Lola's - Lola's Canary Wharf Avis 

664
•
TrustScore 4.5 sur 5

4,7

Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ London, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The staff are friendly and pay attention to each customer without rushing to make a sale. The cup cakes are always great. I am currently buying the test kitchen products and I like the sponge cakes bu... Voir plus

Noté 5 sur 5 étoiles

Staff very helpful and friendly. Been buy Lola’s Cupcakes since you could only get in Selfridges London. Love this new range found in the test kitchen at Canary Wharf. My favorite is the cinnamon... Voir plus

Noté 5 sur 5 étoiles

Rang around to secure a vegan cake last minute and was delighted to find the Chocolate Brownie Cake was available at Canary Wharf, they held it for me, helped me sign up to the Rewards App and that me... Voir plus

Noté 4 sur 5 étoiles

I pirchased Lola’s cakes because they are convenient of location, multiple of flavours to choose, competitive price. I choose Mango & Yuzu cake because I love mango. Back home I always purchased m... Voir plus


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's Canary Wharf

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ, London, Royaume-Uni

  • +44207 516 0534

4,7

Excellent

TrustScore 4.5 sur 5

664 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,7

Tous les avis

(664)

5 812 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

Cupcakes were good but service at…

Cupcakes were good but service at Canary Wharf store was dire.

Provided cupcakes in a brown paper bag rather than a nice bag that I could see behind the counter despite these being a Mother’s Day gift. You get nice bags at hummingbird bakery.

Staff were also not very attentive and let people queue jump.

14 mars 2026
Logo de Lola's - Lola's Canary Wharf

Réponse de Lola's - Lola's Canary Wharf

Hello,

Thank you for taking your time to review Lola's.

I am so sorry to hear your experience wasn't as expected.

We do offer bags for the orders as close to the suitable size as possible, I am very sorry on this occasion the branded bag was not available for you and that you felt store staff was not very attentive.

I will ensure this feedback is passed onto the store and area managers to review and see why this could have happened and to ensure we can avoid similar situations in the future.

If you would like to discuss this any further, please do email us on hello@lolascupcakes.com

Best wishes,

Noté 5 sur 5 étoiles

Amazing gluten free cake

Amazing gluten free cake, that was moist , fresh and filled with chocolate rich flavour

specifications was spot on
and refrigerated well, lasting days in the fridge

worth every penny x

9 mars 2026
Noté 5 sur 5 étoiles

Dinosaur cake pink buttercream

Ordered the dinosaur cake with chocolate sponge and pink buttercream for daughter. Cake was nice. Design fabulous. Daughter really happy with it. Buttercream is a tad sweet for our tastes but may be fine for others. Staff at Canary Wharf always friendly and helpful.

26 février 2026
Noté 5 sur 5 étoiles

Change review due to customer service

Customer service 5 stars

1 mars 2026
Logo de Lola's - Lola's Canary Wharf

Réponse de Lola's - Lola's Canary Wharf

Hello Jay,

Thank you for letting us know about your recent cake.

I am sorry it tasted dry and not perfect.

We do recommend having our cakes at room temperature which can take up to 3 hours out of the fridge to soften up.

I will contact you shortly so we can discuss this further.

Best wishes,

Alice

Noté 3 sur 5 étoiles

Nice Presentation but Not the Best Flavor

I cannot say the experience was perfect. I recently ordered a birthday cake for my baby; it looked nice and was acceptable. However, I suggest skipping the jam inside the layers because it was quite sour and changed the overall taste.
I also tried the chocolate fudge cake, and unfortunately I would not recommend it. It wasn’t very tasty, and most of my guests didn’t like it.
Additionally, I wanted to add another cake to my order, but the staff made the process quite complicated and I couldn’t clearly understand the instructions. Otherwise, I tried to make the change two days before my collection date.

24 février 2026
Logo de Lola's - Lola's Canary Wharf

Réponse de Lola's - Lola's Canary Wharf

Hello,

Thank you for getting leaving us the review about your experience.

I am sorry the staff at the store made it a complicated process, we do try to make it easy to order with a team member.

We do offer the option to skip the jam for those who are not a fan, many do like the sour taste which counteracts the sweetness of the buttercream icing.

I am going to email you shortly as it would be nice to know more about your experience in store as well as what wasn't quite right about the fudge cake.

I hope to hear from you soon.

Best wishes,

Alice

Noté 4 sur 5 étoiles

Beautiful cake, good overall experience

The cake looked beautiful and exactly as expected. Collection was smooth and my 2-year-old was very happy with it, which was the most important thing 😊

The only reason for 4 stars instead of 5 is that the taste felt more commercial than homemade. It was nice, but not exceptional. Overall, a good experience.

9 février 2026
Noté 5 sur 5 étoiles

Fantastic service

Fantastic service, I ordered two number cakes and they were printed beautifully and put together the desired look, the birthday message positioned correctly
The cakes arrived on time? I have been ordering for years and eve year the services are outstanding

8 février 2026
Noté 5 sur 5 étoiles

Great cake flavour

Order birthday cake with message, message was pipped really will, cake look great and it was boxed well so no damage when we took it out of town.

25 janvier 2026
Noté 2 sur 5 étoiles

Smudged

writing on cake for my partners bday party was smudged but it was still tasty just disappointing.

18 janvier 2026
Logo de Lola's - Lola's Canary Wharf

Réponse de Lola's - Lola's Canary Wharf

Hello,

Thank you for taking the time to give us your feedback.

I am very sorry for the disappointment experienced on this occasion.

This does not sound as per our usual high standard of finish and I will be in touch with you via email soon to discuss the matter further.

Kind regards,

Noté 5 sur 5 étoiles

Delicious cakes and easy to order

Very easy to order and a great selection of cakes. I had the fresh berry cake which was delicious - nice and moist and not overly sweet. Service at the Canary Wharf branch was excellent as always! Lola's is always my go-to for celebration cakes!

16 janvier 2026
Noté 5 sur 5 étoiles

Awesome …

It have lovely selection and even the new flavours are delicious. Keep it up. U are very heavy on my pocket, difficult to resist on my way out each day

5 janvier 2026

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