Amazing cake and amazing value. We ordered the frozen cake and it did not disappoint! We didn’t realise the mountain was made of chocolate too. we’ve brought a few Lola’s birthday cakes now and will c... Voir plus
Établissement
Changer d'établissementBlue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ Greenhithe, GB
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Lisez les avis des autres
It was so easy ordering online. I was able to choose different cake filling,dates and times to suit my requirements. My cakes were ready for collection and it were well packed. I chose 2 birthday cake... Voir plus
I had a fantastic experience with a lovely member of staff who was incredibly helpful and patient, especially when helping me with the membership. She took the time to talk me through everything a... Voir plus
Lola's cakes are our absolute favourite and a treat to ourselves when we see a shop. We particularly LOVE the plain vanilla cupcakes but also think that the red velvet and the lemon are divine. Top qu... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- aussi dans
- Boulangerie
- Boutique de cupcakes
- Pâtissier spécialisé dans les gâteaux de mariage
- Service à emporter
- Service de commande de repas en ligne
À propos de Lola's - Lola's Bluewater
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Blue Water Shopping Centre, Lower Thames Walk,, Dartford, DA9 9SJ, Greenhithe, Royaume-Uni
- +441322 385511
4,7
Excellent
922 avis
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Excellent
Excellent fast service and really delicious cake. I ordered online and collected from the Bluewater store. Will definitely use again.
15 juin 2026
Exceptional customer service at Bluewater!
I do not normally write reviews but this experience was worth sharing. I visited the Bluewater store on 19th June at around 4:30pm to collect my husband birthday cake. When I noticed a small dent on the cake the staff member apologised straight away and fixed it immediately without any fuss. She also kindly added a mini cupcake on the house for my son which completely made his day.
Her customer service was outstanding always smiling, friendly and well mannered throughout. This is what great customer service looks like. Thank you so much!
19 juin 2026
lovely cake!
beautiful cake went down so well with the guests! just make sure you keep out for a while after fridged so it is less dry! came out really well! lady at the counter was absolutely lovely!
19 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Chocolate and Vanilla cake
Chocolate and Vanilla cake - not the freshest cake - first time disappointed
18 juin 2026
Réponse de Lola's - Lola's Bluewater
Hello Ero,
Thank you taking your time to share your feedback with us.
I am sorry to hear that you were disappointed with your recent order of our Chocolate and Vanilla Naked Cake and that this did not taste fresh.
We would like to assure you that our cakes are always baked fresh at our central bakery specifically for your order using high quality ingredients to ensure the best experience for our customers.
We do advise for our cakes that they will be at their best served after allowing the cake to stand at room temperature for at least 2-3 hours before serving as otherwise the fridge cold temperatures the cakes are stored in can cause the cake flavour to taste less fresh until this warms back up.
We do apologise that this experience fell short of our usual standards and will be sure to log this directly with our bakery team to review further.
If you would like to discuss your feedback further with our team directly please do reach out to us directly at hello@lolascupcakes.com so we can assist you further with this.
Kind regards,
Very very sickly
Very very sickly. The chocolate edges were far too thick. We had to throw it out as it made us feel quite ill
11 juin 2026
Réponse de Lola's - Lola's Bluewater
Hello James,
Thank you for taking your time to share your feedback with us.
We are very sorry to hear that you felt ill after eating this cake.
Our team takes issues of this nature very seriously and do ask, in the very rare instances wherein such issues can occur, that we are contacted within 48 hours so we can arrange a return of the remaining cake for investigation into any issues that could have occurred in our production.
I have been sure to still pass on these details to the relevant teams and have also reviewed the many other cakes prepared from the same batch as we do monitor this to ensure we can detect if any production issues were to occur.
Though we have not seen that any similar feedback has been received from any other customers from this batch, we will continue to monitor this moving forward.
If you would like to discuss your feedback with our team further we would ask that you contact us directly at hello@lolascupcakes.com.
Kind regards,
The taste was gorgeous
The taste was gorgeous, melted in your mouth. We had the lemon & raspberries cake.
Lemon just so refreshing. All our guests said the same & asked where we brought it.
13 juin 2026
chocolate raspberry cake
Ordered chocolate raspberry cake, it was yummy. Great product and service!
14 juin 2026
Saved the day! Incredible customer service at Bluewater
I ordered a birthday cake and some gluten-free cupcakes from Lola's Cupcakes, and the taste and quality were excellent. However, the customer service was what truly mattered.
When collecting my order from the Bluewater shop on Saturday, I accidentally forgot one of the boxes containing the gluten-free cupcakes. I only realized my mistake right before closing time. When I called the shop, the wonderful ladies working there actually stayed behind and waited for me so I could collect them. Since we had gluten-free children coming to the party the next morning, their kindness prevented a total disaster. Thank you so much for the amazing service—you went above and beyond
13 juin 2026
Delicious cake, beautifully decorated
Easy to order/pick up
Wonderful cake for a great price. We purchased the 'Frozen' style cake for our daughters birthday, she absolutely loved it. Really reasonably priced and delicious cake!
5 juin 2026
The cake was was dry and crumbly
The cake was was dry and crumbly . It didn't taste fresh at all . It had a funny "fridge" smell and taste . We were quite disappointed
10 juin 2026
Réponse de Lola's - Lola's Bluewater
Hello Prabhuti,
Thank you for taking your time to share your feedback with us.
We're very sorry to hear that your cake did not taste fresh and that the texture was dry and crumbly.
We would like to assure you that our cakes are always prepared fresh for your order using high-quality ingredients to ensure the best experience.
It is recommended that our cakes need at least 2-3 hours out of the fridge before you serve the cake, this could affect the taste and texture similar to you've described if you do not first ensure the cake is out for this time.
I will be certain to pass your feedback onto the relevant teams to review this further.
If you would like to discuss this with us further please don't hesitate to contact our team directly at hello@lolascupcakes.com.
Kind regards,
Beautiful birthday cake
Beautiful birthday cake. My favourite cake is red velvet but often as a cake companies won’t use cream cheese. Lola uses cream cheese inside and a beautiful buttercream on the outside that doesn’t over power the cream cheese. Defo ordering it again for my wedding
5 juin 2026
Perfect for kids' birthdays and so reliable!
Lola’s Cupcakes are always our go-to for birthday treats. On top of being delicious, their website provides incredibly detailed ingredient and allergy information. It gives you complete peace of mind when catering for a group of children.
13 mai 2026
Archie at the bluewater lolas branch is…
Archie at the bluewater lolas branch is very helpful and made my experience so much easier. I would come back here because of the service I received.
16 mai 2026
Avis spontané
Delicious cake and great service!
2 mai 2026
Very efficient ordering processes
Very efficient ordering processes, good quality and delicious products - and should you need customer service for any advice or support, they are super speedy and responsive. Thank you very much Lola’s.
4 mai 2026
Super impressed with the ‘Victoria Sponge Cake’ ordered for a special birthday. It looked great and tasted even better. Great value for money too. I would order again.
Super impressed with the ‘Vict
10 mai 2026
Avis spontané
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