LOFT Avis 

I just needed to exchange a pair of jeans for a different size. Loft advertises a “quick” exchange by calling a number. Who requires calls anymore? And of course it wasn’t quick: no one ever answered. I then tried the text option - a bot. And the Chat function said all agents were busy and then just said the night was over. TERRIBLE.

I've ordered a ton from LOFT, and it has mostly been great. About 10% of the time, the quality is low: fake leather that wrinkles, or a sweater that pills because it is acrylic, but they are super inexpensive. 90% of the time, I'm surprised by how high-quality they are for how cheap they are. Also, I like that many of the items are long enough for tall girls (I'm 5'9'). Shipping has always been timely, too.

Very bad custom service. have contacted LOFT 8 times regarding refund for an item that I have never received. Nothing has been resolved; they asked me to contact Paypal for refund while Paypal never received the credit from LOFT

If I could leave 0 stars I would. Needed to get a return shipping label and for days, have tried to contact them. Their customer service number puts you on hold indefinitely, tried to "keep my place in line" and they will call you back, and tried their live chat numerous times. THEY DO NOT HAVE ANY CUSTOMER service. No calls, emails, or chat requests ever got any reply. What a joke.

I have been a loyal LOFT customer for over 10 years, and LOFT makes up the majority of my wardrobe. Unfortunately, this recent experience has left me questioning that loyalty.

I placed an order two weeks ago for three items and have only received one. After waiting an extended period, I called customer service three separate times in one week to cancel the two missing items, as I was told they were out of stock. Each time, I was assured that the system would “take care of it on the back end” and that no further action was needed on my part.

During one of these calls, I was also told I would receive a refund within 3–5 business days. Despite these assurances, two days later one of the items I explicitly requested to cancel was shipped anyway.

I called customer service again—my fourth call in less than a week—only to be met with a dismissive attitude and no solution. I was told that all I could do was wait for the item to arrive or wait for a refund, and when I requested to speak with a supervisor, I was told none were available. At no point did I feel heard, supported, or valued as a long-term customer.

This experience reflects a complete breakdown in communication, order management, and customer care. I expected far better from a brand I have supported for a decade.

I ordered five tops online, two are being shipped and three I picked up at the store today. The three I picked up at the store were rolled in a ball and stuffed into a little bag. They are all a wrinkled mess. For the price we pay for tops at this store, I would expect the clothes would be neatly folded, wrapped in tissue and put in a big enough bag to hold them.

Very bad experience with LOFT on line shopping. I ordered twice but never get the order confirmation and the shipping information . Contact them and get no response. This is ridiculous!

If I could rate customer service NO stars, it would be more appropriate. Called 4 times; waited on hold, and then when finally got through, no one was able to check the status of the order that was placed 3 weeks ago. When it was escalated to a supervisor, he conveniently disconnected the call and no call back. WORST customer service!

Do NOT buy a gift card here. If the recipient returns the item, they will not get the money back.

After purchasing an item online for store pickup, I went to the store, tried on the shirt, didn’t like it so they marked the sale as not picked up.

The gift card I used to pay for it was credited with the $40, it’s there according to call center reps but it shows as $0 balance when I check the balance online or try to use it. Call center can’t help. I’ve sent 2 emails to corporate and have heard nothing back for 2 weeks.

Loft does NOT care about customer satisfaction no matter how many emails they send asking for ratings and feedback. I’ve done all that hoping for a response as well. Still nothing.

At this point, they’ve essentially stolen my money. I bet they make a huge profit doing this.

Please, do not purchase an E gift card from this location. I received a gift and when I went to use it, it shows that LOFT took the money and they refused to give it back to me. They do not have an order of who used it or where the items were shipped or even used in store. It was never used, and it should’ve never expired, but they won’t return the money.

I ordered an item online for my wife without accepting any promotional offers or any other communications/subscriptions. Despite that, I am bombarded with multiple offers, discounts, and the only way to unsubscribe (although, as I mentioned, I never subscribed), you have to provide all your personal information for "verification purposes", exactly like creating an account. Any other websites require only the email address, not all the personal information, for reselling customers' information.
Definitely, I will advise my wife to visit the store in person (walking is good for health as well) if she wants anything else from those crooks.

Terrible recent experience! I purchased 3 clothing items in November, total cost $504. The money was taken from my bank account, but no clothes were posted, then the order was cancelled. The money was not refunded to me. I have repeatedly e-mailed and phoned with no response. I think the company has closed down but is still accepting money. This behaviour is not legal.

The worst company I’ve dealt with EVER!
Waited weeks for my order then I finally received one of three items and received an email the others were cancelled! Will not order from them again!! Customer service was no help either!

- [ ] I’m long time a customer of store Loft at Garden State Plaza . Shopping at Loft is always a breeze The customer service is excellent and they even followed up with me to ensure I was satisfied with my purchase Great team. Also I would like to say thank you to Ms.Anjela and specially thank you to manager Ms.Gia. They always incredibly helpful and resolved any issue quickly. Highly recommended.

I was a long time loft customer and last few times I have been so disappointed especially my
Most recent where I ordered 1/2 and now 1/16 all 10 items are just cancelled… I tried 7 phone calls 4 emails and daily
Chat connects and called local stores for any info and sfter 13 days of waiting it’s just cancelled without reason… I will no longer be buying this is unfortunate cuz I have a gift card that was gifted to me and not I don’t even want to use it…

This site is awful! Can’t get my new card added, was told to clear cache and history… now it’s worse, can’t get my card added still AND my rewards are not being added for savings. When I call, I can barely understand the support person and I said I did not feel comfortable giving my order or credit card over the phone to which they said they could send me a link to add my payment… ummm, that’s even worse! You just lost a sale and customer… time to cancel my Loft credit card too. Spent hours trying to place an order. I’ll shop elsewhere!

Horrible experience ordering online. I ordered 4 items December 16,2025. One item was received and loft canceled the other 3 items (after a month of “processing”) and they are now refusing to refund me the money. I have spent so much time with their horrible customer service. They are literally stealing from me at this point.

I bought a dress and it did not come with a slip underneath like in picture.The snaps were broken when I recieved it.They don't have chat bot working and I can't check anything online because it is down too? The dress is garbage.I wish I could submit pictures.

I had a very disappointing recent December 2025 experience at the Lyft store in Paramus Park Mall. The associates and the manager were rude, unprofessional, and unwilling to help resolve a simple mix-up with store credit. Instead of trying to find a solution, they made me feel uncomfortable and talked down to me. What was most upsetting was that they seemed almost pleased with themselves rather than concerned about customer service.
This was by far one of the worst retail experiences I’ve had, and it went well beyond normal poor service. I left feeling embarrassed and frustrated.
What makes this even more frustrating is that I had a completely different and positive experience at the Westfield Garden State Plaza location, where the staff was helpful and respectful. That contrast really highlights how poorly this Paramus Park location is run.
I would strongly recommend staying away from this location. If you’re considering Lyft, go to another store — this one is not worth the time or stress.