Lambert Smith Hampton Residential Avis 2 214

After a considerable delay, I finally received an email from Philip Rabone who dealt with my logging in problem quickly and efficiently.
Thankyou Mr Rabone

Had to phone LSH with a query today. It was sorted quickly by a very friendly and efficient young lady - Katie Smithies - so, for this service, speak as you find, 5 stars! That doesn't necessarily mean every service from LSH is 5 star, but today: fine.

Aimee always responds to our emails promptly and does her best to solve our query or passes it on to the relevant department.

fast response to enquiry from sophie Drury , helpful and speedy email . impressive. thanks

Excellent and effective service. Philip Rabone has been very helpful.

Having phoned this morning and spoken to Abbie Sharp, I found her very helpful, kind, and polite. She was also able to get me logged into the new online portal quickly and efficiently - thank you 😊

Kirsty Hammer of LSH was very helpful with setting up my service charge payments

I stayed at Castle Chambers, which is managed by LSH Residential, and unfortunately my experience was extremely disappointing.

From the moment I moved in, the flat was not properly cleaned, and I was not informed about any existing issues. Throughout my tenancy, communication was extremely poor — emails were often ignored, and I received little to no support.

I experienced multiple ongoing problems, including persistent damp and mould, and even periods without hot water. When I reported the hot water issue, I was asked to wait in the property for assistance, but no one attended and there was no proper follow-up, which was extremely frustrating.

At one point, I had no working washing machine for 45 days, which caused significant inconvenience as I had to rely on laundrettes and friends.

Despite repeatedly reporting these issues, there was no proper follow-up or resolution. I was left to deal with these problems on my own for most of my tenancy.

Overall, the management of this building is extremely poor, and I would strongly advise anyone to think carefully before renting here. Living in a building managed by this company felt like a complete nightmare.

Abbi Sharp made my first contact with LSH residential really positive through her friendly approach and ability to resolve all my queries. Excellent service.

Thanks to the help of Philip Rabone I have now been able to access my new online account.

I needed details of invoice quickly, and Abby Sharp of LSH.co.uk sorted me out quickly & efficiently. Also then sent me the invoice by email. 10 out of 10 service.

Francine was exceptional, and her team very supportive, in expediting an urgent membership request for me due to a failing by our solicitors in correctly completing this process originally. I am very grateful.

I recently reached out directly to LSH after struggling to get the detail I needed from solicitors while pursuing a signed document, and I’m really glad I did.

Leanne Masterman, in particular, has been incredibly helpful. From the outset, she took the time to properly understand my situation, showed genuine empathy for the timeframe I’m working towards, and really took ownership of my case.

Since speaking with Leanne and the wider team, I now have a clear understanding of where things stand, along with realistic expectations and timeframes. It might sound like basic communication, but it’s something you don’t always get and in this case, it made a huge difference.

I’m very grateful to Leanne for taking the time to listen and for the accountability she’s shown throughout.

Very helpful, polite staff. Philip was extremely good with his advice.

My problem was resolved immediately by Sophie Drury.
Very efficient.

Abbi Sharp was very helpful and efficient in getting me registered for the new LSH system, when the initial instructions did not work. However I cannot give a 5 star review because despite paying more per quarter than my levies due, I continue to receive payment shortage notifications because the LSH system runs on a different debit cycle.

With regards to Sophia specifically, she has been fantastic the last few weeks when I contacted her about a variety of issues. She called, she listened, she took everything on board. And followed through on sorting each problem I presented her including sorting car parking permit because we hadn’t been given the information, removing an abandoned car from my allocated car parking space, liaising with car parking company re fines etc. She stayed in regular contact until everything was sorted.

Any issues l have had had have been dealt with promptly.

It’s frankly laughable that four months after being told the Arlo app would be the only way to make payments and get support, it still isn’t functioning. During that time, Lambert Smith Hampton hasn’t made any meaningful effort to communicate no emails, no written updates, nothing to explain what’s going wrong, what’s being done to fix it, or even how residents are supposed to pay or get assistance in the meantime.

Let’s be honest: the only time they seem capable of communication is when they want money. Customer service, transparency, or basic accountability clearly aren’t a priority despite claims to the contrary in the trust pilot reviews!? I’m sure they are all genuine…..

Blaming their IT supplier is also a convenient deflection. There’s been no ownership taken for the lack of proper testing before rollout, nor any acknowledgment of the ongoing stress and disruption this has caused for their clients. At this point, it’s not just poor service it’s a complete failure in responsibility.

I have recently been in touch with LSH and frankly Kirsty has been a brilliant help. The communication was great as well as the outcome. Thank you Kirsty