lastminute.com London Eye Avis 122

What an absolute mess.

Staff are rude and the smell of the Thames in the summer is disgusting.

London is a dirty horrible place avoid it at all costs.

I booked a cruise on the Thames, the best money spent in this city, we highly recommend it, we chose the evening hours, the cruise lasted about 40 minutes, the lady whose name starts with the letter T told interesting stories during the trip and was very funny, even my 13-year-old son had a great time

I had a great time and the kids loved it!!

The way staff treated me it was like I was just one of the peasants they daily serve absaloutley atrocious the fat man with ginger hair even I said my deepest apologies for saying f.ck he wanted me to be removed from premises what a t.at
racist

Wasn’t bad just not as I would have expected so much I would say

Fast track is a scam, watch out! You pay 50% extra and you are just waiting with everyone else!

We have just paid 200 for 3 attractions on Sunday and the site is saying no available time slots for the London dungeon so we will not be able to go. The site itself has availability FOR EVERY time slot during Sunday. You cannot see the availability b4 they take your money. Ruined our families London weekend b4 we have set off. Just seen so many others have this problem with this site also.

I was booking tickets to take my 2 grandaughters on the London Eye via tesco club partners. I duly checked availability as per instructions on the clubcard/ partner website and availability confirmed. I then converted my vouchers to enable my booking and the availability was no longer there.
On checking the London Eye website it would appear that there is availability all week if your tickets are not being supported by tesco vouchers.
A mean trick by the London Eye, are you so profit led that you were unable to fulfill this request.
I am unable to afford the £97 and will sadly have to let my grandchildren down on their first visit to London

The audio lady who gave information about London just was shouting very loud all the time. I regret to book this trip. Her voice is so loud and it’s very annoying to hear someone just shouting all trip

Great days out in London as we live in Scotland, but the London eye is something else, unfortunately the wait is around 40 mins otherwise I would have given this attraction 5 stars

It’s a must visit place if your in london. Loved the view however the queues are super long so it’s always better to get fast track.

Good experience. Not cheap but nice view.

Incredibly rude staff, ridiculous queues and confusing information with our ticket. Won’t be back.

Arrived early today and on checking with staff when I should return to book in I was told we could get on early as there were spaces. Really appreciated that as we were only on a day trip and the early admission meant we could explore a bit more. Not too many people per pod which allowed free movement and uncluttered photo opportunities. All in all a very enjoyable experience. The ice cream stall nearby was reasonably priced and the ice cream was excellent.

Regrettably, a planned break to London that was to include a trip on the London Eye turned out to be one of the most disappointing and stressful experiences to date. It was a display of total disorganisation, mismanagement and lack of customer service for which lastminute.com should be ashamed of. It would appear that the only interest is to take payment from the customer with no interest in the quality of service or experience thereafter. My wife became quite unwell during the wait and almost missed out on the opportunity to fulfil her birthday treat.

Considering this attraction has been in operation in excess of 23 years and charging visitors an excessive absurd amount for a relatively short experience, one would have expected that the booking system, timings and organisation of the paying customers and queue times would be well organised and minimal especially out of the main holiday season. Disappointingly, this was not the case. A pre-booked ticket for a specific time still resulted in excess of one hour fifteen minutes queueing time disrupting further planned visits to other venues.

Additionally, whilst in the excessive queue, a member of staff handed out a voucher for discounts on other attractions and experiences however, the voucher code expired on 31 March 2023, almost two months prior to our visit today, 18 May 2023.

Needless to say, my experience of lastminute.com's organisational skills, value for money and customer care is so low, I would rate it no higher than zero and recommend to friends and family to be extremely cautious and wherever possible, avoid lastminute.com completely.

What a rip off!! Paying £40 per adult and £36 per child over the age of 3 for a 30 minute ride in a crammed pod deserves to be categorised under a new criminal offence under the heading 'daylight robbery without threat of/or violence'. If it wasn't for the fear of disappointing my 2 children I would definitely have walked away. Save your money and spend it somewhere else. Alton Towers offers a full day of entertainment for the same money not 30 minutes. And no 'I will not be flying with you again'

We went on the river cruise. Very good cruise down the Thames. Absolutely brilliant commentary from Mick, very knowledgeable and very, very funny. Worth the money. Indoor area if the weather turns.

Stunning views above the Thames. Efficient ticketing service. Clean toilets available in the ticket office. I appreciate the no food rules while on the ride as it keeps the place clean for all.
Highly recommended.