When I collected the cakes from Watford kiosk I was very disappointed as we had paid for cupcakes in the letter 4 for our twins 40th birthday they were all damaged . We phoned and told the company of... Voir plus
Établissement
Changer d'établissementTicket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP London, GB
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Their cakes are simply the best you will ever eat. I love cake and eat plenty of it! But sadly been diagnosed with a Gluten intolerence recently. However, I still want cake! I made contact with Lola... Voir plus
Smooth pick-up from Liverpool Street retail cart. Cakes were delicious, I thought I'd over ordered for the team meeting but they all disappeared and people wanted more!
Slow service and therefore missed my train. Cake not kept chilled which was not communicated and collection was later afternoon so the cake had been left all day. Decor was ok, slightly disappointing... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de gâteaux
- aussi dans
- Boulangerie
- Boutique de cupcakes
- Pâtissier spécialisé dans les gâteaux de mariage
- Service à emporter
- Service de commande de repas en ligne
À propos de Lola's - Lola's LiverPool St
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Ticket Hall (next to visitor centre), Liverpool Street Underground Station, EC2M 7PP, London, Royaume-Uni
- +44203 966 8927
4,6
Excellent
197 avis
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Lovely birthday cake and cupcakes
15 mars 2025
Keep it UP
Updating about arrival via text messages.
perfect condition. nicely made.
off course , quality and tasty cake.
15 mars 2025
Great experience.
Easy to place the order online and easy collection from a variety of convenient locations.
20 février 2025
Birthday gift
Great service
Excellent birthday gift - 5 inch cake of choice chose carrot cake which actually preferred over the Red velvet cake
1 février 2025
Perfect cake
We all loved the cake — the flavour was well-balanced. I loved the ability to order different sizes to fit the number of people and also the ability to pick it up on a Sunday. It will definitely be our go-to cake from now on.
28 janvier 2025
The gluten free vegan fudge cake was…
The gluten free vegan fudge cake was delicious, I'll recommend it to anyone who like rich chocolate cake but can indulge on it because of allergies. It was well made, well presented as a birthday cake.
15 janvier 2025
👍👍👍 👍👍👍👍👍👍👍
25 janvier 2025
Delicious GF and DF Cake
Easy instructions to follow to collect etc. Got the cake for my boyfriend who is gluten free and dairy free. We opted for the dark chocolate and raspberry flavour. It was lovely! Nice to have options for all dietary requirements.
22 décembre 2024
Good presentation and design
Good presentation and design. Looked even better in person. Tasted delicious.
Convenient location.
23 décembre 2024
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Easy collection but cookies and cream cake wasn't delicious
Got a reminder text in the morning and the collect was easy. However, the cookies and cream cake was a let down. There wasn't much flavour and it was stodgy. I will not recommend
14 décembre 2024
Réponse de Lola's - Lola's LiverPool St
Hello Lin,
Thank you for taking the time to leave this review.
I am sorry to hear that you were not happy with your recent purchase. I can assure you that all of our cakes are baked fresh for delivery but I will be in touch with you shortly.
Kind regards,
Chris
The perfect company to go to for all…
The perfect company to go to for all different types of cakes
13 novembre 2024
Delicious cake and great experience…
Delicious cake and great experience with customer service.
6 novembre 2024
The cupcake was stale
The cupcake was stale. The fruits were rotten and had fungus on them… the butter cream tasted bitter like when something is old….
Over priced and bad quality
7 novembre 2024
Avis spontané
Réponse de Lola's - Lola's LiverPool St
Hello,
Thank you for taking the time to leave this review.
I am very sorry to hear about this, I can assure you that all of our cakes are baked fresh for delivery but I will pass this feedback onto our bakery.
Sadly I am not able to see any contact information for you, please get in touch on hello@lolascupcakes.com and we can look into this further for you.
Kind regards,
Chris
Great help!
Unfortunately the delivery was missed due to the office's mistake, Lola's cupcakes did everything in their power to redeliver the cakes and really helped us out!
6 septembre 2024
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