Lowell Group Avis 351

TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

act 251221297.Despite writing and trexting them to not contact by phone they do so.I am 77 and have cancer.I do owe them some money over several years but i have always kept up to date.They are a comp... Voir plus

Noté 1 sur 5 étoiles

Harassment!! Letters, phoning my mobile.. Even my husband's phone which I never gave you because it's not his debt. I block you and you try again using a different number and I block you again and so... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Nur schlechte Erfahrung mit diesem Untenehmenskonstrukt gemacht. Emails werden gar nicht beantwortet, 30 Minuten Warteschleife bei Anrufen, dann mit unhöflichen Mitarbeitern konfrontiert mit schlechte... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Lowell are chasing me for a JD Williams Simply Be account I have never opened. I told them someone used my name because this is not my debt and they said that they cannot find any evidence of fraud.... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

351 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

some guy rang me about some credit card…

some guy rang me about some credit card debt i had and said" let's work out a budget for repayment",i told him he will be getting what i gave the original creditor,he's like " that'll take you a year to pay off" we want £30.00 a month,told him he's getting what i gave original creditor and hung up..

15 janvier 2025
Avis spontané
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Réponse : Lowell Group

Hi Stephan,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Absolute scum bags

Absolute scum bags. Preying on vulnerable people and chasing old alleged debts. Ignore their correspondence and do not give them a penny. Scum bags

3 janvier 2025
Avis spontané
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Réponse : Lowell Group

Hi Mike,

To find out more about Lowell - including the answers to many FAQs that may help you understand our position visit https://www.lowell.co.uk/help-and-support/

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

I received a letter just today and the…

I received a letter just today and the ask me to pay for 89.67gb. The reason why I need to pay the said because I had a debt from three mobile. And which is I don't have any debt from three. I'm paying monthly for my mobile contract. Actually i had insurance for along time ago til now i didnt cancel and I'm still paying for it. It was 10gb before now I'm paying for 20gb plus. And I ask the Indian custumer service to cancel and he doesn't help me. How could it be this is ridiculous. Last year the send me a letter twice for 2 payments. And here we go again I had another payment.

8 janvier 2025
Avis spontané
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Réponse : Lowell Group

Hi honeymel a.,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Scum of the earth

Scum of the earth, magically appear just after Christmas, money grabbing, deicetful. Scumbags

7 janvier 2025
Avis spontané
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Réponse : Lowell Group

Hi Max,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Why do these companies for profit still…

Why do these companies for profit still exist? Cruel, unethical, harassment bullying, intimidation, extortion, surly our constitutional rights should not allow such people to gain monetary interest and use force to private homes. Under bills of exchange such fraudulent companies should not be operating

2 janvier 2025
Avis spontané
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Réponse : Lowell Group

Hi Chris,

Thanks for telling us about your issue. Please be assured we’re fully regulated by the Financial Conduct Authority (FCA).

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Telefonterror vom Feinsten

Telefonterror vom Feinsten. Ich soll bei Quelle GmbH bestellt haben. Is aber nicht so. Ich soll bei Generali eine Versicherung gehabt haben Is auch nicht wahr. Dann soll ich bei der Post ein Zeitungsabos nicht bezahlt haben. Die Firma Lowell betreibt Europaweit Inkasso. Ich werde aus dem Ausland Schweiz Österreich England telefonisch und per SMS terror
isiert
Die Briefe die ich bekomme sind von Sirius Inkasso Gmbh
Part of Lowell Group
Unterschrieben von Anke Blitz Weidmann Geschaeftsfuehrerin
Telefon 0201 /37965420

12 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Marina,

Thanks for getting in touch via Trustpilot. We kindly ask that you reach out to us directly at https://www.lowell.co.uk/contact-us/ or https://www.lowellgroup.de/kontakt so we can offer you our support.

Kind regards,

Catherine


EDIT 16.01.25
Hi Marina,

Thanks for getting in tough again via Trustpilot. We kindly ask that you reach out to us at https://www.lowell.co.uk/contact-us/ to help us locate your account. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Third party interlopers

Third party interlopers, never give your sweat equity to these parasites. if its about something you owe! you don't owe them, ask them to provide the deed of assignment

1 janvier 2025
Avis spontané
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Réponse : Lowell Group

Hi there,

We want to assure you that we’re here to help, and provide clarity on the process. To find out more about how it works when a company purchases debt – visit https://www.lowell.co.uk/help-and-support/debt-guidance/how-does-debt-purchasing-work/.

We’ve sent you a DM off the back of the review you posted on our Lowell.co.uk page. We hope to hear from you so we can offer you our support.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Scumbags

Lowell Debt: Masters of empty threats and zero proof. They chase people with claims they can’t even back up. Here’s a thought: provide actual evidence before demanding payment.

Where’s the original agreement? The Deed of Assignment? Notices? Default letters? Compliant legal documentation under Section 136 of the Law of Property Act 1925 or Section 44 of the Companies Act 2006? Oh, right—nowhere to be found.

Until they can meet their legal obligations, their demands are just noise. Don't let them intimidate you. Fight back and expose their dodgy practices! Leave your review and make your voice heard.

2 janvier 2025
Avis spontané
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Réponse : Lowell Group

Hi Crystal Health & Beauty,

We’ve sent you a DM off the back of the review you posted on our Lowell.co.uk page. We hope to hear from you so we can offer you our support.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Been paying a direct debit for over a…

Been paying a direct debit for over a year the bill was £500 from EE to do with a WiFi box I hadn’t sent back & extra charges as it was misplaced, I’ve been paying over £30 on direct debit for over a year a half now maybe longer tried contacting them via phone call but been told I need a reference number which I no longer have access to due to address change & no letters to hand so emailed them to get in touch to find out the reference number so I could find out how much I’ve got left to pay on my current debt & despite numerous emails I’ve heard absolutely nothing off of them, going through old bank statements & going to track it myself & if over the amount that was on the account will be requesting a refund not impressed.

1 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Kendra,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Disgusting behaviour

Disgusting behaviour, hounding me for a debt that is not mine after speaking to some women on phone explaining numerous times the situation was so tired of going around in a circle hung up , will cut all communication and if they continue will hand it over to my solicitor to sue for harassment

16 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Jayne,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

I’m being harassed for debts that’s…

I’m being harassed for debts that’s nothing to do with me and not in my name but family members and the debts keep chopping and changing pure scam better get them wiped off or I’m taking legal action

17 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Stuart,

Thanks for telling us about your issue. Please be assured we’re fully regulated by the Financial Conduct Authority (FCA).

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Shockingly poor customer service

Their customer service is shocking. They are clueless, slow, and have no idea how to do their jobs. After 25 mins on chat, I had to give up as the agent was too slow and was ignoring my questions.
UPDATE: Yes I see you tried to have this review removed, unfortunately for you though, I have supplied Trustpilot with my details.

17 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Robert,

I’m really sorry to hear this. Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

EDITED REVIEW 23.12.24
Hi Robert,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

They are still trying to hold someone…

They are still trying to hold someone responsible for another person's debt!

John Wayne lives on - Yehaa!

12 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi CedarTreeHouses,

I’m really sorry to hear this. Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

EDIT 19.12.24
Hi CedarTreeHouses,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Have been harassing me, will take legal action if needed.

Have been harassing me via email, phone and letter. They have said because of an account I had years ago with Lloyds (I assume they mean Halifax account which I believe is owned by the Lloyds group) bank I owed them money, I did have the account and actually signed up a direct debit to pay them and paid one amount before I realised it's all a scam. I told them.that this account was taken out during a health issue I was having and I wouldn't have been able to properly sort my finances so to start this now is extra insensitive. But they didn't apologise and drop the whole thing.

It may be that Halifax have wrongly passed on a nonexistent debt to Lowell so they could also be at fault but obviously the way organisations like Lowell operate (as you can clearly see from other reviews) is an absolute disgrace. I have heard of people getting CCJ's and bad credit because of this group.

If they continue I'll be taking them to court, see what a judge thinks when I explain the case! I am currently speaking to a solicitor and will update my progress.

Also not paying attention to the fixed 'oh we are so sorry and hear to help messages' they are replying to these reviews on Trust Pilot. Of course they are not.

I wish I had paid attention to my gut feeling with how unprofessional they sounded on the phone, and so keen to get as much money as possible paid. They owe me £80 back which I did pay before cancelling the direct debit.

5 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Ben,

I’m really sorry to hear this and what you've been through.

We appreciate you reaching out to us here and we’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

EDIT 09.12.24
Hi Ben,

Thanks for getting in touch again.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

💩💩🔥🔥💩💩

💩💩🔥🔥💩💩
I would love these pu..ies to come, but they haven’t come yet because they know what the f..k I’ll do fu..ing pu..ies

6 décembre 2024
Avis spontané
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Réponse : Lowell Group

HI Shantilal,

We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Bunch of scumbags

The template used is so disingenuous it is almost funny: "Reply from Lowell Group

Hi _____&&&&

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at ________ ."

You quoting the FCA is no assurance of compliance or good standards in 2024. The FCA are as crooked, if not more so than you lot. Bunch of acumbag white collar criminals in suits. You don't fool me. When was the last time the FCA actually audited or inspected your business records or policies and procedures?? Never.

6 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi AC,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Afraid it's not a zero

Afraid it's not a zero. One star is not deserved.This is what you deserve. How can this so called firm spend their lives intimidating and upsetting people? What a life it must be. What a waste!
15 years ago I had a debt relief order. All my debts were wiped off , as is normal. I am now being harassed for a debt included in the order which clearly they are not allowed to do.
These people in my opinion are not only stupid, in their ignorance of the law, but clearly have their own rules.
I hope the day will come very soon when they will face the consequences.
My advice is to ignore them if you can. I expect a patronising phony and insincere response will follow this post. Don't bother.

4 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Diane,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

What a joke

I just called to let them know I could be made homeless and lose my job just to be placed on hold to them come back to talk about my finances

2 décembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Mark,

I’m sorry to hear this. Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Unberechtige Forderungen

aufgrund eines riesen Fehlers von Sirius Inkasso und EVAG heute Ruhrbahn sollte damals alles geklärt sein mit meinen schoko ticket von 2015 mein Vater hatte sich mit der ruhrbahn auseinandergesetzt und es wurde uns versichert es sei geklärt denn dieses genannte Ticket lief über meine Mutter und nicht über meinen vater oder über mich dies scheint aber nicht der Fall zu sein das es geklärt sei denn ich habe mittlerweile 10 Negative Einträge in meiner SCHUFA angefangen 30. März 2015 und erst weiter geführt am 31. Dezember 2022 währenddessen stieg die Summe immer weiter ohne das ich je einen Mahn Brief erhielt dazu muss ich noch sagen das ich zu dem Zeitpunkt nicht volljährig war somit ist dies nicht gültig denn ich bin am 30.12.2001 geboren ich verweise noch auf den Artikel der WAZ
Vom 29.08.2015 wo die EVAG jedem versicherte dies zu klären dies war bei mir Anscheinend nicht der fall und ja wir haben uns dazu gemeldet jetzt bin ich aber hier mit meinen 22 Jahren und mein SCHUFA score ist so in den keller gerutscht das ich nichts mehr machen kann weder Verträge noch sonst irgendwelche größere beschaffungen da ich auch keinen Kredit mehr bekomme

15 novembre 2024
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Réponse : Lowell Group

Hi DasBaum,

Please contact our team directly for support at https://www.lowell.co.uk/contact-us/ or https://www.lowellgroup.de/kontaktformular-konsumenten dependant on who your account is held by.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

DISGUSTING LIARS AFTER MONEY WHEN DEBTS ARENT EVEN PEOPLES DEBTS

Since you like taking the P out of people, I will leave this here. I issued an initial complaint to yourselves as the debt I initially received is not mine. I issued a complaint and to summarise you clearly stated yourselves to have upheld my complaint with sincerest apologies due to the distress of being contacted for a debt not mine on top of losing my mother and having a family with a 2 year old to provide for too. None of the less the debt is NOT mine which I have the entire document of yourselves confirming. However, you have sent me an email stating I need a payment plan and you have tried to contact me regarding it. Why are you STILL pursuing me for a debt that you confirmed is not mine and upheld my complaint with sincerest apologies telling me that it was basically resolved and done with to now be still harassed for a debt even clarified by yourselves as not mine. You have caused me further mental and emotional distress, I want this addressing promptly and dealing with or I will be pursuing the relevant Ombudsman and even seeking action to take it further as what you have done is disgusting and now proceeding to do. My initial complaint reference is: 572802.

Regards.

14 novembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Tia Lee,

I'm sorry to hear this.

I can see you have already left a review on our .co.uk page and we have reached out requesting further details to offer our full support.

Kind regards,

Catherine

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