I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not... Voir plus
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Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Voir plus
L'entreprise a répondu
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Voir plus
I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Coordonnées de contact
Royaume-Uni
- lockstation.co.uk
4,3
Excellent
520 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
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Quick easy and value for money.
25 mars 2024
I got exactly what I required and to…
I got exactly what I required and to avoid a mistake I spoke to someone at the company who quickly gave me answers to my questions. They were very easy to contact - no waiting in a queue for 30 minutes.
26 février 2024
Lock was not working nor fit for…
Lock was not working nor fit for purpose and because it had been opened when the job was booked in for fitting which was after the 7 days permitted, the company would not replace for another lock. I wasn't even asking for a refund. Very poor response and will not be using again.
4 mars 2024
Avis spontané
Réponse de Lockstation
Dear Natalie Curtis,
Thank you for taking your time to write a review.
Firstly, we would like to apologise that you have felt as though a 1 star review is necessary from the service received.
We do try our best to sort out any issues our customers may have, however if something is reported after 6 weeks unfortunately in this case our hands were tied.
The problem you reported is not something we have ever had before and would of needed to be raised with the manufacturer, but as you state this was an issue with the item from the day received it needed to be reported then, not weeks after.
Our returns team are very lenient with timeframes but within reason.
Regards,
Kirsty
Correct part, excellent tracking
Correct part, happy with the parcel tracking. Would have been happy to pay for a Saturday delivery. Best option was next working day.
23 février 2024
Excellent Customer Service & Products - Will use again!
I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to have the key/blade cut from a photo provided, perfect entire replacement for the broken flip mechanism in my original key! Don't buy a cheap solution from eBay, like I did initially, that has now gone in the bin. The Keystation option including key/blade cut was less than £5 more. Highly recommend.
28 février 2024
Avis spontané
Excellent company
Excellent company. I ordered the wrong locks initially. The return was simple. They gave advice on what I needed, so got what I actually wanted. Thank you
25 janvier 2024
Winkhouse cobra 2 door mech
This company is intouch with propper costing of door mechs. The winkhouse cobra 2 is not a cheap door mech and is worth its money yet these guys came in £ 45 cheaper than the next best price and the tube it was sent in was solid therefore the mech arrived in mint condition. Thanks guys
29 janvier 2024
Customer service terrible
Customer service terrible! Lady on the phone was extremely rude. We had paid for next day delivery which did not arrive, instead of understanding, she was extremely rude and did not offer my £9.99 delivery charge back but instead put the phone down!! So rude. The customer service needs urgent attention!
31 janvier 2024
Avis spontané
Sells products they don't stock.
2 février 2024
Avis spontané
Great prices and fast delivery
Great prices and fast delivery. Responded to queries immediately.
25 janvier 2024
First time used this company for on…
First time used this company for on line purchase .. problem with product out of stock and needed it urgently… they provided Great customer service…. Helpful and friendly… and sent me an alternative quickly…. Thank you!
25 janvier 2024
Yes efficient service
2 janvier 2024
Good quality key
Good quality key, could've arrived a bit quicker but wasn't in any rush so all good
2 janvier 2024
Easy purchase and very quick delivery
2 janvier 2024
Ordered a simply key for my office…
Ordered a simply key for my office desk, delivered on time. However the key is nothing like the one i ordered. Emailed customer service, they asked for a photo of my key (key pattern printed on key) and the key they provided, both completely different patterns and doesn't work in my desk. They said the key I have must have the code incorrectly printed on it. Basically said I ordered the wrong one, but the code I entered was correct, ordered from another company at the same time, same price and that key works perfectly with the code I entered.
Customer service non existent, when they place blame on someone else. Avoid.
4 janvier 2024
Avis spontané
Great product promptly delivered
24 novembre 2023
Locker keys
Ordered the key, arrived very fast and fitted perfect! Highly recommended
24 novembre 2023
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