lastminute.com London Eye Avis 122

We combined the river cruise and the London eye. Both were brilliant and really enjoyable.

Tim, our guide on the boat, was absolutely fantastic. Full of fun and enthusiasm. A breath of fresh air when most tours now only offer audio guides.

Not only did Tim deal with the queue of ticketholders before boarding, but proceeded to give a witty but informative tour of London's iconic sights.

Thank you.

We booked fast track tickets for the London Eye, well worth it we skipped the large queues.
We also booked the river cruise, Jordan was the guide and he was brilliant, very funny.
Both are well worth doing and good value.

Excellent. Highly recommended

it was ok but not very helpfull staff , i was expecting better service,

Awful service.
Didn’t get to go on london eye due to weather conditions.
Tried to arrange to other day and times but chat system didn’t respond and no refund offered when trying to arrange other dates and times when I finally got hold of someone on customer service .
DO NOT GIVE YOUR MONEY TO THIS COMPANY awful awful awful service

I received an email from London Eye on the 17th midday ish to tell me that they had taken the difficult decision to close the London Eye today due to Storm Eunice. It was easy to contact them by email to request a reschedule. Thank you London Eye one of all but one companies who have been fantastic in the event of our trip being cancelled in the end due to the storm.

Bought ticket for London Eye and boat cruise. Enjoyed both and had no hassle with the ticket as other reviews claim. The cruise was especially interesting and entertaining thanks to the guide, Chris (many thanks to her!)

got a ticket as a gift for our honeymoon, excellent experience.

Visited the London eye today we really enjoyed the views but noticed just before leaving our pod the staff to busy laughing and joking whilst one was meant to be sanitising before it was occupied by more members of the public, he basically ran with a cloth and a spray bottle this surely can’t be called cleaning, another member of staff walked from the top of the banister to the bottom of the banister without spraying or even attempting to clean or sanitise. Surely whilst in the middle of a pandemic this should be done with more effort and not just a money making scheme. Also very little policing on mask wearing even though you are crammed into a pod with about 20 people most who didn’t wear a mask.

Our son recently hired a private pod in order to propose to his partner . Neither sets of parents could be there and I sent several emails asking if there was anyway wine and chocolates could be added . I was willing to pay .I even asked if the items could be given to them as they exited the pod after the ride . On each occasion I received a NO. Covid was quoted on each response and staff restrictions . No extra staff where required a host was not necessary just wanted to make the occasion that bit special . I am astounded that considering the cost and the fact this was a Special event the Lomdoneye could do nothing so assist us I feel this is a really shoddy approach to customer relations and would not recommend to others .

MULTI-TICKET SCAM!
Like others... Bought a multi ticket for London Eye and river cruise at a specific date/time. Once bought only the cruise time was set, the London Eye booking had to be 'modified'. This is when I found that there was no availability for the next 5 days, even though there was availability when checking their website for a new booking. No Refunds available!

Shocking that all attraction times can't be booked when placing the order and I can only presume that this is a ploy to get more revenue from unsuspecting tourists... Judging by the number of reviews concerning this issue.

London eye is so boring, 45 mins long!

Last minute London eye is a scam.Bought ticket for London eye plus seaworld they sent confirmation for London eye only and didnot send for seaworld

Really wanted to visit London eye but never happened, but customer service was great.

My daughter was scared to go in the pod, but one of the security staff by name Eric helped talk to my daughter and made her felt so safe and happy, now we are planning to come back to the ride again thanks to Eric your security guard

As per previous reviews, make sure you steer well clear of buying tickets for multiple attractions if you are time bound for the same day. When booking you can only reserve your time slot for the London Eye. In our case we bought 3 tickets for The London Eye and Sealife for the 11th September. Only after taking my money, and then attempting to book Sealife for the same day, was I made aware there was no availability for 11th September for Sealife. This is, at best a real flaw in the system, or at worst disingenuous mis-selling, especially as no refund for the now worthless ticket is offered. I have tried calling, number constantly engaged, and have emailed, no reply. I’m now attempting to get a refund through my credit card company, as London Eye are not able to offer the service that I have paid them for. I hope others read this review before making the same mistake I did.

Buy two attractions option is very deceiving and such a bad idea, causing so many problems to people. You buy two tickets for two different attractions which seems to be cheaper, but it is not worthy the hassle, because they only book a time slot for one of the attraction and you will need to contact them to book a time slot for the second one. What’s happen if they don’t have slop after you bought the ticket? People assume it would book automatically for both when you buy the tickets and this is causing so many problems. Shame on you to make so confuse and my advise buy tickets for different attractions separately to avoid stress and missing out the attractions and waste your time.

Combo ticket scam. Thats the reason they don't let you check the dates for the second activity.

I bought tickets for my wife but didn't receive and email confirmation. My wife and two kids went to the attraction before the booked time to ask the ticket office for advice. Unfortunately the ticket office couldn't find any tickets with our email address, names, address or credit card that was used for payment. They said to contact customer service by email and to buy new tickets. They ended up not buying more tickets and leaving the attraction disappointed. I contacted the customer service which took a week to respond to my query. They asked for the last four digits of my card and the date it was purchased which I sent them. A week later they replied again saying they found the transaction and have resent the tickets. What use are they to us now? We're back in Scotland now with no plans of going back. How could the ticket office not find the tickets? Looks like they have a policy not to refund and I'll be waiting another week for a reply from them to find out. Most likely I'll have to get the credit card to initiate a charge back. Very poor customer service on their part.

Amazing tourist attraction.
Would be much better if they had a commentary explaining what your able to see ect.
We had disabled tickets and weren't told until at the front of the queue we should of used the fast track entrance.