lastminute.com London Eye Avis 122

DON’T PANIC!
Having booked a multi ticket for the London Eye & Dungeons I found myself in a similar position to others on here .Date and time booked for London Eye, payment taken then directed to a portal to book Dungeons to find no dates and times available for our stay in London.
I contacted Last minute.com London Eye via their website chat forum but unfortunately no resolution offered . I then found and read the reviews below regarding a similar experience and was very concerned. HOWEVER THIS IS NOT A SCAM
Upon arrival at London Eye for our slot I spoke to a representative in their ticket office who immediately contacted a member of their customer service team. They were extremely helpful and immediately assured us that they would refund the Dungeon or change to an alternative attraction.
IMPORTANT! They recommend you do not use any part of your ticket and go to the ticket office to resolve . Using any part of you ticket is a more complicated process but they will still resolve .

I am really very disappointed with my experience. Myself, my sister and her children had one day to visit London. After looking around, we decided we would have time for The London Eye and London Dungeon combined tickets. I checked the London Dungeon website for their availability on the day prior to booking, as it does not allow you to do so when booking the combined tickets, and there was almost full availability. After choosing my London Eye slot and paying the fee, the website and email I received directed me to now book my London Dungeon slot. Lo and behold, once I got through to this stage, the website said there was no availability! Rather disappointed, I contacted the customer services team to ask if there was anything I could do, swap to another attraction or reserve one of the many free slots on The Dungeon's website. Categorically no to both. I then asked if there was availability on the day, could we walk in with our tickets. Also categorically not. The company get away by saying they give you 90 days to use the tickets, however it is costing us £100 to travel down, and we have already spent our budget on these combined tickets. What I don't understand is why it is not stated clearly which days are fully booked before you part with your money. Yes it did say availability was limited, but I had checked the website for the Dungeon and it showed a multitude of slots. Unfortunately, this company will never lose out because it is necessary to book through them for most of the big attractions. My advice would be do not book the combined tickets, or at least contact someone and check availability before you do, unless you can afford multiple trips to London.

Misleading booking for combination tickets. My 12 year old sister was extremely excited to be able to go to the London eye and the dungeons, but thanks to a very misleading and practically scamming system the date we chose was no longer available when we had to ‘modify’ our booking. Talking to advisors did nothing for our case and simply told us there wasn’t anything we can do but book within a 90 day timeframe. We still wanted to go on the London eye but asked if there was a possibility to change the combination tickets to single or even transfer it for another attraction. No.
More transparency and clearer booking instructions would’ve saved this hassle, and my money, but sadly this is not the case. I will not be using this service again and will be advising people to not use it in the future to save themselves the heartache I have had.
Truly disappointed.

It's been a long time since I visited but loved it when I did. The queue was a little long but well worth it for the view! I'll be in London on August (fingers crossed) and will certainly be back!

Cant believe i nearly forgot to review my favourite place! I have been here 3 times and it really is an asset to London - an real EYE opener

Was great. Got the fast priority ticket. Miss pre-covid days.

Excellent place with amazing view, staff are really friendly and polite, service is great and foods are delicious ,pleasant atmosphere . Highly recommend

I feel the same as the review below.Booked tickets for my family as an Xmas extra present one day before we went into tier three.We were all going to be in London on 30th December.

It’s my fault for not reading the t&c,s but we cannot get a refund and have to rebook by may 31st .I know businesses are struggling at the moment but the restaurants we booked over Xmas all refunded deposits etc .They cannot honour the booking so should refund the money.

Disgraceful. I don’t live in the county and I booked the London eye for 17th December. Tier 3 has caused it to close and they won’t allow a refund! Only offered to rebook but have to do it before May 2021. I won’t be able to get back by then. I’ve lost my business through covid and this is how other treat you. Lovely!!!

Loved it! Easy to book

The London Eye takes about 30mins to complete a full rotation so you get plenty of time to gaze out of the glass pod. There are benches and interactive features in the pods that ensure the customer experience comes first. I am very impressed with the London Eye and I would recommend it to all

Experience on the day was good but terrible communication. Contacted them a day before the visit to ask for a change of time and date as one of my children had injured themselves. Email responded to straight away but it was auto generated. Sent another email on the day but no response. Very disappointing as I had to leave the child that was not well behind
while I took her siblings without her which felt sad really.
The phones are useless as well because there was never anyone available to respond. Disappointing customer service but the experience on the day was faultless.

Quite a pleasant experience with a nice view.

It was easy to book. Great price also.

Staff were pleasant.

Clean.

Great views.

I had a lot of fun.

Highly recommended!

Awesome experience but a bit high pricing!

Average experience! Not what i had expected.

Order No: 543525143

I had booked 2 tickets on london eye river cruise but first time had to rebook it as I was sick and now trying to get refund due to coronavirus I am scared to go. Been trying to calk soo many times no one answers not even replying my messages.

Ok this is my first review, im not into writing a lot so i keep it short, the other day i went to London eye ive got the tickets online for me and my wife but it was too expensive for a 30 mins ride, especially when its foggy.

Clean, fuss free and amazing views of London. We could almost see our home to the West.