Efficient Service for Excellent Product. Title says it all really. I mainly buy the loaves of bread because I enjoy a sandwich. Bread can be used as base for mock pizza. Don't buy much else as I pr... Voir plus
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Lisez les avis des autres
bread is normally very good but i do think if you say order by today you should not have to wait until the day after is supposed to be delivered, so my last bread order had to be thrown away as it sat... Voir plus
I ordered some goods a month ago and they never arrived. They don't respond to emails or issue a refund. I shall have to go through the fraud department of the bank and report them to trading standar... Voir plus
Easy to order and speedy delivery - combine that with low-carb, high-quality pizza crusts and I'm in! Have already ordered my second batch.
À propos de l'entreprise
- Fournisseur de produits alimentaires
- Service de livraison des courses
- Boutique de produits diététiques
- Magasin d'alimentation naturelle
Écrit par l'entreprise
Making it easier to live a low-carb lifestyle.
Coordonnées de contact
13 Manor Industrial Estate, CH6 5UY, Flint, Royaume-Uni
- hello@lowcarbfood.co
- lowcarbfood.co
4,1
Bien
551 avis
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A répondu à 46 % de ses avis négatifs
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Very sad portions are small - a few bits in soup and tasteless
I feel very sad as the claims seemed to have been a godsend. I have been looking for a good supply of low carb food as a diabetic living alone and having difficulty in cooking. The portions are minute and seem to be as far as the three tried so far some bland bits in soup. The sauces are not sauces at all. One of them the meatballs was thicker but basically inedible.
6 février 2026
Réponse de Low Carb Food Co
Thank you for taking the time to leave such honest feedback, and we’re very sorry to hear how disappointed you were with the meals you tried.
We especially understand your frustration after feeling hopeful that the products might make managing a low-carb diet easier for you as a diabetic. That makes it even more disappointing when the products don’t meet expectations, particularly around portion size and flavour.
Taste is always very personal, of course, but we’re genuinely sorry to hear that some of the meals felt bland or inedible to you. Your comments about the sauces and portion sizes are valuable feedback and will be passed on to the team for review.
Our goal is always to create products that help make low-carb living easier and more enjoyable, so we’re sorry we missed the mark for you on this occasion. We do appreciate you giving us a try and taking the time to share your experience.
I wasn’t sure at first
I wasn’t sure at first, so I ordered the box of different bread and I was presently surprised texture nice and soft . taste was very nice the best low carb bread I’ve tasted in awhile so I’ve ordered more now
28 janvier 2026
Réponse de Low Carb Food Co
Thank you so much for the lovely review 😊 We’re really pleased you decided to give the mixed box a try, and even more pleased that it exceeded your expectations!
Low-carb bread can be very hit and miss, so hearing that you found the texture soft and the taste among the best you’ve had in a while genuinely means a lot to us 💛 We’re delighted you’ve already come back for more and hope you continue enjoying everything you try.
Satisfied Customer
Very easy yo use their Website - products are excellent - bit pricey but I think worth the money compared to other Low Carb sites. Definitely recommend 👍
28 janvier 2026
Réponse de Low Carb Food Co
Thank you so much for the lovely review and recommendation 😊 We’re really pleased to hear you found the website easy to use and that you’re enjoying the products.
We completely understand your comments about pricing too. Because our products are specialist low-carb foods made with premium ingredients in smaller batches, they can cost more than standard foods, but it’s wonderful to hear you feel the quality makes them worthwhile compared to other options out there 💛
Thank you again for your support - and for the recommendation 👍
Terrible service - Avoid!
I ordered on 21 Dec after their website & insta account had both stated orders after 19/12 will be dispatched after xmas. Instead, the fispatched immediately, and goods arrived before xmas when I had no room in the freezer to store. I contacted them ... no apology at all & they said I didn't request dispatch after xmas (moot point given their own statements abput delivery times). I replied stating this and asking for a 50% refund to cover wastage. More than 2 weeks later, I haven't had a reply. Very bad!
