Lowell Group Avis 350

TrustScore 1.5 sur 5

1,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

act 251221297.Despite writing and trexting them to not contact by phone they do so.I am 77 and have cancer.I do owe them some money over several years but i have always kept up to date.They are a comp... Voir plus

Noté 1 sur 5 étoiles

Harassment!! Letters, phoning my mobile.. Even my husband's phone which I never gave you because it's not his debt. I block you and you try again using a different number and I block you again and so... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Nur schlechte Erfahrung mit diesem Untenehmenskonstrukt gemacht. Emails werden gar nicht beantwortet, 30 Minuten Warteschleife bei Anrufen, dann mit unhöflichen Mitarbeitern konfrontiert mit schlechte... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Lowell are chasing me for a JD Williams Simply Be account I have never opened. I told them someone used my name because this is not my debt and they said that they cannot find any evidence of fraud.... Voir plus

L'entreprise a répondu


Coordonnées de contact

1,3

Mauvais

TrustScore 1.5 sur 5

350 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 92 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 1 sur 5 étoiles

Absolute joke

Absolute joke - had my phone stolen in 2013 and a police report written; now say I owe nearly £2000 and put a CCJ on my account in 2019 for an old vodafone account that I complained about so many times. The way these people treat victims of crimes is appalling!

23 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Tom,

Thanks for getting back in touch.

I'm sorry to hear you’re unhappy with our service.

We take all complaints seriously. You can read about our complaints process at https://www.lowell.co.uk/complaints-process/.

I can see you've been in touch and we're doing what we can to help, thank you for your patience and we'll be in touch as soon as possible.

Thanks,
Ana



Hi,

I’m really sorry to hear this, tom. Thanks for reaching out to us here. We’ve sent you a Trsutpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

they brought a debt with one year to go…

they brought a debt with one year to go before it is timed out and all they do is keep harassing. I have now asked for a settlement figure, and they do not want to provide this without me filling out a full financial review, which I do not want to do, as i have made it clear that i will pay and hold the money. they do appear to put obstacles in the way all the time.

15 août 2024
Avis spontané
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Réponse : Lowell Group

Edit 19/08/2024:

Hi,

Thanks for getting back in touch.

Unfortunately, I was unable to locate an account with the details provided. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana





Hi,

I’m really sorry to hear this. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Scam sneaky company

The call me and send me Gmail’s and texts. Telling me I owe money. But I don’t. I owe nothing.
They try to get me to give them personal details which they have in front of them.
They won’t leave me alone. I’ll have to sue them for harassment. If this carries on.
And now they’re hassling me on trust pilot. Trying to get me to sign in to their website. I don’t owe any money so fog off

13 août 2024
Avis spontané
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Réponse : Lowell Group

Edit 14/08/2024:

Hi Dogmai,

Thanks for getting back in touch.

As you’ll appreciate, we’re very careful about protecting our customers’ data. We never disclose any personal or account details without running through our security checks first. This is so we can be completely sure that we’re talking to the right person.

Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana




Hi,

I’m really sorry to hear this, Dogmai. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Interesting to see the other feedback…

Interesting to see the other feedback regarding Lowell. I have had my suspicions confirmed.
I received a letter claiming I owed Vodafone some money after closing my account with them in 2019. Yes you read that right. Lowell must think I was born yesterday. 2019 and Vodafone haven't made any attempt themselves to contact me regarding this false claim I owe them money. Come on? I have since been to my local Vodafone store and they admitted it was an error on their part claiming for a service I had cancelled. They were great about it and immediately began to correct the error. Even the lady I dealt with said she had had problems with Lowell and hated that Vodafone used them for debt investigations.

10 août 2024
Avis spontané
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Réponse : Lowell Group

Edit 13/08/2024:

Hi John,

Thanks for getting back in touch.

Thanks for telling us about your query. Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana



Hi,

I’m really sorry to hear this, John. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Why does this company still keep…

Why does this company still keep pestering me.
I owe NOTHING!!!
There is NOTHING on any of my financial reports.
I have NO county court judgements!
I feel so sorry for the people that are working for this NAFF company. It must be sole destroying for you.

