Lola's - Lola's North Greenwich Avis 

149
•
TrustScore 4.5 sur 5

4,5

North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH London, GB

•

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Looking for a unique birthday cake, I discovered Lola's. Ordering and collecting were simple, and the shop was welcoming! Everyone commented on how tasty the cake (tropical opera cake) was. The mascar... Voir plus

Noté 5 sur 5 étoiles

For my son’s 5th birthday party we’ve ordered medium rainbow cake! This is our family favourite option for any kids parties/events. The cake is super colourful inside with each layer coated in vani... Voir plus

Noté 5 sur 5 étoiles

Ordering was easy, hard making a choice though, of all the gorgeous cakes! Collection was easy too. And the cake was absolutely delicious! We hadn't tried that flavour before but will definitely choos... Voir plus


À propos de l'entreprise

  1. Magasin de gâteaux
  2. aussi dans
  3. Boulangerie
  4. Boutique de cupcakes
  5. Pâtissier spécialisé dans les gâteaux de mariage
  6. Service à emporter
  7. Service de commande de repas en ligne

À propos de Lola's - Lola's North Greenwich

Écrit par l'entreprise

Shop Cakes Shop Cupcakes Shop Brownies Nationwide Delivery Contact Us Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London! Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today. We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem! Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.

Lola's - Let's Celebrate !

Écrit par l'entreprise

Hand baking delicious cupcakes & cakes since 2006
Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you

Our Promise

Finest ingredients, passionate bakers, handcrafted cupcakes.

Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.

Coordonnées de contact

  • North Greenwich Underground Station (Street level concourse), 5 Millennium Way, SE10 0PH, London, Royaume-Uni

  • +44203 318 5812

4,5

Excellent

TrustScore 4.5 sur 5

149 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,5

Tous les avis

(149)

5 792 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 2 sur 5 étoiles

Not so fudge chocolate cake

Is a no for me for this chocolate cake. Not moist and sticky enough and it was meant to be fudge chocolate cake.

Two stars was for the nice & helpful staff

1 février 2024
Logo de Lola's - Lola's North Greenwich

Réponse de Lola's - Lola's North Greenwich

Hi there,

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff nice and helpful.

However, we're truly sorry to hear that the chocolate cake you received did not meet your expectations in terms of moisture and texture, especially since it was meant to be a fudge chocolate cake. Ensuring the highest quality and taste in our products is incredibly important to us, and we regret any disappointment caused.

Your feedback is invaluable to us, and we will certainly review our recipe and quality control processes to address any issues with consistency in our cakes.

We appreciate your honesty and the opportunity to improve. If there's anything else we can do to assist you or if you have any further feedback, please don't hesitate to reach out to us directly at hello@lolascupcakes.com

Warm regards,
Macy

Noté 5 sur 5 étoiles

Velvet cream

Looking for a unique birthday cake, I discovered Lola's. Ordering and collecting were simple, and the shop was welcoming! Everyone commented on how tasty the cake (tropical opera cake) was. The mascarpone icing was delicious since it was less sweet than traditional icing, and even folks who typically avoid cake ate some. I will definitely promote from Lola's was amazing as this one was.

27 février 2024
Noté 5 sur 5 étoiles

Quick and friendly

I ordered a birthday cake for my son. I picked up at North Greenwich. The service was quick, the staff was nice and friendly.

I was done collecting the item within 10 minutes of arrival

1 mars 2024
Noté 4 sur 5 étoiles

Nice customer service lovely people

Good customer service plus yummy cake, can’t go wrong usually but this cake was very warm. Had to put it in the fridge for a good couple hours to make it better. Except for that it’s always 10 out of 10. I got to stop eating cake because I am now 1 stone over weight at least. I must stay away from Lola’s because of this lol

11 février 2024
Noté 5 sur 5 étoiles

Kids favourite Rainbow cake

For my son’s 5th birthday party we’ve ordered medium rainbow cake! This is our family favourite option for any kids parties/events. The cake is super colourful inside with each layer coated in vanilla buttercream. I personally would have preferred each colourful layer to taste differently. But even though it all tastes the same, it doesn’t stop kids loving this bright yummy sweetness. Our medium size cake was mega popular - not even a single tiny piece of cake survived the party (12 kids + some parents dived in with joy). Next time we will order a large one 😊
I have placed my order online. The whole process was very easy and straightforward. The order was available for collection without any delays.
Thank you Lola Cupcakes for making our birthday celebration extra special!

30 janvier 2024
Noté 1 sur 5 étoiles

no time slot given

I made an online order for a Christmas party, at no point through the order process was a strict collection slot was mentioned before payment on the site or after payment via email and text. I ended up not collecting my order for the intended day and going empty handed as I could not collect on route. The staff were patient enough to explain, but I showed my communication and understood the problem and kept my order for next day collection. I ended up picking these up the next day and the texture was all wrong, the vegan cakes were too wet and no longer consumable.

16 décembre 2023
Logo de Lola's - Lola's North Greenwich

Réponse de Lola's - Lola's North Greenwich

Hello Neha,

Thank you for taking the time to leave us a review.

I am sorry to hear that you experienced these issues with your order.

When placing an order online you are required to specify a collection date and location. The collection times will then be shown on the confirmation email which you receive once the order is complete. You can collect your order at any time within the hours shown here. I do understand that this may not be clear, and apologise for this.

I will get in touch with you via email to discuss this further.

Kind regards,

Chrissy

Noté 5 sur 5 étoiles

I am critical with cake

I am critical with cake, especially red velvet. Bought the red velvet cake and it was very lovely so I bought it again for another birthday; very yummy. You can taste the rich cocoa flavour so it’s not just colouring and it’s not too sweet. Definitely a winner!

4 décembre 2023
Noté 5 sur 5 étoiles

I live in Australia

I live in Australia. I've never had them before. But my fiance loves them. She has their cupcakes as a tear to herself once in a while. For her birthday and to surprise her, I get her cakes and cupcakes from here all the time and she enjoys them (kinda jealous of her reaction every time). She loves their red velvet and chocolate flavoured ones. If you can try them, I'd recommend do so because there are some people who want to and can't!

30 novembre 2023

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus