The cake was amazing. My step son's favourite and worth every penny. Delivery was fast, good communication and arrived beautifully boxed. Second time we have ordered this cake and it was just as amazi... Voir plus
Établissement
Changer d'établissementSelfridges & Co, Bullring Shopping Centre, B5 4BP Birmingham, GB
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The quality remains as excellent and fresh as ever, and I have been a loyal customer of Lola's Cupcakes for many years. I recently purchased a birthday cake for my son's 15th birthday; he is a great f... Voir plus
The gluten-free cake was soft and moist and very chocolatey. Ordering online was not too hard and the collection was efficient.
The best cakes ever! We are long time lovers of Lola’s and chose them for our wedding cake - it was absolutely stunning and we had so many compliments on how nice it tasted! A special thank you to t... Voir plus
À propos de l'entreprise
- Magasin de gâteaux
- aussi dans
- Boulangerie
- Boutique de cupcakes
- Pâtissier spécialisé dans les gâteaux de mariage
- Service à emporter
- Service de commande de repas en ligne
À propos de Lola's - Lola's Selfridges Birmingham
Écrit par l'entreprise
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Écrit par l'entreprise
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Coordonnées de contact
Selfridges & Co, Bullring Shopping Centre, B5 4BP, Birmingham, Royaume-Uni
- +44121 643 2004
4,5
Excellent
872 avis
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Fresh & delicious!
Fresh & delicious!
It was for my wife's birthday, She Loved the packing.
Super tasty with the right amount of chocolate!!
Perfect as it was in the picture.
Exceptional service.
11 octobre 2025
Cake was amazing we ordered the pearl…
Cake was amazing we ordered the pearl red velvet wedding cake.all the guests were saying how nice it was
11 octobre 2025
Fantastic service and cake was…
Fantastic service and cake was delicious and great value for money
11 octobre 2025
Blueberry burst
Blueberry burst!
Quality cake and the quality of buttercream was dreamy
3 octobre 2025
Birthday cake ordered online at short…
Birthday cake ordered online at short notice. The process was easy, the mixed opera cake was delicious and gluten free.
8 octobre 2025
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Sugar taste - horrible quality
The cake was stale.. the cupcakes were rock hard & they had 0 taste. More like sugar than anything else
7 octobre 2025
Réponse de Lola's - Lola's Selfridges Birmingham
Hi,
Thank you for taking the time to leave your review.
I am very sorry to hear you didn't enjoy the vegan cupcakes and the pink mini cupcake box.
I want to assure you that we bake all our cakes and cupcakes fresh for collection or delivery so I am very sorry you found them to be hard.
They are decorated with our butter icing which is our sweetest icing and I would recommend trying ones with our cream cheese icing.
I do not see any correspondence from you on our system and if you would like to discuss your order with our team please email us on t hello@lolascupcakes.com
I hope this helps.
Kind regards,
Shona
The cake I ordered was ready on time…
The cake I ordered was ready on time and beautiful. It received many compliments.
6 octobre 2025
Gluten Free Red Velvet cake was…
Gluten Free Red Velvet cake was delicious! Definitely didn’t taste GF. Looked beautiful too, shame the text was so restrictive there was space to do an ‘18’ but was told they couldn’t due to space. (Capital letters also count as 2 spaces so had to use a nickname rather than my daughters name)
4 octobre 2025
Red velvet 24 slices
I ordered the red velvet cake for my daughter's 18th birthday. The cake was very moist and very very tasty. Everyone's loved it! Wish I ordered a bigger one.
30 septembre 2025
The staff are always so friendly
The staff are always so friendly. The pistachio cakes are delicious!
1 octobre 2025
Amazing 50th birthday experience
As mentioned previously, excellent service by POPPY in the Birmingham branch and absolutely heavenly delicious cake!!
Keep it up LOLAS !!
27 septembre 2025
What a Change for the better !!
There a new energy and finally there is customer service at this location. Have always loved Lola’s cake and over the years do many family & friends have had them from us as Birthday gifts. The service was always awful at Selfidges Birmingham. With this new manager Penny. It’s a breath of fresh air. Always a pleasure to buy cakes not only as gifts but do way for ourselves and such great recommendations and we’ve tried things I normally wouldn’t, sticking to my signature fav’s. But well done in hiring this lady.
22 septembre 2025
£47.50 for cake with dry layers and flawed outer frosting
Picked a cake out on display and the frosting had a large bump sticking out of the cake which ruined the aesthetics.
Sponge was tasty but there was not enough jam filling in the cake and it was uneven.
20 septembre 2025
Réponse de Lola's - Lola's Selfridges Birmingham
Hello Maymuna,
Thank you for taking your time to share your feedback with us.
I'm sorry to hear that the finish for your cake was not perfect and that there was not enough raspberry compote in the filling for this cake.
Our cakes are always held on display at our stores to ensure customers can see and review the cakes before purchasing.
If you are not happy with the finish of a cake on display our store team is happy to discuss if they can help address this or offer an alternative.
We understand that there can be occasions where other issues could be encountered after bringing the cake home and are happy to assist you with this directly if you are able to provide photos of the issue and proof of purchase from our store to our email at hello@lolascupcakes.com.
Please do not hesitate to get in touch with us there if there is anything further that we can do to help at this time.
Kind regards,
Great website,easy to use,good…
Great website,easy to use,good selection of cakes for all occasions,great communications informing me when cake was ready for collection,staff were really helpful and friendly,lovely packaging and presentation and cake was amazing,highly recommend.
20 septembre 2025
Great cake but nation wide home…
Great cake but nation wide home delivery should be available
18 septembre 2025
Red velvet caje
There was a sample piece which was lovely, so helped me decide which to choose to buy
12 septembre 2025
Great service and great cake
12 septembre 2025
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