26 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Miss Kinder,

I’m really sorry to hear this. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Buying debt should be illegal

Buying debt should be illegal.

Before you come in with the "we do our due dilligence" clearly you do not. You are practically a fraud company and i hope someone does a complete investigation and closes you down for good. We are not your "customers" we do not need nor ask for your service. Stop contacting people, close your business and maybe think about the ethics of this line of business before even considering working again

23 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Dave,

Please be assured we’re fully regulated by the Financial Conduct Authority (FCA). We work with all our customers to help manage their debt in a way that works for them, not against them, and that fits their financial situation. If you want to talk about your issue, please contact us at https://www.lowell.co.uk/contact-us/ .

You can also find useful information about some of the legal positions behind debt companies at https://www.lowell.co.uk/help-and-support/faqs/assignment-of-debt/.

Thanks,
Ana

Noté 1 sur 5 étoiles

They put marks on people credit…

They put marks on people credit reports,but when the problem been sorted, they can't remove it out only after 6 years.They are rubbish. Thanks Lowell.

21 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Florin,

In most cases, a default will have already registered on a customer’s credit file before we buy their account. This stays on their credit file for six years. Once they pay their account in full, we let the credit reference agencies know so they can change the default to satisfied, with a zero balance.

As the data controller of our customers’ accounts, we have a legal duty to make sure that the information we report to the credit file is correct.

I’ve sent you a Trustpilot request so we can look into this for you.

Thanks,
Ana

Noté 1 sur 5 étoiles

Hopefully leaving this review will put…

Hopefully leaving this review will put me in touch with a customer support agent.

I’ve received voicemails/calls from yourselves. I’ve tried logging in to make payments and ensure a plan is setup, but it’s saying your site is down and has shown this everyday for the past week.

There is no email address on your site so I have put through a complaint form in the hope that an agent would email me.

I won’t be calling your office line as I work long hours, but would appreciate if someone could email me and let me know when your site is working so I can ensure a payment plan is setup. I also need to update my address on your records as I moved house 4 weeks ago and assume that you have been sending letters to my old address.

Thanks

21 juillet 2024
Avis spontané
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Réponse : Lowell Group

Edit 26/07/2024:

Hi,

Thanks for taking the time to message us Sophie.

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks,
Ana



Hi,

I’m really sorry to hear this, Sophie. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

0 Sterne geht leider nicht

1 Stern, weil 0 Sterne nicht geht!
Ich habe keinerlei Schulden. Damit besteht auch kein Grund mich permanent seit Tagen telefonisch zu belästigen. Wobei ich mich auch frage, woher diese "Firma" meine Nr. hat.
Im übrigen unterhalte ich mich grundsätzlich nicht mit Anrufbeantwortern und ähnlichen Ansagen. Nr. werden blockiert und ich habe Anzeige erstattet!

20 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Hexe,

Thanks for your feedback, but it looks like you may have intended it for another company. We’d suggest reaching out to them directly. If you have any questions about Lowell UK, please get in touch at https://www.lowell.co.uk/contact-us/.


Thanks,
Ana

Noté 1 sur 5 étoiles

Constant letters received for accounts that are not mine!!

Constant letters to my home regarding not 1, not 2, not 3 but 4 – 02 accounts that I have never had. I have lived in Sheffield all my life and am male. These letters relate to a person who is female and lives in Abbots Langley, Hertfordshire where I have never been in my life. I have never had these accounts. I finally managed to alert 02 to this issue and the accounts were removed from my name only for them to reappear on my credit file, in default, now under Lowell Group!! Absolutely disgusting behaviour to send me these letters without doing the proper research to understand if the accounts are actually mine. 02 have a lot of questions to answer on this and so do Lowell who are threatening to come to my house to recover the debt. Bad, bad company in my opinion, you need to learn ethics and integrity instead of just hoping people will roll over and pay a debt that is not theirs for a quiet life.

