I ordered a personalised cake online for my moms birthday for collection at the Mayfair store. On the day of collection due to traffic I was about 30 minutes late post closing but the amazing staff wa... Voir plus
Établissement
Changer d'établissement16 Lansdowne Row, Berkley Square, W1J 8QF London, GB
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April 19th I ordered 2 cakes from this branch to be collected for 21st April. As soon as I realised that I made a mistake with the message on the cake I tried to email customer service to alter the me... Voir plus
Amazing service and awesome cake! The staff at Lola’s was super helpful in suggesting a cake for my birthday - I just loved it !!!
L'entreprise a répondu
We were really impressed with our chocolate brownie cake! The customer service was excellent, we would definitely recommend and 100% will be using Lola’s again! 😁
À propos de l'entreprise
- Magasin de gâteaux
- Boulangerie
- Boutique de cupcakes
- Service de commande de repas en ligne
- Service à emporter
- Pâtissier spécialisé dans les gâteaux de mariage
À propos de Lola's - Lola's Mayfair
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's Cupcakes, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
16 Lansdowne Row, Berkley Square, W1J 8QF, London, Royaume-Uni
- +44203 966 6333
4,7
Excellent
37 avis
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Super customer service
Great website and super customer service. Delicious and delivered on time.
26 mai 2024
Eid Cakes
April 19th I ordered 2 cakes from this branch to be collected for 21st April. As soon as I realised that I made a mistake with the message on the cake I tried to email customer service to alter the message but they have refused to help me. So I tried to go back to the branch the following day and the staff on duty was happy to assist me. Many thanks to Samuel and Laura, very friendly and accommodating. Good job both of you! 👍🏼👍🏼
21 avril 2023
Avis spontané
Excellent service from start to end
Easy to order, accurate delivery update and friendly delivery person! Great service
10 avril 2023
Amazing staff and amazing cake
I ordered a personalised cake online for my moms birthday for collection at the Mayfair store. On the day of collection due to traffic I was about 30 minutes late post closing but the amazing staff waited for me and was very patient. The cake itself was just delicious and the personalisation was perfect. Everything from ordering to enjoying the cake was faultless. The staff on shift on the 31st of March (Mayfair) is an amazing person and can’t thank them enough!
28 mars 2023
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Amazing service and awesome cake
Amazing service and awesome cake! The staff at Lola’s was super helpful in suggesting a cake for my birthday - I just loved it !!!
20 février 2023
Réponse de Lola's - Lola's Mayfair
Hi customer,
This is an automated message to let you know that we've got your mail, but its currently outside of our business hours. One of our customer team, will be back in touch with you as soon as possible.
Our average response time is 1 hour , so you should hear from us very soon.
Thank you for your patience.
The lemon drizzle cake was absolutely…
The lemon drizzle cake was absolutely delicious. I only ordered it the night before, but it was ready for collection the following morning.
19 janvier 2023
The best cupcakes in London
Lola's cupcakes is always such a pleasure to work with and to taste!
12 décembre 2022
Excellent service… great cakes!
Excellent service! Very friendly staff when collecting the cake. Second time ordering from Lola’s! The cakes don’t disappoint! Would recommend.
11 mai 2022
Great service and the cake was so fresh.
28 avril 2022
Like .
Like .. genuinly I take fault with many online experiences .. this one ranks no.1 .. efficient .. helpful and pretty painless ... so yeh .. very good 👍
6 avril 2022
Delicious!
I've ordered a vegan chocolate fudge cake for my wife's birthday and it was so good! Perfectly moistured sponge and very rich chocolate flavour! You could never guess its vegan! A month later I've decided to order a vanilla rainbow layer cake for my daughters birthday! This cake was absolutely loved by all children and parents! Again perfectly moist sponge, delicious cream and all sweetness well balanced! Both cakes were 9'' size and served 24 decent portions! Delivery spot on and drivers are friendly!
24 mars 2022
Delicious cake that looked beautiful
Delicious cake that looked beautiful. The recipient loved the cake.
Easy to order and collect at the Mayfair store.
21 mars 2022
The staff went above and beyond.
6 mars 2022
Best cake ever!
I’m really really happy with my experience from lola’s cupcakes! I ordered via the website which was really easy to use - and got a text on the day to let me know it was ready! When I arrived the lady who served me was really friendly, helpful and informative on how to store the cake and it looked AMAZING! it also tasted brilliant too! I will definitely use them again!
15 février 2022
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