Great company, quick delivery and very well packaged. Will do business with them again. Bamboo duvet cover, fitted sheet and pillow cases nice and cool in this hot weather.
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Lisez les avis des autres
So so much better than cotton sleep had gone from 3-4 hours to 5/6 past week going to order another set pillow cases sort comfortable cool bedding
This is the second set of sheets I have purchased, as they help to keep me cool overnight and the quality is good. They arrived when expected, the packaging is robust, it included a card with clear... Voir plus
Easy to navigate website. Beautiful bedding. The minute I saw the prestige packaging I knew this would be a bedding set of total luxury. It’s a shame I didn’t read all the information on the web s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Lost Loom
Écrit par l'entreprise
Welcome to the official Trustpilot profile for Lost Loom.
We are a luxury bamboo bedding brand focused on comfort, quality and thoughtful design.
Crafted from premium Moso bamboo, our bedding is exceptionally soft, breathable and designed to create a more comfortable and restorative sleep experience all year round.
By working with trusted, world-leading manufacturing partners, our bamboo bed linen is crafted to the highest standards of quality and craftsmanship, with thoughtful attention to detail and effortless everyday luxury in every piece.
BAMBOO BEDDING
BAMBOO BEDDING SETS
DUVETS
Our 90-Day Quality Promise
Our Commitment to Exceptional Quality
We believe our Bamboo Bedding is the finest on the market. That’s why we offer a 90-Day Quality Promise.
If you find better quality bamboo bedding elsewhere and prefer it, we’ll take ours back and refund you in full, even if it’s been used.
We’re confident you won’t find better. But if you do, we’ll make it right.
Coordonnées de contact
1&2 The Runnings, GL51 9NJ, Cheltenham , Royaume-Uni
- 01242 520 000
- support@lostloom.com
- lostloom.com
4,9
Excellent
135 avis
Demande des avis aux clients
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Comment cette entreprise utilise Trustpilot
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Bought the super king duvet and the…
Bought the super king duvet and the super king duvet cover and annoyingly the duvet is smaller than the cover, so you end up with excess material at the end. Also the pillow cases are giant ones (suitable for a super king bed - i.e. 90cm) but very people stock the larger pillows. I just spent £170 on some fancy pillows and they are tiny in the huge cases. Loads of excess. One final annoyance is how easily it creases - it was ironed on arrival but creases badly every time you sleep in it and looks scruffy. I already gave a great review previously, packaging, feel, delivery, etc. but more disappointed now I’m actually using.
7 décembre 2025
Avis spontané
Réponse de Lost Loom
Hi Andrew, thank you for your feedback and I’m sorry to hear this hasn’t met expectations. The Super King duvet insert is 260×220cm — there’s a small tag to help check the correct orientation, as inserting it the wrong way can cause excess fabric at one end.
You did order Super King pillowcases (90cm), but if you’d prefer the standard 75cm size, we’re happy to replace these for you.
Premium natural fabrics such as bamboo and Egyptian cotton are woven for softness and drape rather than stiffness, which means light creasing can occur with use.
We have sent you an email so we can help resolve the pillowcase sizing and any other issues raised.
Réponse de Lost Loom
Hi Paul - thank you for the kind review. Enjoy the bedding!
Réponse de Lost Loom
Thank you - we hope you're enjoying the bedding too.
What an absolute pleasure it was
What an absolute pleasure it was Purchasing our new duvet set from lost loom.
After an initial mistake on my side with my order, I was contacted by Kevin who resolved this quickly and efficiently.
The Covers are exactly as described , soft and Sheen, providing a wonderful night sleep.
Within a week I’d ordered further set which arrived promptly in the same exquisite little silk bag and decorative box.
I plan to change all other bedding to this brand in a very near future and highly recommend this company.
3 novembre 2025
Réponse de Lost Loom
Thank you so much for your wonderful review. We’re delighted to hear how pleased you are with your new duvet set and that everything arrived just as expected. We really appreciate your support and are so glad you’re enjoying your bedding.
Blown away by the customer service.
I wrote a review earlier about being unimpressed with the quality of one of the items I purchased from LostLoom. Namely a fitted sheet, and the strap to hold it on snapped off after a few times of using. When I checked my e mail, not only had LostLoom responded to my Trust Pilot review,(I had not complained to them directly) but they have despatched a replacement sheet! This kind of customer service is unheard of in today's market, and I can only commend them for being so pro active. the quality of the items overall is excellent, I was just disappointed it had broken. Thank you Lost Loom for restoring my faith in customer service,
10 novembre 2025
Avis spontané
Réponse de Lost Loom
Thank you so much Amanda, we’re really glad we could get everything sorted for you in the end. Your kind words mean a lot to our team, and we truly appreciate you giving us the chance to make things right.
Underwhelmed, would not recommend
I have to say I’m underwhelmed. Most expensive bed linen I’ve ever purchased and 4 washes in, one of the straps that hold the fitted sheet has snapped off? I won’t be purchasing more, and would not recommend
5 octobre 2025
Avis spontané
Réponse de Lost Loom
Hi Amanda,
We’re really sorry to hear about the issue with your fitted sheet. That’s certainly not the quality we expect from our bedding. While rare, a manufacturing fault can occasionally occur, which is why we offer a one-year guarantee to cover any defects.
