I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not... Voir plus
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Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a retu... Voir plus
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I am a first time customer and will definitely use Keystation again! Initial telephone advice from a very knowledgeable guy, and suggested solution to replace a broken Kia Sportage Fob Key! Amazed to... Voir plus
I only ordered one lock but got 3 have paid Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the... Voir plus
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À propos de l'entreprise
Informations provenant de diverses sources externes
Lockstation is a trading name of Ezlok Limited who are manufacturers and importers of a vast range of locks & hardware products. We are a team full of locksmiths & industry-specific customer service advisers making our customers experience with us less painful and effort-free than our competitors.
Coordonnées de contact
Royaume-Uni
- lockstation.co.uk
4,3
Excellent
520 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 77 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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sent wrong product
sent wrong product - customer service was literally non existent - 3 weeks later and i cant get hold of no one?
21 mai 2026
Avis spontané
Réponse de Lockstation
Hi there, thank you for your feedback.
We’re sorry to hear about your experience, however we’ve responded to every email we’ve received and requested your order number so we can locate your details and help resolve this properly. Unfortunately, we still haven’t been able to find any matching order in our system.
We absolutely want to help and are still happy to look into this for you as soon as we have the correct order information. Please reply to our emails with your order number or any relevant details and we’ll prioritise this for you.
– The Lockstation Team
Good all round service and price.
27 avril 2026
Réponse de Lockstation
Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍
We really appreciate your support and hope to serve you again in the future 🌟
– The Lockstation Team
I ordered blank keys from the website which were useless.
I ordered blank keys from the illustration on the website. When they arrived, I found that the front of the key (as illustrated) matches my original but the back of the key (not illustrated) does not match. So the blanks purchased are useless. However, Lockstation were most helpful and provided a full refund.
27 avril 2026
Réponse de Lockstation
Hi Martin,
Thank you for your feedback, and we’re really sorry to hear the key blanks were not correct for you.
We completely understand your frustration, especially where the front of the key looked correct from the illustration but the rear profile did not match your original key. We’re sorry there were not more images shown on the listing to make this clearer.
Most of our customers who purchase blank keys are locksmiths, key cutting shops, or trade customers who usually identify the correct blank from the key profile name. That said, we absolutely appreciate that this can be confusing if you are matching visually from the photos alone.
Please do get in touch with us directly and we’ll be more than happy to help resolve this for you. We offer returns, so we can arrange for the blanks to be returned and either issue a refund or help you find the correct part.
We would really appreciate the opportunity to put this right, as this could have been resolved very quickly had we been contacted before the review was left.
Kind regards,
The Lockstation Team
Réponse de Lockstation
Thank you for your 5-star review 😊 We’re delighted to hear you were happy with both our service and pricing 👍
We really appreciate your support and hope to serve you again in the future 🌟
– The Lockstation Team
horrific
horrific
Calls between 10am and 2pm only but I couldn't get through. Tried on two separate days with no luck. Chat wasn't accepting messages either.
Went ahead and bought some things on their site and all of them were out of stock. Why advertise items you don't have? Customer project is set back and so is my wallet.
Look closely at the reviews - the 5* all have some issue with this company. Please try elsewhere.
13 avril 2026
Avis spontané
Réponse de Lockstation
Hi,
We’re really sorry to read your review and that your experience with us was not what you expected.
We do offer email support, and we always aim to reply as quickly as possible. Regarding the live chat, we are not aware of any reported issues with it not accepting messages, but we will certainly look into this. We are also introducing WhatsApp support soon, as we know this is a preferred contact method for many customers.
Unfortunately, like many businesses, we can occasionally experience rare stock errors. When this happens, customers should be notified and given the option of either a refund or a lead time, depending on the item.
We are very sorry that on this occasion we did not meet your expectations, and we would like the opportunity to look into this properly. At the moment, we are unable to identify your order from the review, so please could you email us with your order number and we will investigate this further.
Kind regards,
Lockstation Team
Really pleased with my new locks
Really pleased with my new locks. They look fantastic Easy to use website with easy options for payment and very good prices. Great customer service especially since I had lots of questions and a return I had was dealt with swiftly (my fault for not measuring properly.) Will definitely use again if I need more locks.
18 mars 2026
Avis spontané
Réponse de Lockstation
Thanks so much for your amazing 5-star review! ⭐️😊
We’re thrilled to hear you’re pleased with your new locks and that they look fantastic 🔐✨
It’s great to know you found the website easy to use and our pricing competitive, and we’re especially glad our team could help with your questions and sort your return quickly 👍📦 (it happens to the best of us!)
We really appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team
Product was of good quality
From ordering to delivery, it was dispatched quickly. The door hinges were of great quality. Will use Lock Station again.
25 mars 2026
Réponse de Lockstation
Thanks so much for the fantastic 5-star review, Dean! ⭐️😊
We’re really glad to hear everything from ordering to delivery was quick and smooth, and that you’re happy with the quality of the door hinges 🔧🚪
We truly appreciate your support and look forward to helping you again in the future! 🙌
– The Lockstation Team
Delivery was in time and product was…
Delivery was in time and product was what I was looking for
27 mars 2026
Réponse de Lockstation
Thanks so much for your 5⭐ review, Ian! 😊
We’re really glad to hear your delivery arrived on time and that the product was exactly what you were looking for 👍🔒 It means a lot to us!
