The staff are friendly and pay attention to each customer without rushing to make a sale. The cup cakes are always great. I am currently buying the test kitchen products and I like the sponge cakes bu... Voir plus
Établissement
Changer d'établissementUnit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ London, GB
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Lisez les avis des autres
Staff very helpful and friendly. Been buy Lola’s Cupcakes since you could only get in Selfridges London. Love this new range found in the test kitchen at Canary Wharf. My favorite is the cinnamon... Voir plus
Rang around to secure a vegan cake last minute and was delighted to find the Chocolate Brownie Cake was available at Canary Wharf, they held it for me, helped me sign up to the Rewards App and that me... Voir plus
I pirchased Lola’s cakes because they are convenient of location, multiple of flavours to choose, competitive price. I choose Mango & Yuzu cake because I love mango. Back home I always purchased m... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- aussi dans
- Boulangerie
- Boutique de cupcakes
- Pâtissier spécialisé dans les gâteaux de mariage
- Service à emporter
- Service de commande de repas en ligne
À propos de Lola's - Lola's Canary Wharf
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Unit 5A, 16-19 Canada Square, Canary Wharf, E14 5EQ, London, Royaume-Uni
- +44207 516 0534
4,7
Excellent
664 avis
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Birthday cake was hard, dry and tasteless!
I appreciate the Free birthday cake offer every year but this time had a really bad experience. I visited Canary Wharf Canada Square and asked for a Cookies and Cream cake. Normally I get other flavours but this time those weren't available! There were 4 staffs all chatting between themselves and no one bothered to provide instructions about the cake. I took that home as usual and later while serving, found it really dry, hard, tasteless and very sugary! The evening plan went wrong as none of my friends could have the cake so I wasn't really happy about it. I've contacted Lola's customer service next day and explained everything; the agent Wesley told me that I had to keep the cake outside the fridge for 3 hours before serving so it wasn't their fault. I was really shocked as normally I've never done that with the other cakes I had from them. Also asked him that the staffs could even provide me this instruction but they all were busy chatting. He then just reported, apologized and avoided to offer me a replacement just because it was a Free cake and I didn't pay for it! The overall experience wasn't really that great what the company should really focus on!
5 août 2025
Réponse de Lola's - Lola's Canary Wharf
Hello Tilok,
Thank you for taking your time to share your feedback with us.
We are very sorry again that you did not enjoy the cake you received from us as a free reward for our Love Club founding members.
We do advise directly on our cake boxes themselves as well as on our website that our cakes will require at least 2-3 hours outside of the fridge before serving for best quality.
This ensures that this information is made clear for all of our customers to ensure that best practices for storage of our cakes can be followed.
We are very sorry that these instructions were missed and that you did not enjoy the cake texture served straight from fridge cold temperatures.
As per our conversation, I have been sure to log your feedback regarding your experience with our stores team and with this cake.
If you would like to discuss this any further with our team directly, please do not hesitate to get back in touch with us at hello@lolascupcakes.com.
Kind regards,
Wesley
Really good cake :)
Really good cake! Bought it for my partner’s birthday and we polished it in a day! It was the right amount of sweetness balanced with slightly tart berries
5 août 2025
Quick delivery, delicious vegan
Quick delivery, looked perfectly. Even as a vegan chocolate cake was rich and delicious. Our daughter loved it
9 août 2025
Beyond my expectations
I printed a photo on the cake and it was much nicer that I imagined. The quality and the taste both were also very good
6 août 2025
The Black Forrest Cake was delicious…
The Black Forrest Cake was delicious friends and myself were delighted !!! . Definitely recommend it.
1 août 2025
Online order - Not Fresh
I ordered an expensive birthday cake from Lola’s expecting something special, but unfortunately it was very underwhelming. The cake wasn’t moist, tasted overly sweet, and didn’t feel fresh at all — more like something that had been sitting in a fridge for a while. For the high price point, I expected much better quality. It looked nice, but the taste just didn’t deliver. Definitely not worth the cost, and sadly, I won’t be ordering again.
16 juillet 2025
Réponse de Lola's - Lola's Canary Wharf
Hello Suryansh,
Thank you for taking the time to give us your feedback. I am sorry that you have been disappointed on this occasion with your order of the Chocolate Loaded cake.
I can assure you all cakes are baked and prepared fresh for the date of delivery/collection. We do not pre make, store or freeze our cakes.
Our cakes are kept chilled in our vans or at our stores until delivery/collection. We do recommend allowing the cake to come up to room temperature for at least 2-3 hours before serving so that cake is served at its best. Full instructions are stated on the cake box. If consumed chilled the cake can appear to be dry and hard in texture.
If you would like to discuss anything further please feel free to send an email to hello@lolascupcakes.com and we shall be happy to help.
Kind regards,
Very disappointed
Very disappointed, the cake was tiny. For a slice for 15-20 people. The size of the cake for the amount you’re spending is not worth it
20 juillet 2025
Avis spontané
Réponse de Lola's - Lola's Canary Wharf
Hello,
Thank you for taking the time to leave your review.
Sadly this review has been made Anonymously so we are not able to understand which item you are discussing.
We at this time we don't have a cake we advertise as being able to serve between 15 - 20.
If you could please email us on hello@lolascupcakes.com so we can understand more and register your feedback to the relevant teams.
Best wishes,
Alice
Birthday incentive
It was my birthday went to pick up my free cupcake and was surprised it was a small cake I received for free. The cake was amazing loved it!
24 juin 2025
Absolutely love love Rainbow
Absolutely love love Rainbow. 2 of the 3 slices were fresh but one was hard hence why the score of 4.
21 juin 2025
Great service and delicious red velvet…
Great service and delicious red velvet birthday cake! Thank you
8 juin 2025
Satisfied with presentation...Cake was exactly as shown in the…
Cake was exactly as shown in the pictures. Very beautiful and tasty cake...
9 juin 2025
Great service and tasty cake
Great service and tasty cake. Wish there were more choices in the gluten and dairy free options. But glad I had options and something available.
9 juin 2025
Didn’t taste as one would have expected…
Didn’t taste as one would have expected especially having tasted the pistachio chocolate bars.
Would not buy again
6 juin 2025
Réponse de Lola's - Lola's Canary Wharf
Hello Shaun,
Thank you for sharing your feedback with us regarding your recent purchase of our Chocolate Pistachio Kunafa Cake.
We're very sorry to hear that this cake did not taste as you expected.
This design was inspired by the viral 'Dubai chocolate bars', which use a filling of pistachio cream and kunafa and was created originally for Eid and Ramadan celebrations before being brought back as part of our regular cake range due to the overwhelming popularity of this cake.
We are sorry again that our adaptation of the viral treat into our Chocolate Pistachio Kunafa Cake was not to your liking and will be sure to log this with our bakery and product development teams.
If you would like to discuss your order with us, you can always reach us directly at hello@lolascupcakes.com.
Kind regards,
Wesley
Best cupcakes ever
Best cupcakes ever ! I made all my friends taste and they love it. We are from France and we love it !
6 juin 2025
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