Also, the bread was wet when it arrived (box was dry) and appeared to have been packed when frozen.
21 décembre 2025
Avis spontané
Réponse de Low Carb Food Co
We’re very sorry to hear about your experience, and we completely understand why you were frustrated.
If our website and social media messaging created the expectation that orders placed after a certain date would be dispatched after Christmas, then we can appreciate how confusing and inconvenient it must have been for your order to arrive earlier than expected, especially with limited freezer space over the holiday period. We’re also sorry that you felt your concerns were not handled with the level of understanding and communication you deserved.
Regarding the bread arriving wet, our products are dispatched frozen to help maintain freshness during transit, which can occasionally lead to condensation inside the packaging as temperatures change. However, we understand this may not have been what you expected and appreciate you raising it.
We also sincerely apologise for the delay in responding to your follow-up email. We know delayed communication only adds to customer frustration. We have recently been making substantial improvements to our customer service systems and processes, particularly around response times and issue handling, because we recognise this has not always met the standard we want to provide.
Thank you for taking the time to leave detailed feedback. While we’re sorry we let you down on this occasion, feedback like yours is important in helping us improve.
Avoid!
My first time ordering and I left it to the end of the week thinking dispatch would be monday. I emailed friday to check when dispatch would be thinking monday (as mentioned on website) but was told dispatch is Friday and will arrive with me saturday. It never arrived saturday or monday or Tuesday! I emailed and got no reply, I found a number in there Facebook page and left a message with my name/number to call me back and no q bothered. Really bad impression for my 1st order and wont be ordering again. God knows how the products have been stored for 5 days/nights in a warehouse or van in whatever temperature.. ill not be taking it now should it arrive!
15 janvier 2026
Avis spontané
Réponse de Low Carb Food Co
We’re very sorry to hear about your experience, especially as a first-time customer. We completely understand how disappointing and frustrating this must have been.
From what you’ve described, it sounds like there was both a delivery delay and a breakdown in communication afterwards, and we sincerely apologise for that. We know that when customers are ordering fresh food products, especially temperature-sensitive items, delays naturally cause concern.
For reassurance, our products are packed to travel safely within the courier network, but we absolutely understand why you would lose confidence after several days without delivery updates or responses from us.
We’re also very sorry that your emails and voicemail were not responded to. That’s not the level of customer care we aim to provide. We have since been making substantial improvements to our customer service systems and response handling because we recognise that communication delays have caused frustration for some customers.
Thank you for taking the time to leave feedback. While we’re sorry we made such a poor first impression, we do genuinely appreciate you bringing these issues to our attention.
Zero Customer Service
I've been a customer for around 7 months. I've had a couple of occasions where the bread has arrived a little squashed.
However, over Xmas I received my standard order of six, supposedly large, loaves of bread. However, they were either very squashed or a bad batch. They were all around 8cm tall. A normal loaf is double that.
I sent an email. I then sent an enquiry from their webpage. No response other than an automated reply. Then I noticed that there is no phone number under contacts on their website. A phone number that I found on Google just doesn't connect.
So, if you want to take the risk of paying a lot of money and getting a substandard product and then being completely ignored when you try to report the issue, then go ahead and purchase from this company.
I've cancelled my subscription and won't be reactivating it until I get some customer service.
Edit: I did finally receive a callback. They had some temporary staff in over Xmas and substandard product had got past their normal checks.
The order was resent and there has been no repeat of the issue since.
30 décembre 2025
Avis spontané
Réponse de Low Carb Food Co
We’re very sorry to read this, especially as a longer-term customer who had been ordering regularly for several months before this experience.
From what you’ve described, it sounds like the loaves you received were clearly not up to the standard you should expect from us, and we completely understand your frustration at then struggling to get a response when trying to raise the issue. We sincerely apologise for both the product quality problem and the lack of communication afterwards.