11 juillet 2024
Avis spontané
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Réponse : Lowell Group

Edit 16/07/2024:

Hi Andrew,

I’ve asked one of my colleagues to contact you directly so we can look into this for you.

Thanks,
Ana

Hi,

I’m really sorry to hear this, Andrew. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Absolutes Chaos niemand erreichbar wenn…

Absolutes Chaos niemand erreichbar wenn man zahlen will

11 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Paul,

Thanks for your feedback, but it looks like you may have intended it for another company. We’d suggest reaching out to them directly. If you have any questions about Lowell UK, please get in touch at https://www.lowell.co.uk/contact-us/.

Thanks,
Ana

Noté 5 sur 5 étoiles

Your representative on the telephone…one less worry

Your representative on the telephone Mohamed,
Who I spoke to today was very considerate and spoke calmly to me explaining all the help available to myself I felt more relaxed after his help.

10 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Kevin,

Thanks for taking the time to tell us about your positive experience with Lowell. We really appreciate it!

Ana

Noté 1 sur 5 étoiles

con merchant O2

Lowell you obviously don't look at your own reviews and insist on payment that do not exist the cards I have from o2 are pay as you go I have already sent you photos of these cards but your arrogant behaviour is getting in the way I do not owe a termination fee if you don't like take me to court where i will ask for compensation from lowell when the court sees these cards you will be forced to drop you case against me and compensation will be awarded believe me I will also ask the court to look into the sales techniques used by O2 with the intention of compensation from them. check lowell's review and see the photos for yourselves.

today the 11 July spoke to Elisha EB35 who has resolved my problem. Thank you so much for your time and thank you for resolving the issue. It is appreciated.

5 juillet 2024
Avis spontané
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Réponse : Lowell Group

Edit 10/07/2024:

Hi Andy,

Thanks for getting back in touch.

Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, sign in and use Live Chat if you prefer.

Thanks,
Ana


Hi Andy,

Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Bad Customer Service

My account had been transferred go Lowell Financial in which they are suppose to honour the same agreement I had with the bank that the account came from but the agent at Lowell Financial was pushing me to make a payment today and wanted me to pay more.
When I called back to speak to complaints or to a manager the agent who answered the phone had a complete attitude problem refused to put me through to the complaints department and when I finally spoke to a manager she also had an attitude problem and refused to acknowledge anything wrong.

3 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Paul,

Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you..

Alternatively if you’d like us to look into this for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Noté 5 sur 5 étoiles

Free toilet roll and envelopes

Love getting letters from these clowns really cheers me up,plus I don't get much male so to get a few off these is great,the best thing is I don't have toilet roll so these letters come are very useful,and I reuse the envelopes so it's saving me as well,happy days 👍
Ps,please keep sending more letters 🚽💩

1 juillet 2024
Avis spontané
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Réponse : Lowell Group

Hi Jude,

Thanks for taking the time to leave us a review.

We take all feedback seriously. To find out more about Lowell - including the answers to many FAQs that may help you understand our position - visit www.lowell.co.uk/help-and-support.

Thanks,
Ana

Noté 1 sur 5 étoiles

Lowell you will be reported to police

Since last year we are getting post to our home that we owe money to Zalando. You will be reported to the police. One time in life we had order from Zalando and paid!
You are not going to harass us with YELLOW ENVELOPES!!!

29 juin 2024
Avis spontané
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Réponse : Lowell Group

Edit 02/07/2024:

Hi Ana Marja,

Thanks you for getting back in touch.

Unfortunately I was unable to locate an account with the details provided.

If you’d like us to look into it for you, we’re happy to do so. Just get in touch at https://www.lowell.co.uk/contact-us/.

Thanks,
Ana




Hi,

I’m really sorry to hear this, Ana Marja. Thanks for reaching out to us here. We’ve sent you a Trustpilot request to see what we can do to support you. Please don’t worry – just get in touch so we can help.

