mailbox lock repaired or replaced. When the locksmith did not turn up we made many calls to the company. On each occasion we were given an excuse - we were told he was on his way, he was just around the corner, he tried to call but couldn't get through, etc. All of which were lies. Eventually, they sent another locksmith who came nearly 2 hours after the scheduled appointment. THEY CHARGED A WHOPPING £99.00 TO DRILL OUT THE OLD LOCK. Further, they turned up without the correct lock to replace it even though they were given the lock details/number 2 days before. The locksmith then tried to cut a lock into the correct size for which we would have to pay another £40! When this didn't work we asked him to remove it. The young man who eventually came out was polite and tried his best, but the office failed to give him any information. This company has very poor customer service standards, is extremely expensive, and does not tell the customer the truth. A very frustrating experience. Spare yourself the headache - do not use them. CALL ANOTHER COMPANY BECAUSE IT CAN'T BE ANY WORSE THAN THIS ONE.

Do not use this Company. Charged £158 for 7 minute job. Wish I'd seen the reviews first.

I’m annoyed at having to give 1star. DO NOT USE THIS COMPANY. When the guy came out to sort out the lock we were given the choice of a £125 barrel, £175 or £265. We were stupid enough to trust him and went with the middle price . When my husband checked online even the top end barrels were nowhere close to the lowest price . When my husband phoned the office he first of all asked what the hourly rate was and was told £49, we were charged £65. Also she said that the barrels started at £57. When my husband then told her what we were charged , she cut him off. We contacted the guy who had carried out the work and he just blamed the office and to this date we still haven’t had the invoice we asked for . Complete scammers

Absolutely awful service quoted £49 to unlock a bedroom door then had the gall to increase the quote to £130 once in attendance.

The gentleman that came today was absolutely amazing and I would definitely use them again and refer them to family and friends. He was quick, very experienced, helpful and extremely polite. Thank you so very much Locks-Unlock.

Me and my family ( 2 daughters and wife ) came from holiday to find out that we’ve lost our keys…looked on internet, called the first company shown Locks Unlock. They arrived after 28 minutes and picked the lock in less than 10 minutes, fitted a new lock with new keys and that was it….my wife was really panicked so thank you.
I’ll definitely recommend it to anyone.

Chris was Amazing, kind and professional got me in in less than 10 minutes. Thank you.

Awful, they gave me a price if £39 and charged £184. Absolute con. Do not use this company. No invoice provided, no guarantees. Steer clear

Chris was brilliant. Very efficient - fixed / replaced the the lock within 15 minutes I would highly recommend using them again.

Darren was quick to arrive and managed to get us back into the house. Cost a lot more than I thought (£250) but that's to be expected from an emergency call out.

Arrived within 20 minutes and unlocked the door without damaging. What else can you ask for from a locksmith!

Reliable and fast response, the technician what need to be done before starting the job
Thank You

Very good service overall. The technician was very knowledgeable and save myself from an embarrassing situation. Very pleased with the service and didn't cost a fortune.

They are so fast and on time always for anything

Great service, very promt and sufficient.
Fixed the door same day called another Locksmith however he was late then was told they don't work after 7pm.
So thanks to Dan I can sleep well.

Quick to arrive and sorted issue in 30 minutes

Enquired about a quote today to replace a front door handle. David called and started shouting at me, said people like me phone for a quote and take the advice and don’t use their service. Really rude and abrupt. Just from his attitude, he shouldn’t be calling customers. I should have read the reviews before enquiring. I’m shocked at what’s just happened.

Called for assistance as I locked myself out of my apartment. Arrived an hour late and charged £102 for a 2 minute job. I was quoted £49 on the phone, complete rip off taking advantage of anyone in desperate need of their services. Avoid at all costs.

Booby was fast in coming over when my 2 girls got stuck in a room and the door handle got stuck. He is generous and very helpful… He operated the door handle and left with a smile on our faces… Bless to have these kind of people in Bristol…💪