Our customer care team has reached out via email to arrange a replacement. We always encourage customers to contact us directly if anything isn’t quite right, as we’ll always resolve it as quickly as possible.
Update (10th Nov 2025, 18:33):
Issue resolved, and the customer has kindly left a new review reflecting their updated experience:
https://www.trustpilot.com/reviews/691202a3f92cff8274015751
Five stars all round for product and…
Five stars all round for product and customer service! I am so glad I took the plunge and ordered this bedding without actually seeing or feeling it. It has a cooling, breathable soft touch and is so comfortable that I am sleeping better. The packaging it arrived in was also luxurious so this bedding would make a fabulous gift.
30 octobre 2025
Réponse de Lost Loom
Thank you so much, Anna! We’re delighted to hear you’re loving your bedding and that it’s helping you sleep better.
What can I say "WE LOVE THIS BEDDING"
What can I say "WE LOVE THIS BEDDING". My husband is a hot sleeper and I'm a cold sleeper. We spent our fist night this week with the Lostloom bedding and both of us woke the next morning raving about how well we both slept. I'm buying my 2nd set and will be gifing family members sets for their Christmas presents.
To add to the great quality, I have had the most amazing customer service, I'd ordered the wrong pillow cases and within minutes Richard had replied to my email and organised everything I needed. In a world where it is concerning buying things online, I can honestly say "Don't hesitate and place your order today"
19 octobre 2025
Avis spontané
Réponse de Lost Loom
Dear Natalie - thank you so much for the kind feedback. We're delighted you love the bedding and our always grateful when customers come back and purchase more. Thank you and enjoy your bedding.
Great customer service
My first order was delivered to the wrong house but lostloom was very quick to respond to my email and even phoned me with an apology that wasn’t even there fault, then they sent out a replacement the very next day.
Haven’t used bedding yet but it does feel amazing
6 octobre 2025
Réponse de Lost Loom
Thank you so much for your kind words. I’m so glad we could get everything sorted quickly for you. I hope you absolutely love the bedding once you start using it!
The most beautiful luxurious bedding I…
The most beautiful luxurious bedding I have ever had . The quality is off the scale . It's nice and cooling and warming at the same time - the beauty of bamboo . What I also love the most is it is WHITE WHITE - many companies sell products as white but when they arrive I am disappointed in their lack of brightness . The packaging screams luxury too - but no inflated price tag to accompany . Simply the best
6 octobre 2025
Réponse de Lost Loom
Thank you so much for your kind words. We’re thrilled you’re enjoying your bedding.
Outstanding service
Outstanding service, amazing quality bedding
Beautifully packaged and presented.
Highly recommended
29 septembre 2025
Réponse de Lost Loom
Thank you, Blaine, for your lovely feedback. We’re delighted you’ve enjoyed both your bedding and your experience with Lost Loom.
Product excellent
Product excellent, along with customer services. After delivery company got things wrong, i would give them ten out of ten.
29 septembre 2025
Réponse de Lost Loom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Customer service outstanding product…
Customer service outstanding product outstanding. Couldn't ask for better service.Especially after delivery company, got things wrong. Ten out of ten.
29 septembre 2025
Réponse de Lost Loom
Melvin - thank you for the kind comments and glad we were able to resolve things after the delivery issue.
Couldn’t recommend them enough
Couldn’t recommend them enough. Richard was very helpful and the duvet cover is amazing. I would love it if they had one in a pale pink 😍
1 septembre 2025
Avis spontané
Réponse de Lost Loom
Thank you for the kind review. We are adding some new colours next year. I'll add this request to the list and keep you updated. Thanks again.
Ordering and delivery great…
Ordering and delivery great and also the communication from Richard confirming we may have over ordered which was so honest and correct we had
5 septembre 2025
Réponse de Lost Loom
Thanks so much for the review! We’re really glad we could help.
Gorgeous, luxurious, cooling bed sheets
The sheets and pillowcases I ordered from Lost Loom are just gorgeous, they feel so silky and luxurious, and they are definitely cooling at night! They came so beautifully wrapped and in a very sturdy box so the whole experience was delightful. The sheets did smell a little strange straight out of the box but I aired them for a while and now I am enjoying sleeping between them very much.
3 septembre 2025
Réponse de Lost Loom
Thank you so much for your lovely review. We’re delighted you’re enjoying the sheets and pillowcases, and that the unboxing felt special.
I am delighted with the king size duvet…
I am delighted with the king size duvet in oatmeal. Also the two matching pillow cases. They have washed and ironed well and are very comfortable to sleep in. I couldn’t be happier.
Thank you
26 août 2025
Réponse de Lost Loom
Thank you, Sarah. Oatmeal is one of our favourite colours, and we’re so pleased you’re enjoying your duvet and pillowcases.
lovely fitted bedsheet and pillow cases…
lovely fitted bedsheet and pillow cases i loved them so much i bought a second lot
4 août 2025
Réponse de Lost Loom
So glad you loved the bedding, Jean and thank you for coming back to us! We really appreciate the support.
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