Thanks,
Ana

Noté 1 sur 5 étoiles

Lächerlicher Laden

Lächerlicher Laden. Man bezahlt die gesamte Forderung und nichts wird bestätigt oder abgeschlossen. Warte schon 2 Wochen, dass die Zahlung bestätigt wird. An die unfähigen Mitarbeiter kann mann sich auch nicht wenden, entweder man bekommt gar keine Antwort oder es wird einfach aufgelegt. Man sollte diesem Unternehmen sofort die Lizenz entziehen!

21 juin 2024
Avis spontané
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Réponse : Lowell Group

Hi Daniel,

Thanks for your feedback, but it looks like you may have intended it for another company. We’d suggest reaching out to them directly. If you have any questions about Lowell, please get in touch at https://www.lowell.co.uk/contact-us/.

Thanks,
Ana

Noté 1 sur 5 étoiles

Lowell Finance - False Information

I was working with StepChange Charity over the last 6 years and God willing I have been able to clear my debt. However, Lowell have since contacted by phone by email and phone and I have found their approach very aggressive and not factual. For example, they sent me an email today to offer their debt management service and I don’t need it! They also referred to £33.99 owing to Three Mobile and I have never had an account with them. I found this very distressing as I have just paid off all my debt to the penny and for Lowell to imply I owe monies is inappropriate.

5 juin 2024
Avis spontané
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Réponse : Lowell Group

Hi Sabarah,

Thanks for telling us about your issue.

Please get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

Noté 1 sur 5 étoiles

I would like Lowell to send me copies…

ref 10100078 I would like Lowell to send me copies of all documents thy have on my said lloyds debt mainly any proof of the existence of a CCJ AGAINST ME bw legal tried with a CCJ but the cost asked for proof of said debt Fromm Lowell and you did not prove proof hence case dismissed also send proof that I made £1 payment by postal order and I want a copy f the debt balance in 2006 so put your money where your mouth is informal. : to give or spend money or take some action in order to do or support something that one has been talking about TO ANA THANKS FOR THE ADVICE
waste of time ive sent emails to contact/us AND NO REPLY and has for chat its virtual but there again live conversation with Lowell is like talking to a brick wall BY THE WAY STILL WAITING FOR PROOF OF CCJ LIKE SOMETHING FROM THE COUNTY COURT SAYING THE CLAIM WAS CAST IN YOU FAVOUR

31 mai 2024
Avis spontané
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Réponse : Lowell Group

Hi George,

Thanks for getting in touch again.

I’ve passed your latest message on to our customer services. If you want to take this further, please get in touch at https://www.lowell.co.uk/contact-us/. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.


Thanks,
Ana

Noté 1 sur 5 étoiles

Lowell ignore evidence and hassle you

I keep getting emails, phone calls and text messages about a debt I owe regarding telecommunications. I remember contacting the telecommunications company I had two scams on my name O2, and Vodaphone I reported it to them with a police reference to prove this is a scam. I already had a contract phone at the time so, how can I have two contracts on my name? The telecommunications ignored my evidence and passed it to the debt collector Lowell. I again reported it to Lowell letting them know this was a scam and gave them all the details. I have advised Lowell back in 2017 and 2021. The agent at Lowell closed the case with all the given evidence. They reopened the case to show they contacted me in 2021 case and on the 06th may 2024 that they’ve spoken to me with an outstanding debt of £3000 I owe. This is showing on my credit report as missed payment. I do not owe them nothing and why do I need to pay something I never owed?
Lowell cannot be bothered to look at the evidence given they keep hassling me and giving me a hard time over this scam. I believe Lowell are scammers themselves and want to take money from people who are victims of a scam.

25 mai 2024
Avis spontané
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Réponse : Lowell Group

Hi,

Thanks for telling us about your issue.

I have sent you a request via Trustpilot for information that will help us locate the account and address your concerns appropriately.

Alternatively, you can get in touch at https://www.lowell.co.uk/contact-us/ so we can look into it for you. Or, if you’ve got an online account with us, you can sign in and use Live Chat if you prefer.

Thanks,
Ana

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