Lola's - Lola's Covent Garden Avis 

300
•
TrustScore 4.5 sur 5

4,7

14-18 Neal Street, WC2H 9LY Covent Garden, GB

•

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Lisez les avis des autres

Noté 3 sur 5 étoiles

The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Voir plus

Noté 5 sur 5 étoiles

Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Voir plus

Noté 5 sur 5 étoiles

Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... Voir plus


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's Covent Garden

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

300 avis

5 étoiles
4 étoiles
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1 étoile

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4,7

Tous les avis

(300)

5 792 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Lovely cake

Lovely cake, so yummy! The team loved it as well. The lady who runs the Covent Garden shop is helpful and friendly. Will continue to buy from them. … this is my third cake oink!
Ordered the cake from the store and it was ready on the morning I needed it to be. Seamless.

22 avril 2026
Noté 5 sur 5 étoiles

Photo cup cakes…

Ordered photo cup cakes on line to collect from shop and they came out brilliantly!
Guests very impressed!
Were very tasty too.
I had a few queries prior to ordering and these were dealt with promptly and to my satisfaction.
Will definitely use again .

12 avril 2026
Noté 5 sur 5 étoiles

Delicious!!!

I ordered a large vanilla birthday cake for our CEO and he (and us) couldn't have been happier. The sponge and icing were absolutely delicious!! We had so many comments on just how tasty the cake was and the CEO who has discerning tastes, said it was the best cake he had, had. Will be ordering again. Thank you!

25 mars 2026
Noté 3 sur 5 étoiles

Great presentation, not abundance of flavour

Great presentation for 11 year old bday cake but quite tasteless (rainbow sponge, vanilla buttercream). Excellent customer service, packaging, click and collect service.

19 février 2026
Logo de Lola's - Lola's Covent Garden

Réponse de Lola's - Lola's Covent Garden

Hello Louise,

Thank you for taking the time to share your feedback with us regarding your most recent order.

I am happy to hear that you enjoyed the look of your cake and that the service from our end was up to our standards, but I am sorry to hear that your Ice Cream Cone Cake did not meet your expectations in terms of taste.

Our bakery is committed to using high-quality ingredients for all of our fresh-baked and handcrafted products to ensure the best experience.

Our cakes are prepared in batches, and we have not received any similar feedback from the same batch. However, please be assured that we will continue to monitor this closely.

We have been certain as well to pass your feedback on to the relevant teams for further review.

If you do wish to discuss this further, please feel free to email us at hello@lolascupcakes.com.

Best wishes,

Noté 5 sur 5 étoiles

Lovely Disney Elsa cake

Lovely Disney Elsa cake! The decoration was fab and even the princess tower was made of of white chocolate. Cake was definitely the highlight of the birthday!

31 janvier 2026
Noté 5 sur 5 étoiles

The chocolate heaven cake was…

The chocolate heaven cake was delicious. They were very helpful when I went to order the cake and pick it up. Overall, delicious cakes and great service.

17 janvier 2026
Noté 5 sur 5 étoiles

HEROES! Lola's Cupcakes Covent Garden

Lola's Cupcakes Covent Garden - Over and beyond and all with kindness and enthusiasm. We made an order of several cakes to be cut up into pieces and placed in our branded boxes. They even got allergen stickers printed for our boxes. Every request we had they came to with a range of solutions. Aniko & Anne-Marie - absolute heroes! Thank you both for all your hard work, we'll be back.

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Birthday cake

I've ordered a birthday cake for my colleague in the office. It was fantastic, she loved it. Beautiful presentation and very very tasty! Highly recommend!

8 janvier 2026
Noté 5 sur 5 étoiles

A great experience

We ordered two cakes for a celebration party online. The communication was great including the day of collection. Everything went smoothly and the cakes looked and tasted delicious! A great experience with very friendly staff.

5 janvier 2026
Noté 1 sur 5 étoiles

Horrible Birthday Reward

I went to Lola’s Cupcakes on my birthday to redeem my birthday reward, and the experience completely ruined the moment. The staff member questioned me several times about whether I had “other accounts,” asked for different emails and phone numbers, and made me feel like I was trying to cheat the system when this is the only account I have.

She also examined my ID for an unreasonably long time and then told me that I wouldn’t be able to redeem anything at any other locations because “they will know I’ve already collected it,” again implying I was doing something wrong. It was embarrassing, uncomfortable, and honestly quite insulting especially on my birthday.

A birthday reward should feel like a nice gesture, not like being interrogated. Very disappointed with how I was spoken to and the assumptions that were made. I then took this further with Lola’s customer service and the issue wasn’t addressed properly.

22 décembre 2025
Logo de Lola's - Lola's Covent Garden

Réponse de Lola's - Lola's Covent Garden

Hello Dabresha,

Thank you for taking your time to share this feedback with us.

We are very sorry to hear that the process of claiming the free cake offer, which was available ot all founding Love Club members to claim through the end of 2025, became a source of disappointment and stress for you on your birthday.

Sadly we have had some previous occasions where this Love Club offer has been taken advantage of so our teams do take great care to ensure eligibility requirements have been met before the offer can be issued.

I can see that my colleague did reply to your previous contact with us and that we have logged the details of this experience on directly with our store and area managers so we can review your visit and ensure any necessary retraining and support can be provided to the staff at this shop.

We are dedicated to ensuring that our stores are delivering on the highest levels of customer service and do apologise again for any disappointment caused by our team falling short of this standard on this occasion.

If you would like to discuss this further with our team we do encourage to get back in touch with us at hello@lolascupcakes.com.

Kind regards,

Noté 5 sur 5 étoiles

Delicious gluten free tiramisu cake

Delicious gluten free tiramisu cake. Such a treat as a coeliac to have the option aside a brownie/red velvet cake! And it was absolutely delicious, really moist and all guests inc non coeliacs said it was delicious. Thank you!

21 décembre 2025
Noté 3 sur 5 étoiles

poor packing

product was great but the boxes were not packed with care. I was only shown one of the 3 and when I got home and opened the rest all of the cakes had topped over and lost their icing and decorations. This was very disappointing as I carried them with upmost care. Once I fixed and pushed them further in , when I next carried them they were fine so was clealry the shop not taking enough care in packing

9 décembre 2025
Logo de Lola's - Lola's Covent Garden

Réponse de Lola's - Lola's Covent Garden

Hello Deborah,

Thank you for taking your time to share your feedback regarding your recent order of our mini cupcakes for collection at one of our shops.

These orders are prepared at our central bakery and packed into the box you receive this in there.

Because of this, we take great care in packing these orders as they must be secure enough to ensure that they can safely arrive through the delivery process to the store for your collection.

We are sorry to hear that, after these cupcake were delivered to the shop and confirmed safe and in perfect condition at the shop and upon your collection, that these cupcakes later were unseated from their slots in the box and became damaged.

Due to the small size and these mini cupcakes and the weight of the icing on top, they can lift from the slots in the box if not handled flat and transported carefully.

I will be sure to pass your feedback on to the relevant teams to review further and understand if there is more we can do from our end to improve on this for the future.

If you would like to discuss your visit with our team directly, please do not hesitate to contact us directly at hello@lolascupcakes.com.

Kind regards,

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