Lola's - Ealing Broadway Avis 

561
•
TrustScore 4.5 sur 5

4,5

Unit 51, Broadway, W5 5JY London, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I ordered 12 mini cupcakes to raise money for a breast cancer charity for a work event. They were exactly as I ordered, really delicious and enjoyed by all. Speedy delivery and lovely staff in Ealing... Voir plus

Noté 5 sur 5 étoiles

I ordered a fresh berry cake from Lola’s Cake for my daughter’s 40th birthday, and it was absolutely FANTASTIC! 🍰 It looked beautiful and tasted even better — everyone loved it. Even my son, who... Voir plus

Noté 5 sur 5 étoiles

Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London. The cake was DELICIOUS! I ate my whole piece a... Voir plus

Noté 5 sur 5 étoiles

The Chocolate Birthday Cake for my son was delicious. Delivery was prompt and reliable. Well done!


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Ealing Broadway

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • Unit 51, Broadway, W5 5JY, London, Royaume-Uni

  • 01908538798

4,5

Excellent

TrustScore 4.5 sur 5

561 avis

5 étoiles
4 étoiles
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1 étoile

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4,5

Tous les avis

(561)

5 792 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great cake

Everything! Ordering was easy, pickup straightforward which worked well as I was ordering from home in Scotland and collecting on my arrival in London.
The cake was DELICIOUS! I ate my whole piece and went back for more, which is unusual for me. Beautiful decoration which far exceeded the picture and a really special cake to present for our gathering. Would definitely return and would highly recommend.

30 juillet 2026
Noté 3 sur 5 étoiles

Cakes are good but they taste much…

Cakes are good but they taste much sweeter over the years so I don’t tend to buy them too often.
Service in the shop sadly disappointing- staff are unfriendly

29 juillet 2026
Logo de Lola's - Ealing Broadway

Réponse de Lola's - Ealing Broadway

Hi,

Thanks for sharing your feedback.

I'm sorry you found the red velvet cupcake to be sweeter. I will log your feedback for our product development team to monitor.

I'm sorry your experience in store wasn't following our usual high quality service- especially whilst redeeming the birthday treat!

Thanks for making us aware our your visit I will share this feedback with the team.

Kind regards,
Shona

Noté 5 sur 5 étoiles

Superlative cake

Superlative cake. Fed 15 hungry three-year-olds and all their parents. Super efficienty ordering and collection. Five stars.

27 juillet 2026
Noté 3 sur 5 étoiles

Unicorn cake and Ealing Broadway branch below par

I have ordered the Fresh Berries Cake around 10 times, and both the cake itself and the fresh cream icing have always been exceptional.
This time, however, I ordered the Unicorn Cake and was disappointed to find that the icing was very different from what I am used to. Instead of the fresh cream icing I have enjoyed previously, it had a much sweeter, sugary texture that felt like the shop-bought one. The cake sponge and filling itself were still excellent.
Unfortunately, my experience in-store at the Ealing Broadway branch was also disappointing. The salesperson did not acknowledge my "good morning," "thank you," or "have a good day," either verbally or through basic customer-service gestures such as a smile or a nod. This made the interaction feel unfriendly and unwelcoming.
I remain a fan of the cakes and hope this was an isolated experience, but I wanted to share this feedback as both the product consistency and customer service fell below the standards I have come to expect.

11 juillet 2026
Logo de Lola's - Ealing Broadway

Réponse de Lola's - Ealing Broadway

Hello,

Thank you for taking the time to share your feedback. We’re sorry to hear that the Unicorn Cake didn’t meet your expectations.

We’re delighted that you’ve consistently enjoyed our Fresh Berry Cake. The Unicorn Cake, however, is finished with a buttercream icing rather than the cream cheese icing used on our Fresh Berry Cake, so it does have a sweeter taste.

I am very sorry to hear about your disappointing experience during your visit. Our aim is to always ensure our customers have an enjoyable experience when visiting us. Your feedback has been noted for our store management teams to review to ensure improvements for the future.

If there is anything further we can help with, please feel free to email us at hello@lolascupcakes.com.

Kind regards,

Noté 5 sur 5 étoiles

Second cake in a month

It's my 2nd cake from them in a month. One gender reveal and a 60th. Both were beautiful, well made, ready when asked for. Great packaging to protect each cake as well. Communication excellent and everyone loved the cakes🙂. More than generous servings with the ability to customise items

18 juillet 2026
Noté 5 sur 5 étoiles

Great Victoria sponge cake

Great Victoria sponge cake. Was able to pay and collect it after so if saved me from carrying it in the heat while I was running errands.

6 juillet 2026
Noté 5 sur 5 étoiles

We always buy our children’s…

We always buy our children’s celebration cakes from Lola’s. They are always utterly delicious and look incredible. They are reasonably priced for what you get and it’s so easy to order and collect. 100% recommend

15 mai 2026

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