While occasional squashing can sometimes happen in transit, loaves being significantly undersized or compressed is obviously not acceptable, and we appreciate you taking the time to report it properly through multiple channels.
You are also absolutely right that customer support needs to be accessible and responsive. We know that during that period our communication and response handling fell below the standards customers deserved, and we have since been investing heavily in improving our customer service systems, staffing, and processes to address exactly these kinds of issues.
We’re genuinely sorry we let you down on this occasion, particularly after you had supported us for several months beforehand, and we do appreciate the honest feedback.
Bread, snacks and meal
Buying from Low Carb Food was easy and the products came quickly. The snacks were particularly tasty and lovely but have not had chance to try the meal yet - it's in the freezer so can't rate that. Unfortunately the bread rolls were not very nice - that has been my experience of other low carb bread too. I think I will have to make my own,
2 janvier 2026
Réponse de Low Carb Food Co
Thank you for taking the time to leave such balanced feedback 😊 We’re really pleased to hear the ordering process was easy, delivery was quick, and that you enjoyed the snacks so much.
We’re sorry to hear the bread rolls weren’t to your taste though. Low-carb bread can definitely be one of the trickiest products to get right, and we know preferences vary hugely depending on what people are used to from traditional bread products. We do appreciate the honesty, especially as you mentioned you’ve found similar issues with other low-carb breads too.
Hopefully you’ll enjoy the meal when you get around to trying it, and thank you again for giving us a try and sharing your experience 💛
I get the seeded uncut bread and it's…
I get the seeded uncut bread and it's the best low carb bread I've had,makes lovely toast but is also nice as a sandwich.
Others have tasted very much like cardboard when toasted.
Also as a diabetic it doesn't spike my blood sugars
1 décembre 2025
Great tasting and guilt-free!
The bread tastes good and toasts beautifully too!
I don’t have to feel guilty about eating bread on my low carb diet!
1 décembre 2025
To be honest price for what you get is…
To be honest price for what you get is not very good
26 novembre 2025
Nice product ideas
Nice product ideas. Excellent execution of the order..sadly the breads are too calorific, feel.like rubber and taste not so great.
28 novembre 2025
Type 2 diabetic bread savior
Tried loads of alternative breads since diagnosis,non were acceptable until I found you. No blood sugar spikes. I can even squeeze 1/2 tsp of Branston pickle on my cheese roll for lunch. Heaven 😄
26 novembre 2025
Loaves freeze well and last for ages
Loaves freeze well and last for ages, you can peel off one slice at a time to toast or defrost.
26 novembre 2025
The best low carb bread I have tasted
The best low carb bread I have tasted. Put an order in just to try this company out. Within a few days of receiving my initial order I then put a bulk order in and signed up to the subscribe & save service. Both orders reached me within 24 hours via Royal Mail. They don't use those nasty sweeteners, seed oils or gums which is great. The bread is Keto friendly and High in protein and fibre making it ideal for me to manage blood sugars. This company comes highly recommended, great service, great bread and fast shipping.
24 novembre 2025
Fast delivery
Fast delivery, well packaged. Love these low carb products.Nice to have normal sized slices in the 700g loaf. The rolls are great and good ingredients
24 novembre 2025
Good choice of products,which arrived…
Good choice of products,which arrived very quickly. Good texture for all the breads I chose. All tasted good , I especially enjoyed the foccachia.
24 novembre 2025
Their bread and baked goods are…dangerously over loaded with sodium
Their bread and baked goods are absolutely loaded with sodium and should have a warning label as they could make some people very ill indeed. The amount of salt exceeds the limit for very high. So if you have blood pressure issues, kidney issues, heart problems etc I would avoid this company. They were very dismissive when i pointed out the saltiness. They have no right to claim their products are healthy as they are clearly not and they should put a red traffic light on their products with a warning label. Their rolls and baguettes are simply the bread in a different shape - a soft crust baguette? Their products taste like brine. Bread is a staple and not something to load masses of sodium into.
23 octobre 2025
Avis spontané
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