Lola's - Lola's Covent Garden Avis 

300
•
TrustScore 4.5 sur 5

4,7

14-18 Neal Street, WC2H 9LY Covent Garden, GB

•

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

The woman with the headscarf greeted me warmly and made me feel right at home, eagerly helping me choose and recommending cupcakes. However, my experience with the manager was quite different. I order... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Day in London, so arranged to collect 2 cakes in Covent Garden, fresh berries cake and chocolate fudge cake, both were absolutely amazing, both fresh,moist and both tasted delicious, package was bri... Voir plus

Noté 5 sur 5 étoiles

Ordered for our 90th celebration at recent exhibition. Wanted an impressive cake that was easy to serve and this was just perfect. Large scale,with bite service mini cupcakes that looked great... Voir plus

Noté 5 sur 5 étoiles

Another brilliant cake (Victoria sponge) for my daughter's 8th birthday! I've been getting Lola's birthday cake for my daughter for the last few years which she absolutely loves. The cakes are always... Voir plus


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's Covent Garden

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

300 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(300)

5 812 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

It was a real delight to order a Red…

It was a real delight to order a Red Velvet cake at Lola’s. The salesperson was very efficient and courteous. She also took her time to send me reminders and kept me posted about the status.
The cake was delectable- all the guests loved it and most importantly, my dearest daughter whose birthday we were celebrating.
Thank you so very much!

18 mars 2025
Noté 5 sur 5 étoiles

Dino cake

I am always blown away the how easy and fast it is to order your cakes. Year after year we order for our special occasions and the quality never disappoints. The staff is always very friendly and kind when I pick up my order. 10/10
My only disappointment is,I saw some new flavours online that we couldn’t costumise to a smaller cake size, so we missed out on a flavour that we would have preferred and instead chose a different one. It’s a shame that some cakes can’t come in smaller sizes.

12 février 2025
Noté 5 sur 5 étoiles

Fabulous cake

I ordered a cake for the first time from Lola's to be delivered at home and it was fantastic and arrived in time before Christmas day which was intended for my mum's special birthday. Highly recommend the vanilla sponge cake and most likely buy another later this year. I know there was a small hiccup with delivery and have fed this back
to Lola's but wanted to add that the cake was delivered same day and the delivery man was wonderful. Thank you for making my mum's day as she loved it.

26 décembre 2024
Noté 3 sur 5 étoiles

Great cake, not the best pick up experience

Great cake. Disappointing pick up experience as rather brusque approach from lolas colleague. I did not have my phone with me and could not provide the order reference - i knew that i wouldnt have this and though it would be ok as the email I had been sent said that collection required "any one of order confirmation / ID card / credit/debit card used to make purchase". I had two of these so expected to be able to pick up cake with no fuss. Instead I received a disapproving lecture about how I must have the order ID. Eventually after describing aspects of the cake I was able to pick up.

If order ref is required in addition to one of the items from the list, this needs to be made clearer in the email. If not, then staff need to be made aware of what the email says is needed. Either way, a slightly friendlier approach may have encouraged me to use lolas again in future!

8 décembre 2024
Logo de Lola's - Lola's Covent Garden

Réponse de Lola's - Lola's Covent Garden

Hello Christian,

Thank you for taking the time to leave this review.

I am very sorry to hear about this, when collecting an order you would either need a copy of the confirmation email or a form of ID which matches the name on the order. I will pass this feedback onto our store to ensure we can improve this for the future.

If there is anything else I can help with please get in touch on hello@lolascupcakes.com

Kind regards,
Chris

Noté 5 sur 5 étoiles

Always good cakes

The cakes from Lola's always taste great. It was easy to order online and then collect in person. No waiting, it was ready to go. The cakes looked great and tasted delicious. Wish the black forest had a little more cherry in it but still good! I've also ordered their vegan cupcakes before and those were great, also.

27 octobre 2024
Noté 5 sur 5 étoiles

Deliciously baked chocolate cake … we…

Deliciously baked chocolate cake … we thought that it was abit on the small side at first for 8 servings, but seriously we could get more servings from the cake as it is very rich… but not too sickly rich . It was perfect in every way .

20 octobre 2024

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus