Lowell Group Avis 350

TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

act 251221297.Despite writing and trexting them to not contact by phone they do so.I am 77 and have cancer.I do owe them some money over several years but i have always kept up to date.They are a comp... Voir plus

Noté 1 sur 5 étoiles

Harassment!! Letters, phoning my mobile.. Even my husband's phone which I never gave you because it's not his debt. I block you and you try again using a different number and I block you again and so... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Nur schlechte Erfahrung mit diesem Untenehmenskonstrukt gemacht. Emails werden gar nicht beantwortet, 30 Minuten Warteschleife bei Anrufen, dann mit unhöflichen Mitarbeitern konfrontiert mit schlechte... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Lowell are chasing me for a JD Williams Simply Be account I have never opened. I told them someone used my name because this is not my debt and they said that they cannot find any evidence of fraud.... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

350 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

Getting hounded about debt that was…

Getting hounded about debt that was paid off years ago, can't just email them to tell them to sod off, and I'm not going to phone someone, as I'll just yell at them.

23 octobre 2024
Avis spontané
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Réponse : Lowell Group

Hi Hotdog,

Thanks for reaching out to us here. We’ve sent you a DM to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Constant harassment

Constant harassment, I can tell you this Lowell Muppets, I'm done with you. You continue to contact me and see what's coming your way. Belle ds.

10 octobre 2024
Avis spontané
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Réponse : Lowell Group

Hi Ian,

Thanks for telling us about your issue Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Noté 5 sur 5 étoiles

Wow after paying off some of my debts…

Wow after paying off some of my debts in full a few years ago they gave me some time before I had to pay the rest of my debts which I will start paying next month...Many Thanks Lowell

19 octobre 2024
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Réponse : Lowell Group

Hi Sababu,

Thank you for your kind words. We appreciate your feedback and are glad to hear that you had a positive experience.

Kind regards,

Catherine

Noté 3 sur 5 étoiles

Please can you remove my paid off…

Please can you remove my paid off accounts off my credit file. Still showing as active, not acceptable.

16 octobre 2024
Avis spontané
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Réponse : Lowell Group

Hi Danielle,

Thanks for telling us about your query. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Already registered

Already registered, not accepting my password, sent rest link, as soon as it was received it had expired within seconds. How are you supposed to set up a payment plan if you can't get past log in? Really bad site

15 octobre 2024
Avis spontané
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Réponse : Lowell Group

Hi Patricia,

I’m sorry you’re having problems with our app. Please contact us Digital@lowellgroup.co.uk so we can look into it for you. We’ll need your Lowell account number and the error code you’re getting when you’re trying to use the app. In the meantime, you can access your account through our website, www.lowell.co.uk.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Horrendous Experience with Customer Service and Coordination

I had two accounts with them and faced numerous hardships and difficulties, but I still tried to communicate and work something out. I would message about one account, but they would reply about the other, and this frustrating cycle continued. Additionally, it took them weeks to respond each time.

Eventually, they passed the account over to Overdales, despite having already agreed on a settlement. They didn't proceed with it because they wanted to ensure I paid off other debts first. I had clearly told them that I received money from my family as a gift to help me become debt-free. Their lack of coordination and slow responses made an already difficult situation even worse.

To make matters worse, their customer service was unhelpful and often dismissive. It felt like they didn't care about my situation at all. The entire experience was incredibly stressful and disheartening. I called many times, and after waiting 30-60 minutes to get an answer, I was often told they couldn't help me.

17 mai 2024
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Réponse : Lowell Group

Hi Mike,

I'm sorry to hear you’re unhappy with our service.

We take all complaints seriously. You can read about our complaints process at https://www.lowell.co.uk/complaints-process/

Please use the complaint form on that page or get in touch so we can investigate your complaint thoroughly. And don’t worry, while we’re doing that, we’ll place your account on hold.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Lowell.....THE TRUTH

Lowell have been chasing and harassing me by phone since 2011... when you block their number company policy makes them use another number ..constant harassment...they make it impossible to pay them .website don't work ..twice Friday I tired payment 2 different members of staff ....I owe a whole 43 pounds ..my credit score is always affected as down as default every month ...I expect ten yrs from now this all be a public scandal just like the post office...2020 lowell pushed me to suicide with there constant harassment..

13 octobre 2024
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Réponse : Lowell Group

Hi Tony,

Thank you for opening up to us.

Your health and wellbeing are important to us - please get in touch at https://www.lowell.co.uk/contact-us/ so we can help you get the support you need. Or, if you’ve got an online account with us and would prefer not to talk, just sign in and use Live Chat.

Also, you can find out more about several organisations that provide free practical advice and support during difficult times at https://www.lowell.co.uk/help-and-support/health-and-wellbeing.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

It’s a shame but this organisation…

It’s a shame but this organisation doesn’t help people to get out of debt, they make money buying debts and destroying people’s lives for years.
I don’t know if there is other ways to sort out this but this company is definitely not focused on helping.

6 octobre 2024
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Réponse : Lowell Group

Hi Marcin,

Thanks for telling us about your issues. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Kind regards,

Catherine

Noté 1 sur 5 étoiles

Set up a direct debit and took money…

Set up a direct debit and took money from my account without permission. Don't know who they are and have no debts with anyone. When phoned, they couldn't find any details on me or the transaction.

27 septembre 2024
Avis spontané
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Réponse : Lowell Group

Edit 30/09/2024:

Hi Christine,

Thanks for getting back in touch.

Unfortunately I am unable to locate an account with the details provided. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you.

Kind regards,
Ana



Hello,

I’m really sorry to hear this, Christine. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

This "company" is a criminal…

This "company" is a criminal organisation specialising in fraud, extortion, and malfeasance. I advise anyone who is paying them to stop! There is a registered complaint against them with the financial ombudsman.
They have no legal or lawful right to conduct their "business". No debt is being paid, Lowel are collecting the money for themselves. If you doubt this get the book: The Title is Unimpotant by P Michael Yates. Read it and fight back!

Having read their reply; about being regulated by the F.C.A, it was the F.C.A. that referred me to the financial ombudsman after reviewing my evidence. They told me that given the seriousness of the situation an independent investigation is required. Debt collection Agencies ARE criminal organisations. I will leave a review here every time you send illegal demands for money to my address, and of course after the ombudsman SHUTS YOU DOWN!

9 septembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Jayne,

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at https://www.lowell.co.uk/contact-us/ .

You can also find useful information about some of the legal positions behind debt companies at https://www.lowell.co.uk/help-and-support/faqs/assignment-of-debt/.

Kind regards,
Ana

Noté 1 sur 5 étoiles

Wrote an accurate review asked to…

Wrote an accurate review asked to respond and discuss matter and did and still no response it just gets worse not better

3 septembre 2024
Avis spontané
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Réponse : Lowell Group

Hi Barry,

I can see you've been in touch with us and are doing what we can to help. We will be in touch as soon as possible.

Thank you for your patience,
Ana

Noté 1 sur 5 étoiles

I'm really rather angry!!

I'm really rather angry!!
I've recieved a letter from lowells stating I owe money on a mbna card and to gey in touch.
I've never had an mbna card ever.
I've only had capital one and barclaycard credit cards.
My capital one is paid in full
My barclaycard has been stopped and no charges at present as I physically couldn't afford payments and was told by barclaycard payments would be stopped.
I'll put my hands up to these.
If I've had mbna card, why have I never received a statement or any letters from them chasing payment?
Or any calls chasing payment??
I really am certain that someone else has taken a card in my name defraudently.
What can I do about this?

8 septembre 2024
Avis spontané
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Réponse : Lowell Group

Hi,

I’m really sorry to hear this, Karen. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Still sending me daily emails it’s a…

Still sending me daily emails it’s a harassment
If it continues I will be taking them to court for
Mental and stress pressure these emails serve no purpose as I have a payment plan already
Get a grip you useless so called company

7 septembre 2024
Avis spontané
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Réponse : Lowell Group

Hi,

I’m really sorry to hear this, Keith. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

So this company is looking at a big…

So this company is looking at a big court case claim against them for 1 simple reason.

They have bought my debt supposedly which is 5 O2 accounts which I find hilarious as I’ve never had 5 accounts and just to clear things up wouldn’t it flag up on your end that it’s strange 1 person having 5 accounts for same company. Now most Telecoms companies even if you add lines to your current contract is 2 or 3 which I have never done with O2. Also if I couldn’t afford 1 debt with O2 then how have I managed to get another 4 which doesn’t make sense as it should go through a credit check.

Don’t believe me then why does EE go through credit checks for Sim Only.

You’ve bought this debt with your eyes shut and due to O2 negligence and not performing affordability checks I will be sueing also I will be sueing Lowell for taking this debt and pursuing this debt which is Wrong.

So in my eyes you buy a debt and go on what they tell you without asking the other person.

All I can say is good luck when my solicitor speaks to you.

Also everyone makes sure you’re aware about IRRESPONSIBLE LENDING. Because companies like these are not happy that we know because we can claim back.

Don’t check Irresponsible lending through Lowell but check through the company you owe it to and then you can sue Lowell for buying a debt and pursuing you for a debt that is wrong. Goes to show everything is 1 sided when it comes to money.

Believe me I won’t stop until companies like this are shut down.

You’re not in a contract with Lowell. They’ve just paid your debt for you.

You can reimburse Lowell for what they bought it for but make sure you request proof.

2 septembre 2024
Avis spontané
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Réponse : Lowell Group

Hi,

I’m really sorry to hear this, Daniel. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Kind regards,
Ana

Noté 1 sur 5 étoiles

Do not expect when you clear your debt…

Do not expect when you clear your debt they will inform anyone it's now 11 weeks since I paid the debt. I have phoned no explanation just talk about other things compete waste of time if you want to increase your credit score. I will probably get the same rubbish response certainly not contacting them again

30 août 2024
Avis spontané
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Réponse : Lowell Group

Hi,

I’m really sorry to hear this, Linda. Thanks for reaching out to us here. We’ve sent you a Trsutpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Can’t give a zero

Can’t give a zero. Absolute set of cowboys! Been harassing me for years for debt that isn’t anything to do with me. This is despite me providing evidence that this is mistaken identity and them agreeing only to then start hounding me again. I have now raised this with the financial ombudsman as this has obliterated my credit rating. Unbelievable how they can operate like this. Remove my details from your database and find the actual person you’re looking for. Do your job. Update, since raising this I have now received a letter from you saying that you’re taking legal action. Good luck! I look forward to hearing from you.

29 août 2024
Avis spontané
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Réponse : Lowell Group

Edit 05/09/2024:

Hi Chris,

Thanks for getting back in touch.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks,
Ana





Hi,

I’m really sorry to hear this, Chris. Thanks for reaching out to us here. We’ve sent you a Trsutpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Ich weiss gar nicht was die von mir…

Ich weiss gar nicht was die von mir wollen. Mehrmals täglich ein Anruf mit der Bandansage ich soll mich dringend melden. Überlege Anzeige zu erstatten

26 août 2024
Avis spontané
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Réponse : Lowell Group

Hi,

We take all feedback seriously. To find out more about Lowell - including the answers to many FAQs that may help you understand our position - visit www.lowell.co.uk/help-and-support.

Thanks,
Ana

Noté 1 sur 5 étoiles

12 years of the Lowell scam

Lowell first rang me 12 years ago. I explained that the person they were looking for was not me. Lowell promised not to call again. Well, they've been texting and ringing my number every few months since 2012. I block their number, but when they text/call again it's a different number. Just what scammers and cold callers do. Oh Lowell, I can't wait for you to reach out to me!

15 août 2024
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Réponse : Lowell Group

Hi,

I’m really sorry to hear this, William. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Why is it not possible to put zero…

Why is it not possible to put zero stars? These absolute chancers have emailed me approximately 20 times in the last few years. Sometimes not for months then I'll receive multiple in the space of a few weeks. They keep asking for settlement of about £150 for a Tesco mobile account that I have never had. I've told them this numerous times but how do I prove it? At what point does it become harassment?

19 août 2024
Avis spontané
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Réponse : Lowell Group

Edit 21/08/2024:

Hi Matthew,

Thanks for getting back in touch.

Thanks for telling us about your issue. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana



Hi,

I’m really sorry to hear this, Matthew. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Approx 2 yrs ago I got a letter from…

Approx 2 yrs ago I got a letter from Lowell saying I owed them money.I asked the staff member to prove it,they said I had paid by cheque on 4 occasions.But I have never had a cheque book ,so I asked them to send me proof of the cheques,and the ammout of money I owed them.I have never heard from them again.As this company are not legalised debt collectors and cannot force entry nor enforce a debt,advice to others be aware.If I owed this money and they couldnt provide me with me copies of the cheques I asked for ,how legal are they?

8 août 2024
Avis spontané
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Réponse : Lowell Group

Hi Ann,

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at https://www.lowell.co.uk/contact-us/ .

You can also find useful information about some of the legal positions behind debt companies at https://www.lowell.co.uk/help-and-support/faqs/assignment-of-debt/.

We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

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