If you ever need anything else, the Lockstation team is always here to help 🚚💬
I only ordered one lock but got 3 have…
I only ordered one lock but got 3 have paid
Tried phoning many times got held on line for a while then horrendous noise cuts me off many many times gave up trying to communicate with a human in the end. But 3 locker padlocks should last me until I die
26 mars 2026
Réponse de Lockstation
Hello John 😊
Thank you so much for your 4⭐ review — we really appreciate it!
Firstly, we’re very sorry that you weren’t able to reach us by phone 📞. We’ve been extremely busy following the bank holiday closure, but we’re doing our best to catch up.
I’ve checked your orders and can see that you placed two — one for a single lock and another for two locks 🔐. Everything has been delivered exactly as ordered.
If there’s anything else you need or if we can help further, please don’t hesitate to get in touch — we’re always happy to help 😊
Kind regards,
The Lockstation Team
Good product delivered on time
25 mars 2026
Réponse de Lockstation
Hi Richard 😊
Thank you so much for your 5⭐ review — we really appreciate your support!
We’re delighted to hear you’re happy with the product and that it arrived on time 🚚✨
If you ever need anything else, we’re always here to help!
Kind regards,
The Lockstation Team 🔐
Réponse de Lockstation
Thank you so much for your lovely 4-star review, Maria! 😊
We really appreciate your understanding regarding the slight delay, and we’re glad to hear everything arrived as required 👍📦
Your feedback means a lot to us and helps us keep improving! 💙
Kind regards,
The Lockstation Team 🔐
Réponse de Lockstation
Thank you for the fantastic 5-star review, Michael! ⭐️😊
We’re delighted to hear you’re happy with the quality of the product and the prompt delivery 🚚
Your support means a lot to us! 💙
Kind regards,
The Lockstation Team 🔐
Réponse de Lockstation
Thank you for the great 5-star review, Alan! ⭐️😊
We’re so pleased to hear you’re happy with both our products and service 🙌
Your support really means a lot to us! 💙
Kind regards,
The Lockstation Team 🔐
Very efficient service.
25 mars 2026
Réponse de Lockstation
Thank you for your fantastic 5-star review, Mr Williams! ⭐️😊
We’re delighted to hear you found our service very efficient ⚡️
We really appreciate your support! 💙
Kind regards,
The Lockstation Team 🔐
Réponse de Lockstation
Thank you for the brilliant 5-star review, Mike! ⭐️😊
We’re really glad to hear your transaction was hassle-free and that you found a good price 💷👍
We truly appreciate your support! 💙
Kind regards,
The Lockstation Team 🔐
Great next day service and a fantastic…
Great next day service and a fantastic range of products available. It's a brilliant service for locksmiths.
13 mars 2026
Avis spontané
Réponse de Lockstation
Hi Craig,
Thank you for the fantastic ⭐⭐⭐⭐⭐ review! We're really glad to hear you're happy with the next-day service and our range of products 🚚🔐
It's great to know Lockstation is proving to be a brilliant service for locksmiths — that’s exactly who we’re here to support! 🙌
We really appreciate you taking the time to share your feedback.
Kind regards,
Lockstation Team 🔐
Very helpful people
Very helpful people, they suggested what I needed and worked out perfectly.
I was looking for some escutcheon plates for some furniture locks that I had bought elsewhere.
18 février 2026
Avis spontané
Réponse de Lockstation
Thank you for the great review, Dennis! 😊 We're really glad we could help you find the right escutcheon plates for your furniture locks, and it's fantastic to hear they worked out perfectly. 🔐 If you ever need anything else, feel free to drop by — we're always happy to help.
Kind regards,
Lockstation Team 🔑
The items were just what I was looking…
The items were just what I was looking for & the delivery was as described in the contact emails
24 février 2026
Réponse de Lockstation
Thank you for your lovely review! ⭐😊 We’re so pleased to hear the items were exactly what you were looking for and that the delivery updates were helpful 📦🚚. We really appreciate you taking the time to share your experience and hope to see you again soon!
Kind regards,
Lockstation Team 🔐
Easy to order and an exact replacement…
Easy to order and an exact replacement for the original door lock.
25 février 2026
Avis spontané
Réponse de Lockstation
Thank you so much for the 5 stars! ⭐⭐⭐⭐⭐
We’re delighted to hear it was easy to order and that the lock was an exact replacement for your original 🔒👌 That’s exactly what we aim for!
We really appreciate your support and hope to help you again in the future 😊
Kind Regards
Lockstation Team
Think twice before ordering
Think twice before ordering. Nobody answers the phone. First you are on hold for awhile, then you get cut off. Tried several times. I had a question about my order.
Ordering on the website was not clear either. They had my card details from a previous order long ago, but did not allow me to log in as user.
I will not use again.
18 février 2026
Avis spontané
Réponse de Lockstation
Hi there,
Thanks for your review. We’re not able to find an order under your details, so we don’t seem to have had the chance to serve you yet. If you intended to purchase from us, please get in touch so we can assist and make things right 😊
Kind Regards
Lockstation Team
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